SimGuy Posted September 17, 2021 Report Share Posted September 17, 2021 On Thursday, 9 September the website showed “check in available” for my 7 November cruise, so I performed all of the required steps. On Tuesday, 14 September RCCL sent me an email confirming that I was checked in. Now, today, 17 September the website says “check in unavailable” and the app says “check in is available on 23 September”. This indicates a serious IT management problem at RCCL. Anyone else having this problem? Quote Link to comment Share on other sites More sharing options...
PG Cruiser Posted September 17, 2021 Report Share Posted September 17, 2021 The availability of check in has been very unpredictable in recent days. I had another website problem too. My booking for the Freedom disappeared from my Upcoming Cruises. Then it reappeared after a few minutes. Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted September 17, 2021 Report Share Posted September 17, 2021 Royal seriously needs to get better IT help! I think it's been almost 2 weeks since my Labadee stop got replaced with Cozumel yet Labadee is still on my cruise planner! I certainly hope by the next sale (perhaps Columbus weekend?) Cozumel shows up!! Time is running short since my cruise is 47 days away now! Quote Link to comment Share on other sites More sharing options...
kadmgs Posted September 17, 2021 Report Share Posted September 17, 2021 1 hour ago, PPPJJ-GCVAB said: Royal seriously needs to get better IT help! I think it's been almost 2 weeks since my Labadee stop got replaced with Cozumel yet Labadee is still on my cruise planner! I certainly hope by the next sale (perhaps Columbus weekend?) Cozumel shows up!! Time is running short since my cruise is 47 days away now! Same here. My Labadee stop was replaced with Coco Cay and it shows the change in the planner's calendar, but there are no excursions showing when I click on Perfect Day. Frustrating! PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
teddy Posted September 17, 2021 Report Share Posted September 17, 2021 Yup. We checked in for our 11/5 sailing a few weeks ago. Only time slot available was 3-330. On the 11th I looked at it and was able to change the time to 12-1230. We got the confirmation email shortly after Today our account shows we can’t check in till 9/21. Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted September 17, 2021 Report Share Posted September 17, 2021 1 hour ago, teddy said: Today our account shows we can’t check in till 9/21. Maybe something to do with the final payment dates being moved to 30 days they're shortening the check-in window to closer in? 9/21 would be about 45 days out for a 11/5 sailing teddy 1 Quote Link to comment Share on other sites More sharing options...
teddy Posted September 17, 2021 Report Share Posted September 17, 2021 3 hours ago, AshleyDillo said: Maybe something to do with the final payment dates being moved to 30 days they're shortening the check-in window to closer in? 9/21 would be about 45 days out for a 11/5 sailing This crossed my mind. I'm not stressed about it. So many things constantly changing...things will work out whether we check in at noon or 3 Quote Link to comment Share on other sites More sharing options...
Jennifer Burke Posted September 17, 2021 Report Share Posted September 17, 2021 My sister just called RC. It was a glitch and they lost all of our check in info. We have to start from scratch apparently on 10/21. Even lost our check in time PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
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