levib2 Posted October 9, 2021 Report Share Posted October 9, 2021 We booked with Chase's Travel Dept since we used points for some of our cruisefare. However, they have no email access , do not seem very "attentive" when I call, and aren't available on weekends. If I come across a sale and cannot reach my TA, would RC deal with me directly? Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted October 9, 2021 Report Share Posted October 9, 2021 No they won't, unfortunately. Quote Link to comment Share on other sites More sharing options...
BrianB Posted October 9, 2021 Report Share Posted October 9, 2021 When you use a TA, you no longer ‘own’ your reservation. That’s why finding a good TA is critical. Most great TAs get repeat customers because they offer fantastic service as they advocate for you…find the price drops…find the best deals. It takes a lot to manage a reservation. It’s not just book and forget. A good deal from a box store, or a discount company, or even a credit card company may be great when it’s booked, but if prices drop as time goes on…or a better cabin or upgrade is possible…than you can miss out on a much better deal. Good luck and I hope everything works out for the best! PPPJJ-GCVAB, SpeedNoodles, teddy and 1 other 4 Quote Link to comment Share on other sites More sharing options...
levib2 Posted October 10, 2021 Author Report Share Posted October 10, 2021 Since I wanted to use some points for my reservation I made it through Chase, my cc. Guess I should have switched it to a more accessible TA within the timeframe. Lesson learned WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
BeachGal Posted October 10, 2021 Report Share Posted October 10, 2021 2 hours ago, levib2 said: Since I wanted to use some points for my reservation I made it through Chase, my cc. Guess I should have switched it to a more accessible TA within the timeframe. Lesson learned I totally understand that 'lesson learned' - tried out a new TA, thought I had done my homework on them, but apparently there was something I missed because they are not very good. Oh well, lesson learned for me too!! Quote Link to comment Share on other sites More sharing options...
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