IRMO12HD Posted August 15, 2021 Report Share Posted August 15, 2021 Has anyone had their "The Key" purchase on Cruise Planner cancelled/refunded? There is some discussion on a Visage Livre page that someone "heard" that it's being cancelled through this year. I purchased it for my 29 November Freedom sailing because it was less than the cost of Voom. I don't really care if I don't have access to some of its other features (like priority boarding, disembarkment, etc.), but also don't want to have to purchase Voom at a higher rate if The Key is cancelled. I haven't seen any notes on my Cruise Planner, and haven't yet invested time in calling RCL to see what their "official" stance is. Just wondering . . . Quote Link to comment Share on other sites More sharing options...
Matt Posted August 16, 2021 Report Share Posted August 16, 2021 Basically, The Key hasn't been offered since Royal restarted cruises. There has not been an announcement on when it will return, so it's all kind of up in the air right now. BrianB and IRMO12HD 2 Quote Link to comment Share on other sites More sharing options...
Allancy Posted August 16, 2021 Report Share Posted August 16, 2021 It appeared on Jewel cruise planner recently but I already have some of the benefits from my cabin selection. IRMO12HD 1 Quote Link to comment Share on other sites More sharing options...
whitsmom Posted August 16, 2021 Report Share Posted August 16, 2021 I purchased the Key for our July 2022 cruise during the last week. I guess it will be a wait and see for us then... IRMO12HD 1 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted August 16, 2021 Report Share Posted August 16, 2021 I saw that it is available for close-in sailings but wonder if RCG will refund if people purchase it. It is $25.99 a day on my Oct 31st Allure sailing but I am staying in a suite so its a moot point. IRMO12HD 1 Quote Link to comment Share on other sites More sharing options...
Jmccaffrey Posted August 16, 2021 Report Share Posted August 16, 2021 I brought the Key a few months ago for Oct 10 Cruise. I was able to get a check-in time at 12:00-12:30pm (this time maybe set for key or maybe not) But in any case, the wifi and the lunch using Chops grille .... These 2 items pays for it even if some of the other parts of the program is not in play. IRMO12HD 1 Quote Link to comment Share on other sites More sharing options...
Shari3 Posted August 16, 2021 Report Share Posted August 16, 2021 I had the key for Oasis 9/12 sailing and it was cancelled. IRMO12HD 1 Quote Link to comment Share on other sites More sharing options...
Jmccaffrey Posted August 16, 2021 Report Share Posted August 16, 2021 9 minutes ago, Shari3 said: I had the key for Oasis 9/12 sailing and it was cancelled. Guess I have to wait and see IRMO12HD 1 Quote Link to comment Share on other sites More sharing options...
IRMO12HD Posted August 17, 2021 Author Report Share Posted August 17, 2021 8 hours ago, Shari3 said: I had the key for Oasis 9/12 sailing and it was cancelled. @Shari3When (i.e., how far in advance) was it cancelled? Quote Link to comment Share on other sites More sharing options...
IRMO12HD Posted August 17, 2021 Author Report Share Posted August 17, 2021 16 hours ago, Matt said: Basically, The Key hasn't been offered since Royal restarted cruises. There has not been an announcement on when it will return, so it's all kind of up in the air right now. It is still being offered on my November (Freedom) and December (Oasis) sailings. Quote Link to comment Share on other sites More sharing options...
Jdf Posted August 17, 2021 Report Share Posted August 17, 2021 Im on Jewel right now. This morning we tendered outside Mykonos city habour. There were less than 5 ppl waiting when we left Jewel and the same now when we went back ❤ At the moment no need f "the key" IMO. IRMO12HD 1 Quote Link to comment Share on other sites More sharing options...
MrK1ttens Posted August 17, 2021 Report Share Posted August 17, 2021 I bought the Key for our Symphony of the Seas sailing in October and I actually called the support line for purchased packages. I was put on hold for a bit until I finally got the answer to these following questions: 1: What happens to the Key lunch when boarding times can be later than 1:30pm at the Earliest? 2: The key gives the benefit of priority embarkation, is this still available? 3: The key gives the benefit of “reserved” (for lack of a better term) spots at entertainment. The answers I received were that #2 & 3 are dead. You have to book those by availability because of covid. However for #1 they said they were extending the Key lunch past 1:30 and it’ll be in a specially sanctioned spot of the main dining room. IRMO12HD, Jmccaffrey and WAAAYTOOO 3 Quote Link to comment Share on other sites More sharing options...
Shari3 Posted August 17, 2021 Report Share Posted August 17, 2021 15 hours ago, IRMO12HD said: @Shari3When (i.e., how far in advance) was it cancelled? I believe around July 21st for Sept 12th sailing IRMO12HD 1 Quote Link to comment Share on other sites More sharing options...
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