Firewatch15 Posted March 7, 2021 Report Share Posted March 7, 2021 Royal Caribbean Cancelled my February 6th Harmony of the seas sailing due to it being "Chartered" according to their email. They advised you could get an onboard credit of $100 - $200 depending your state room class. The catch is you have to book one of the 4 days they tell you to get it. I tried calling to object, and received a scripted response. We can not help you as this was a corporate decision, and you only get the onboard credit for your troubles if you re-book when we tell you. I could not speak to a supervisor, but did get an email address to send a complaint to. WOW!!! This is the first time since I began cruising with them I have been treated like dirt, and am hoping that is not the normal for their normal excellent customer service going forward. Has there been other people experiencing this from them as well? Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted March 7, 2021 Report Share Posted March 7, 2021 Unfortunately, charters happen from time to time. The offer you mentioned above is pretty standard for cancellations due a sailing being chartered. I first heard about this charter last Thursday night. Do you have a TA with with you? That might be your best resource in a situation such as this. teddy 1 Quote Link to comment Share on other sites More sharing options...
MagicJunkie Posted March 7, 2021 Report Share Posted March 7, 2021 Me! I was booked on that cruise! I wanted a February vacation. Not a January or March! The company seemed to value the customers inconvenienced by the covid cancellations but just threw us overboard with few options. I might forfeit my crown and anchor status and try a different cruise line when sailings resume! Quote Link to comment Share on other sites More sharing options...
teddy Posted March 7, 2021 Report Share Posted March 7, 2021 45 minutes ago, Lovetocruise2002 said: Do you have a TA with with you? That might be your best resource in a situation such as this. I agree. Our Nov 2021 Navigator back to back is canceled because it's been chartered. We were offered obc for rebooking on one of their specific options or we could rebook anytime and our nrd was safe. Our travel agent Michelle made changing our two reservations easy......easy to the point where I feel guilty about her doing all the work for us. As far as Royal choosing a lucrative charter over individual passengers, that's a business decision. I bet they make more from charters than they lose from disgruntled customers. Lovetocruise2002 and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
Floski Posted March 8, 2021 Report Share Posted March 8, 2021 I'm confused - are we talking 2020 or 2021? Quote Link to comment Share on other sites More sharing options...
Reigert2008 Posted March 8, 2021 Report Share Posted March 8, 2021 11 minutes ago, Floski said: I'm confused - are we talking 2020 or 2021? Well, I assumed 2022, since we are already past February of the last 2 years, so I have been really confused. sammy79 and Floski 1 1 Quote Link to comment Share on other sites More sharing options...
Floski Posted March 8, 2021 Report Share Posted March 8, 2021 10 minutes ago, Reigert2008 said: Well, I assumed 2022, since we are already past February of the last 2 years, so I have been really confused. Geez, I'm an idiot. Quote Link to comment Share on other sites More sharing options...
Reigert2008 Posted March 8, 2021 Report Share Posted March 8, 2021 7 minutes ago, Floski said: Geez, I'm an idiot. Not at all, it could still be 2023, I was afraid to ask since others in the thread just rolled with it. It’s been a long year. Stay Safe WAAAYTOOO and Lovetocruise2002 2 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted March 8, 2021 Report Share Posted March 8, 2021 30 minutes ago, Floski said: I'm confused - are we talking 2020 or 2021? 18 minutes ago, Reigert2008 said: Not at all, it could still be 2023, I was afraid to ask since others in the thread just rolled with it. It’s been a long year. Stay Safe It was Harmony; February 6, 2022 that was chartered. Floski, Reigert2008 and WAAAYTOOO 1 2 Quote Link to comment Share on other sites More sharing options...
SPS Posted March 8, 2021 Report Share Posted March 8, 2021 11 hours ago, Floski said: I'm confused - are we talking 2020 or 2021? 11 hours ago, Floski said: 11 hours ago, Reigert2008 said: Well, I assumed 2022, since we are already past February of the last 2 years, so I have been really confused. Geez, I'm an idiot. I didn't even flinch at the date. Given posts I've seen in the past, I wouldn't be surprised if someone was here to complain about something that happened a year ago. Lovetocruise2002 and Sharla 2 Quote Link to comment Share on other sites More sharing options...
GaryAA Posted March 8, 2021 Report Share Posted March 8, 2021 I’ve had a cabin switched after being booked for months with no explanation, can’t imagine the frustration of having your cruise canceled. Quote Link to comment Share on other sites More sharing options...
AlmondFarmer Posted March 8, 2021 Report Share Posted March 8, 2021 I had 2 bedroom Aqua on Allure Jan 17, 2021 (I booked it Nov 2019). It was chartered. I was notified in February 2020 with option to switch to sailing one week before or after and $400 on board credit. No A1 rooms on either sailing. Other classes of rooms not price protected to itinerary release prices (I had screen shot of all suite prices from Nov 2019) I negotiated a price for a two bedroom grand suite for Jan 10, 2021. This was cancelled due to suspension. I took future cruise credit as I had paid in full. Now trying to get an on board credit voucher for the $400 and having issues. Moral of this story is it’s a bummer and complicated when a sailing gets chartered. It would be nice if Royal held back an appropriate number sailings at release day and marketed them as Charters instead of allowing public to book and get excited, then find out the sailing won’t happen 11 months prior. Like someone had said on another post, the additional revenue from charters must be enough to offset the costs of reaccomodations. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.