Kaizer Hozay Posted March 8, 2021 Report Share Posted March 8, 2021 I have June 2021 cruise coming (agreed, it's probably not gonna happen), but got an email from RC last night about my last payment being due in a few weeks. Been holding off on the last bit in case, or when, it gets cancelled. Odd thing is that the amount on the receipt they sent is very different than my last receipt. So i went to check online, and my account there shows i have NOTHING more due. Very odd. I'm going to call them directly about it, but curious if anyone else has anything like this lately??? Quote Link to comment Share on other sites More sharing options...
twangster Posted March 8, 2021 Report Share Posted March 8, 2021 The automated assistant that emails booking confirmations has sent incorrect invoices a couple times. Maybe they are hooked into the same system. Definitely call them. A live agent always had the correct amount I was expecting. Kaizer Hozay 1 Quote Link to comment Share on other sites More sharing options...
calvink669 Posted March 9, 2021 Report Share Posted March 9, 2021 All of the 4 cruises I currently booked show paid in full when I log into the website, however only 2 of them are actually paid off. I'm assuming they are upgrading systems or something. Quote Link to comment Share on other sites More sharing options...
PhantomWolf Posted March 9, 2021 Report Share Posted March 9, 2021 Thanks! Came to ask this very question. July of 2022 showing no remaining balance when there definitely is. Probably updating things on their site then... or maybe some generous billionaire wiped out all of our balances **crosses fingers** Kaizer Hozay 1 Quote Link to comment Share on other sites More sharing options...
Kaizer Hozay Posted March 9, 2021 Author Report Share Posted March 9, 2021 WE WISH!!! LOL Quote Link to comment Share on other sites More sharing options...
SPS Posted March 9, 2021 Report Share Posted March 9, 2021 I've had similar issues to this. (But, never with owing LESS than I expected!) A call to Royal has always rectified the situation and they can send you a receipt/confirmation to you by email to review while you're still on the phone. You'll definitely want to get this checked out. It would be terrible think there's no balance to pay and then be cancelled for not making final payment by the due date. Quote Link to comment Share on other sites More sharing options...
cruisellama Posted March 11, 2021 Report Share Posted March 11, 2021 Saw that issue on mine this morning, but now the site appears fixed. Could see balance due and make a payment. Quote Link to comment Share on other sites More sharing options...
Kaizer Hozay Posted March 11, 2021 Author Report Share Posted March 11, 2021 Yep, looks fixed now. I got an email that they changed/updated their travel insurance charges to coordinate better with the FCC's. that might be why it was down...but I worked in IT for 15 years, they should have done that kind of update over a weekend not over several business days. Jussayin'. Quote Link to comment Share on other sites More sharing options...
deep1 Posted March 13, 2021 Report Share Posted March 13, 2021 Read elsewhere of the problem. Sure enough I had it. I had it bugging me all week. I knew I owe like a total of $10 on one of my L+S bookings. I'd hate to lose a whole booking over a missed $10 total and was out of my comfort zone. Was all ready to call RCCL today and it seems to have sorted it out... Kaizer Hozay and WAAAYTOOO 1 1 Quote Link to comment Share on other sites More sharing options...
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