barjpoe Posted September 29, 2021 Report Share Posted September 29, 2021 I've always gotten an email when I've booked something from cruise planner. But earlier this week I booked two items and didn't get a confirmation email. Is it a another Royal glitch? When I go to the cruise planner it shows reserved. I also called C&A and they show its paid for, but I'd still like an email confirming that they're paid for. Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted September 29, 2021 Report Share Posted September 29, 2021 I've been getting mine. Did you check your spam folder (even though you got them in the past, you just never know). Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted September 29, 2021 Report Share Posted September 29, 2021 Mine always go to my trash folder. Not sure why but most everything that comes directly from Royal always goes to my trash. cdixon22 1 Quote Link to comment Share on other sites More sharing options...
barjpoe Posted September 29, 2021 Author Report Share Posted September 29, 2021 Just checked, nothing. Though I did go to my cc statement and it is posted there. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
PRebecca Posted September 29, 2021 Report Share Posted September 29, 2021 Speaking of cruise planner confirmation, anyone know how I can view my CP purchases on the new CP platform? In the old version for our Nov cruise (can't ) I can see what I've purchased, but on a later cruise with the new version I can't find that. While I surely have the confirmation email filed away it'd be nice to double check while on the planner. MamaShark 1 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted September 29, 2021 Report Share Posted September 29, 2021 Click on your initials on the top right and a drop down list shows up. One says order history. PRebecca 1 Quote Link to comment Share on other sites More sharing options...
PRebecca Posted September 29, 2021 Report Share Posted September 29, 2021 Aha! Can't believe I missed it, thank you! PPPJJ-GCVAB and Neesa 2 Quote Link to comment Share on other sites More sharing options...
barjpoe Posted September 29, 2021 Author Report Share Posted September 29, 2021 Ok, now confused. Just booked 2 more excursions, on 2 different sailings and did get emails. Oh well, I did go to the cruises and they're on my calendar. I must have hit something wrong, for not to get a confirmation email. Which I do a lot, ie 'like putting foot in mouth'. Mark_A 1 Quote Link to comment Share on other sites More sharing options...
KJones Posted September 29, 2021 Report Share Posted September 29, 2021 I booked an excursion today. Got the text from my credit card company that a charge had been made, but have yet to get a Royal confirmation email. The excursion does show up in my Cruise Planner calendar/ order history though. Update: just reserved My Time Dining and immediately got a confirmation email Quote Link to comment Share on other sites More sharing options...
HeWhoWaits Posted September 30, 2021 Report Share Posted September 30, 2021 Recent bookings of excursions, cancellations, and re-bookings - should have received a total of nine emails - got exactly one of them. Quote Link to comment Share on other sites More sharing options...
Scooter6251 Posted September 30, 2021 Report Share Posted September 30, 2021 16 hours ago, WAAAYTOOO said: Mine always go to my trash folder. Not sure why but most everything that comes directly from Royal always goes to my trash. Just add their address on their emails to your contacts and all will go to your inbox. They send most from @rccl.com but occasionally they come from another sender. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted September 30, 2021 Report Share Posted September 30, 2021 This is where you indicate that you want a CP confirmation email (it is at the bottom of one of the two checkout pages for the CP): Quote Link to comment Share on other sites More sharing options...
HeWhoWaits Posted September 30, 2021 Report Share Posted September 30, 2021 38 minutes ago, Baked Alaska said: This is where you indicate that you want a CP confirmation email (it is at the bottom of one of the two checkout pages for the CP): There is no "want a confirmation" about this. All of the fields are mandatory and it clearly states "A confirmation email will be sent once your order is processed." The reality is that a confirmation is often NOT sent to the provided email address. The last confirmation we got went to the email address associated with the RC account accessed and NOT to the email address entered on this form. Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted September 30, 2021 Report Share Posted September 30, 2021 17 minutes ago, HeWhoWaits said: There is no "want a confirmation" about this. All of the fields are mandatory and it clearly states "A confirmation email will be sent once your order is processed." The reality is that a confirmation is often NOT sent to the provided email address. The last confirmation we got went to the email address associated with the RC account accessed and NOT to the email address entered on this form. Just trying to be helpful. Alrighty. Then I amend my OP to: "This is where you enter [your] first and last name email should be addressed to." Quote Link to comment Share on other sites More sharing options...
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