KirstenCapeTown Posted June 24, 2021 Report Share Posted June 24, 2021 Hi there, Unfortunately we had to cancel our Allure September 2021 cruise, we are from South Africa and the USA boarders are still closed to South African (and other) tourists so we cancelled and moved our trip to the Harmony May 2022. We had the deluxe beverage plan and a night at Izumi Hibachi planned which was cancelled, we received confirmation that it's been cancelled and that we will receive a refund, however, we have not yet seen those funds returned yet. It has now been two weeks, is this normal? Who do we contact (via email preferably) to follow up? Quote Link to comment Share on other sites More sharing options...
Jordan Posted June 24, 2021 Report Share Posted June 24, 2021 2 hours ago, KirstenCapeTown said: Hi there, Unfortunately we had to cancel our Allure September 2021 cruise, we are from South Africa and the USA boarders are still closed to South African (and other) tourists so we cancelled and moved our trip to the Harmony May 2022. We had the deluxe beverage plan and a night at Izumi Hibachi planned which was cancelled, we received confirmation that it's been cancelled and that we will receive a refund, however, we have not yet seen those funds returned yet. It has now been two weeks, is this normal? Who do we contact (via email preferably) to follow up? It can take up to 30 days but you can also call their main number and ask for a status update. Quote Link to comment Share on other sites More sharing options...
KenCP Posted June 24, 2021 Report Share Posted June 24, 2021 @KirstenCapeTown I had some of my refunds done on one cancelled cruise almost immediately, and the other which was a back to back cruise it took 4 weeks. It can take up to 30 days due to the amount of refunds they are currently doing for cancelled cruises. On the cruise that Royal cancelled took the longest. It was 45 days but that was when they cancelled all cruises in the very beginning of the pandemic. Quote Link to comment Share on other sites More sharing options...
KirstenCapeTown Posted June 25, 2021 Author Report Share Posted June 25, 2021 Thanks @KenCP and @Jordan KenCP 1 Quote Link to comment Share on other sites More sharing options...
Psycho and Barb Posted June 26, 2021 Report Share Posted June 26, 2021 We had three cruises canceled and got 2 of our 3 cruise planners refunded within two weeks…We took the 125% FCC offer. The third we had to call and and spend too much time on the phone but they did give us the FCC number. Quote Link to comment Share on other sites More sharing options...
KirstenCapeTown Posted July 14, 2021 Author Report Share Posted July 14, 2021 Hi all, thanks again for your guidance, I'm happy to report that I've received my cruise planner refunds WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
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