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One thing I've learned


atseau

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True!

I've done it many times. Even though I believe the agent has the wrong information, I always give them the benefit of the doubt and accept that they truly believe they are telling me the right thing. Always courteous. Usually it's something they are told by a supervisor after they put me on hold for a while (could they PLEASE change the recorded commercials!!). Then I call back. Usually successfully! Like the old saying goes..."If at first you don't succeed, call again!"😉

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