JSB_Z51 Posted July 2, 2021 Report Share Posted July 2, 2021 We are a family of 4 scheduled to Sail Symphony on August 21st out of Miami. We are unvaccinated and have little desire to cruise under the unvaccinated protocols. My TA requested a refund on my behalf about 10+ days ago. Crickets. No response or even an acknowledgement. Yesterday I emailed about 10 different email addresses from rccl general mailboxes to specific addresses using a little ingenuity and Google. Just received a response that my refund will be processed. I won't pop the champagne until I see the money hit my account but finally a step in the right direction. Thought I would share as I have been vocal in my opinion on these boards that RCL should do the right thing given the change in protocols and seems they finally are albeit slowly. This was a rebook using FCC from our April 2020 that was cancelled. I am told to expect a 100% refund of my cruise fare and airfare booked through Royals Air 2 sea, roughly $8,000. (Poentially a 1 bedroom Grand Suite might be available to book to book soon for anyone interested) Definitely a benefit booking your airfare through them IMO. Good luck to those in a similar situation. Best to those starting to sail. Enjoy your trips and tip extra if you can. Jkaczano and Ogilthorpe 2 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted July 2, 2021 Report Share Posted July 2, 2021 Great news since this was your desire but sorry that I won’t get a chance to meet you. We unvaxxed have to stick together. Oh wait….that’s what the vaxxed are afraid of, isn’t it ? Ogilthorpe, cdixon22, Ampurp85 and 9 others 3 8 1 Quote Link to comment Share on other sites More sharing options...
MrB Posted July 2, 2021 Report Share Posted July 2, 2021 I'm glad to hear that it seems to be working out to your satisfaction. JSB_Z51 and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
ConstantCruiser Posted July 2, 2021 Report Share Posted July 2, 2021 One can hope now that some revenue is starting to flow in they can be a little less stingy on their refund policy for situations like this. These are still extraordinary times so opening the purse just a wee bit and allowing more refunds will go along way with long term customer relationships. JSB_Z51 1 Quote Link to comment Share on other sites More sharing options...
12thman Posted July 2, 2021 Report Share Posted July 2, 2021 Matt posted this yesterday about FCC and health protocols. https://www.royalcaribbeanblog.com/2021/07/01/royal-caribbean-will-refund-your-future-cruise-credits-if-you-dont-new-health-protocols JSB_Z51 1 Quote Link to comment Share on other sites More sharing options...
ConstantCruiser Posted July 2, 2021 Report Share Posted July 2, 2021 32 minutes ago, 12thman said: Matt posted this yesterday about FCC and health protocols. https://www.royalcaribbeanblog.com/2021/07/01/royal-caribbean-will-refund-your-future-cruise-credits-if-you-dont-new-health-protocols This is true but no protocols have been announced for August or Symphony so a refund for such a cruise is notable. Quote Link to comment Share on other sites More sharing options...
JSB_Z51 Posted July 2, 2021 Author Report Share Posted July 2, 2021 9 minutes ago, ConstantCruiser said: This is true but no protocols have been announced for August or Symphony so a refund for such a cruise is notable. As always there's a bit of miscommunication with RCL. Their website recently updated generally saying they would refund those not happy with the new protocols. I saw a TA post a communication where refunds were applicable up to the August 7th. Symphony sailing. I also called and the agent that answered Said protocols were not released for my sailing yet. Ends well for me but as always confusion and poor communication within RCL. Quote Link to comment Share on other sites More sharing options...
JSB_Z51 Posted July 10, 2021 Author Report Share Posted July 10, 2021 Quick update. My initial refund request through my TA was June 18th with no acknowledgement. I then crafted my own email June 30th and surprisingly got confirmation and acknowledgement on July 1st. Today, I just received my updated protocols for the August 21 sailing on Symphony. Seems like my cancellation and refund may not have even started to be processed. Time will tell. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
JSB_Z51 Posted July 11, 2021 Author Report Share Posted July 11, 2021 Another quick update, today I received a credit to my credit card of $995.04 from Royal. Very odd and only another $7,300 to go! WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted July 11, 2021 Report Share Posted July 11, 2021 25 minutes ago, JSB_Z51 said: Another quick update, today I received a credit to my credit card of $995.04 from Royal. Very odd and only another $7,300 to go! How much were taxes and port fees times four? Did you prepay gratuity, transfers or any other items above the cruise fare? Quote Link to comment Share on other sites More sharing options...
Bowen Posted July 11, 2021 Report Share Posted July 11, 2021 Keep us posted! We sail in December and will definitely be requesting a refund if the jab is still required. JSB_Z51 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted July 11, 2021 Report Share Posted July 11, 2021 My TA cancelled our 8-21-21 SY cruise a few days ago and Royal has confirmed that we will be getting a full refund including all 4 of the FCCs (~$10K) that were used to pay off the biggest part of that cruise. The cruise is still showing up in our “Upcoming Cruises” list so they still haven’t actually cancelled it yet but hopefully it will get processed soon-ish. In contrast, my TA cancelled 2 cruises out of AU ( Royal had already cancelled the 3rd leg) and all 3 of those cruises disappeared from the upcoming list immediately. There’s no discernible pattern. Yo2slick and JSB_Z51 2 Quote Link to comment Share on other sites More sharing options...
JSB_Z51 Posted July 11, 2021 Author Report Share Posted July 11, 2021 4 hours ago, twangster said: How much were taxes and port fees times four? Did you prepay gratuity, transfers or any other items above the cruise fare? Nothing in my fare breakdown come to this odd 995.04. Oddly enough, we got 2 refunds of 995.04 in February that become part of the balance due in May that we're paid. Quote Link to comment Share on other sites More sharing options...
CrznTxn Posted July 11, 2021 Report Share Posted July 11, 2021 On the early refunds we received from Royal in the past year they were in amounts that had no rhyme or reason. I would keep a spreadsheet (for a while it was very busy with all the cancellations) on the amounts paid and received and dates of both. Through several calls along the way I was able to get a customer support person that pulled all my cancelled dates and went over them one at a time. We were able to find where each one was and escalated the missing ones to getting processed. Happily all the refunds were received and now we are finally waiting for our first cruise in a year and a half next month. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 15, 2021 Report Share Posted July 15, 2021 After multiple calls and status updates of "we're still working on it" I finally got my tax/port fees refund from a canceled March cruise. fireclan, SebagoSue, JSB_Z51 and 1 other 3 1 Quote Link to comment Share on other sites More sharing options...
JSB_Z51 Posted July 15, 2021 Author Report Share Posted July 15, 2021 I got another 995.04 today. Another $6400 to go! WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
JSB_Z51 Posted July 22, 2021 Author Report Share Posted July 22, 2021 4 credits today of varying odd amounts totaling $5,000 only $1,000 to go! WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
SmoothJ24 Posted July 22, 2021 Report Share Posted July 22, 2021 1 hour ago, JSB_Z51 said: 4 credits today of varying odd amounts totaling $5,000 only $1,000 to go! Odd how they are staggering out your refund, but at least you are getting everything back. JSB_Z51 1 Quote Link to comment Share on other sites More sharing options...
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