IRMO12HD Posted July 19, 2021 Report Share Posted July 19, 2021 (edited) I'm looking for feedback on how to "manage" the RCL app. I've uninstalled/reinstalled it twice on my iPhone with the same results, which are: My reservation on Freedom OTS (4 night) in 134 days keeps on showing up as "We're working on the fun. Check back later for more details. Sailing on a Charter [no, I'm not]? Details of your adventure await onboard." , but my Oasis OTS (7 night) in 140 days shows up in all its glory. Any ideas on how/why I can / cannot see the earlier sailing on the app? Edited July 19, 2021 by SpeedNoodles merged another thread with this one, updated the title only to reflect both Quote Link to comment Share on other sites More sharing options...
twangster Posted July 19, 2021 Report Share Posted July 19, 2021 The problem isn't your app, Royal has not made that content available yet for a particular sailing. The app is essentially a browser to content stored on Royal servers somewhere. Simply stated they haven't finished making plans for that cruise. I'm under 40 days on some and they are still working on the fun. It's not your app, it's Royal Caribbean. PPPJJ-GCVAB, WAAAYTOOO, cruisellama and 4 others 6 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 19, 2021 Report Share Posted July 19, 2021 They're still working on the fun for my cruise that leaves Saturday jack168, Poolside, IRMO12HD and 4 others 2 5 Quote Link to comment Share on other sites More sharing options...
teddy Posted July 19, 2021 Report Share Posted July 19, 2021 2 hours ago, twangster said: The problem isn't your app, Royal has not made that content available yet for a particular sailing. The app is essentially a browser to content stored on Royal servers somewhere. Simply stated they haven't finished making plans for that cruise. I'm under 40 days on some and they are still working on the fun. It's not your app, it's Royal Caribbean. To piggy back on this, the part about all charter isn’t specific to your cruise, it’s just a “boilerplate” statement to cover all the bases. IRMO12HD 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted July 19, 2021 Report Share Posted July 19, 2021 I cannot get into any of my Cruise Planners online. I get the "Sorry for the Interruption" error. Big PITA. PPPJJ-GCVAB and IRMO12HD 1 1 Quote Link to comment Share on other sites More sharing options...
cdixon22 Posted July 19, 2021 Report Share Posted July 19, 2021 17 minutes ago, WAAAYTOOO said: I cannot get into any of my Cruise Planners online. I get the "Sorry for the Interruption" error. Big PITA. Did you try incognito or private mode? That is the only way I can get in these days. Crazy Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted July 19, 2021 Report Share Posted July 19, 2021 14 minutes ago, cdixon22 said: Did you try incognito or private mode? That is the only way I can get in these days. Crazy Yep. I always use incognito. I haven't tried today. Maybe today's the lucky day. cdixon22 1 Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted July 19, 2021 Report Share Posted July 19, 2021 I just tried in incognito mode and couldn't get in, either. WAAAYTOOO and cdixon22 2 Quote Link to comment Share on other sites More sharing options...
IRMO12HD Posted July 19, 2021 Author Report Share Posted July 19, 2021 My thanks to all who commented! I hope your issues with Cruise Planner are resolved soon @WAAAYTOOO and @SpeedNoodles. That is one part of the RCL process that continues to work on my end. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 19, 2021 Report Share Posted July 19, 2021 <technical talk> The actual error message that comes back from the server that forces the "sorry" popup is that the reservation is locked. WAAAYTOOO and IRMO12HD 1 1 Quote Link to comment Share on other sites More sharing options...
IRMO12HD Posted July 19, 2021 Author Report Share Posted July 19, 2021 9 minutes ago, smokeybandit said: <technical talk> The actual error message that comes back from the server that forces the "sorry" popup is that the reservation is locked. Hmmm -- how does one view the actual error message from the server? And what does "the reservation is locked" imply? Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 19, 2021 Report Share Posted July 19, 2021 11 minutes ago, IRMO12HD said: Hmmm -- how does one view the actual error message from the server? And what does "the reservation is locked" imply? If you're on a desktop/laptop, click F12 in your browser, it'll bring up the "developer console." Click the Network tab and you'll see all sorts of stuff flying by. Once it's open, attempt to get to your cruise planner, you'll see the highlighted below: Double click on the highlighted row, it'll give you an encoded error message, but it's human readable enough so you can see something like "reservation is locked" I can access my cruise planner (right now at least) so when I double click on that it gives me nothing at all. WAAAYTOOO and IRMO12HD 1 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 19, 2021 Report Share Posted July 19, 2021 I got the error again. Here's what it says Quote Link to comment Share on other sites More sharing options...
twangster Posted July 19, 2021 Report Share Posted July 19, 2021 If anyone is in your booking, such as a travel agent or a Royal agent, it locks the booking. Only one person can be in making changes including you in the cruise planner. If Royal has some automated task that touches a booking that too can lock it briefly, or what is supposed to be briefly. Sounds like they had some automated task didn't exit cleanly and is holding some bookings in a locked state, or the connection between two application flows in the backend is broken causing the error. WAAAYTOOO and IRMO12HD 1 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted July 19, 2021 Report Share Posted July 19, 2021 Here's one guess - Maybe they are rolling out "My Royal Cruises" across the fleet, or more of the fleet. WAAAYTOOO and IRMO12HD 2 Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted July 19, 2021 Report Share Posted July 19, 2021 They are still locked. Fortunately, in my situation, I have no need to actually get into them. I already took care of everything for my next sailing, and I'm 99% sure that I got the lowest prices I'm going to see on anything that I already purchased! WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 19, 2021 Report Share Posted July 19, 2021 I'm still holding out hope that the cost of the coco cay beach club drops about $100. A futile expectation at this point Quote Link to comment Share on other sites More sharing options...
Cile Posted July 19, 2021 Report Share Posted July 19, 2021 I have problem for at least 4 days now to sigh in my cruise planner . Did anybody else have some problem? Quote Link to comment Share on other sites More sharing options...
Pattie A. Posted July 19, 2021 Report Share Posted July 19, 2021 I haven't, but I have seen other people complaining about this. Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted July 19, 2021 Report Share Posted July 19, 2021 I merged the two threads. I just checked again, and I'm now able to access the Planner. HOWEVER, my computer just did an auto update of it's BIOS system (so it says, I have no idea what that means and don't care), so maybe that made a difference? Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 19, 2021 Report Share Posted July 19, 2021 It seems it changes by the hour. Not that I'm checking by the hour. Or am I? Quote Link to comment Share on other sites More sharing options...
Cile Posted July 19, 2021 Report Share Posted July 19, 2021 I call them and they say it will be resolve in 5 business days? Quote Link to comment Share on other sites More sharing options...
cruisellama Posted July 19, 2021 Report Share Posted July 19, 2021 10 hours ago, smokeybandit said: They're still working on the fun for my cruise that leaves Saturday Its a lot of fun to be worked on.... SpeedNoodles 1 Quote Link to comment Share on other sites More sharing options...
Jolly Ogre Posted July 22, 2021 Report Share Posted July 22, 2021 Well I just checked on my cruises and it is only showing 2 of my booked cruises... the closest one that is 130'ish days out is not showing but when I go to link it with the reservation number it says that it is already linked even though it does not show up on the planner. Weird!! Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted July 22, 2021 Report Share Posted July 22, 2021 The 12 March 2022 SY cruise is missing from my list. In other news, access to my Cruise Planner is still FUBAR. SpeedNoodles 1 Quote Link to comment Share on other sites More sharing options...
Reigert2008 Posted July 22, 2021 Report Share Posted July 22, 2021 Not if this is relevant to anyone else, but I've notice that over the last week, on my PC my personal VPN software has not let me get into the cruise planner when connected to some endpoints. If I disable the VPN or change my connection point it works fine. Figured i'd share. Stay Safe. WAAAYTOOO, Kathleen, teddy and 1 other 2 1 1 Quote Link to comment Share on other sites More sharing options...
FManke Posted July 22, 2021 Report Share Posted July 22, 2021 IT issues with RC? NO! I don't believe it! Happy Cruising! SpeedNoodles and MrMarc 2 Quote Link to comment Share on other sites More sharing options...
teddy Posted July 22, 2021 Report Share Posted July 22, 2021 30 minutes ago, Reigert2008 said: Not if this is relevant to anyone else, but I've notice that over the last week, on my PC my personal VPN software has not let me get into the cruise planner when connected to some endpoints. If I disable the VPN or change my connection point it works fine. Figured i'd share. Stay Safe. I noticed the same thing Quote Link to comment Share on other sites More sharing options...
melmar02 Posted July 22, 2021 Report Share Posted July 22, 2021 I've had the CP issues as well. Tried everything, clearing cache / data, incognito, different browser, different computers. Yesterday I was finally able to get into one of my sailings to price check, but couldn't get in any of the others. Today I could close the "check back in 15 minutes" message and try again (without waiting) with success! Quote Link to comment Share on other sites More sharing options...
Aulayan Posted July 22, 2021 Report Share Posted July 22, 2021 I've found if on my PC I can refresh and access. On my phone I just have to hit "Plan my cruise" repeatedly until it works. cdixon22 1 Quote Link to comment Share on other sites More sharing options...
LovetoCruise87 Posted July 23, 2021 Report Share Posted July 23, 2021 I was able to get in today, which was a good thing because I've been waiting for the All Day Pass at Coco Cay to drop and it did. So now I can cancel that and rebook to save the money!! EmptyNestTravels 1 Quote Link to comment Share on other sites More sharing options...
steverk Posted July 23, 2021 Report Share Posted July 23, 2021 Today I notice that it is VERY slow coming up with my list of cruises, but once it does, it appears to work OK. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted July 23, 2021 Report Share Posted July 23, 2021 My CP shows -0- upcoming cruises. I will try back later. EmptyNestTravels 1 Quote Link to comment Share on other sites More sharing options...
steverk Posted July 23, 2021 Report Share Posted July 23, 2021 24 minutes ago, WAAAYTOOO said: My CP shows -0- upcoming cruises. I will try back later. That's what I've been seeing. Sometimes waiting a long time (like 30 minutes) will bring them back. Sometimes hitting refresh after waiting works. Bitten by Royal IT again! WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
barjpoe Posted July 23, 2021 Report Share Posted July 23, 2021 same here hope I'm not missing a sale Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted July 23, 2021 Report Share Posted July 23, 2021 23 of 24 of my cruises are back but all of the cruises that have converted to "My Royal Cruise" is locked out of the planner. UGH. 1 step forward, 2 steps back. My 12 March 2022 Symphony cruise is still missing. It went missing this time yesterday. Quote Link to comment Share on other sites More sharing options...
BrianB Posted July 23, 2021 Report Share Posted July 23, 2021 I have these issues too. My tried and true method of dealing with it (after much research, analysis, evaluation and experimentation…mulling over the intricacies and possibilities) is to first have a drink. Then, after thinking long and hard…another drink. Sooner or later the app will get back to normal. Ish inebidable. stevendom57, KristiZ, IRMO12HD and 1 other 1 3 Quote Link to comment Share on other sites More sharing options...
MrMarc Posted July 23, 2021 Report Share Posted July 23, 2021 Nothing against anyone that works for them, Has anything with Royal IT ever worked consistently? I have never understood how a company that depends so heavily on technology for almost every aspect of it's focus could have an IT department that is, well, like it is. Quote Link to comment Share on other sites More sharing options...
LovetoCruise87 Posted July 23, 2021 Report Share Posted July 23, 2021 2 hours ago, WAAAYTOOO said: My CP shows -0- upcoming cruises. I will try back later. Mine does as well at the moment. Quote Link to comment Share on other sites More sharing options...
LovetoCruise87 Posted July 23, 2021 Report Share Posted July 23, 2021 WAAAYTOOO and cdixon22 2 Quote Link to comment Share on other sites More sharing options...
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