atseau Posted October 28, 2021 Report Share Posted October 28, 2021 If you don'tgets satisfaction from a Royal Caribbean customer service agent call again and talk with another. Seems like everyone has a different answer or result. PPPJJ-GCVAB, BrianB, JimnKathy and 2 others 3 1 1 Quote Link to comment Share on other sites More sharing options...
Matt Posted October 29, 2021 Report Share Posted October 29, 2021 16 hours ago, atseau said: If you don'tgets satisfaction from a Royal Caribbean customer service agent call again and talk with another. Seems like everyone has a different answer or result. Definitely a real thing. Doak, AHollyS and BrianB 2 1 Quote Link to comment Share on other sites More sharing options...
JimnKathy Posted October 29, 2021 Report Share Posted October 29, 2021 I always remind myself they're human beings just like the rest of us...anyone can have an off day here and there. BrianB, WAAAYTOOO and teddy 3 Quote Link to comment Share on other sites More sharing options...
jticarruthers Posted October 29, 2021 Report Share Posted October 29, 2021 Yep first rule of RCI customer service, if you dont like the answer you get, call back and ask again ... eventually someone will give you the answer you want. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
atseau Posted October 29, 2021 Author Report Share Posted October 29, 2021 I find that most of the time RCL customer service is good. But a call back for a second opinion never hurts! Quote Link to comment Share on other sites More sharing options...
BrianB Posted October 30, 2021 Report Share Posted October 30, 2021 True! I've done it many times. Even though I believe the agent has the wrong information, I always give them the benefit of the doubt and accept that they truly believe they are telling me the right thing. Always courteous. Usually it's something they are told by a supervisor after they put me on hold for a while (could they PLEASE change the recorded commercials!!). Then I call back. Usually successfully! Like the old saying goes..."If at first you don't succeed, call again!" atseau and CrznTxn 2 Quote Link to comment Share on other sites More sharing options...
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