Mraval19 Posted October 17, 2021 Report Share Posted October 17, 2021 For 2 weeks now we've been unable to add anything to our cruise planner cart. We ended up making our final purchase via phone only to have a glitch with our entire reservation resulting in Royal Caribbean canceling the cabin. Reservation is now fixed however our cruise planner purchases are due to be refunded. Now we have to repurchase our cruise planner items. This wouldn't be an issue except our initial refund email said our refund amount was 0.00 even though it was canceled and email sent to my parents cabin booking not mine. After multiple phone calls (latest one 2.5 hours yesterday), IT is supposed to have our cruise planner unlocked by Wednesday (2nd time I've heard that), our on-board credit restored, and our actual refund sometime in 7 business days. We are just supposed to trust them to refund the money after all these issues. Our sailing is in 3 weeks. We aren't sure if there will be another cruise planner sale after we get our refund back. Does anyone know how close to sailing the sales continue? Super frustrated CruisingOz 1 Quote Link to comment Share on other sites More sharing options...
Doak Posted October 17, 2021 Report Share Posted October 17, 2021 I had similar experience. When I called they told me it was locked and if I wanted it unlocked. I have no idea what that meant I mean who locks it? I certainly didn't. Quote Link to comment Share on other sites More sharing options...
Mraval19 Posted October 17, 2021 Author Report Share Posted October 17, 2021 @Doak exactly how long did it take them to fix it? Quote Link to comment Share on other sites More sharing options...
Doak Posted October 17, 2021 Report Share Posted October 17, 2021 1 hour ago, Mraval19 said: @Doak exactly how long did it take them to fix it? It was instant because he was able to complete the drink pkg. purchase. Quote Link to comment Share on other sites More sharing options...
CruisingOz Posted October 18, 2021 Report Share Posted October 18, 2021 We currently have the same issue for a Feb Odyssey sailing and the help desk are not that helpful. Like always, when you call Royal and don't get the right answer, call back to speak to someone else and get the answer. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
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