Kandylicious Posted January 16, 2021 Report Share Posted January 16, 2021 Hi guys, I just got upgraded from balcony to GS using royalup. Set to sail on 21st. Haven’t gotten any email. I want to book CK and some the specialty restaurant (I’ve got the unlimited dining). Can I book them through concierge? I tried calling in, the guy over the phone went on about the genie, which I know, are for STAR class. When can I expect the email? Quote Link to comment Share on other sites More sharing options...
Pooch Posted January 16, 2021 Report Share Posted January 16, 2021 The 21st of what month? Have no experience with this but have read here that it’s about a week prior. Quote Link to comment Share on other sites More sharing options...
twangster Posted January 16, 2021 Report Share Posted January 16, 2021 Welcome to the message boards! I assume this is for Quantum? In the past the suite concierge would email in as little as 4 or 5 days away but it was more typically around one week out. In the case of RoyalUp they may have already sent their round of emails and they might not see that you have been awarded that room yet. There have been so few sailings since the pandemic it's not widely known how the suite concierge are operating these days or in Singapore. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 16, 2021 Report Share Posted January 16, 2021 Congratulations on your upgrade. It's so nice to have some really fun news in an otherwise gloomy cruise outlook. Delighted to hear that RoyalUp is still around and that it is being utilized ! As @twangstersaid, normally you would get your welcome email about 5 days before sailing. Who knows what the new protocols will be. BUT if you are notified by your Concierge ahead of time....yes, they can make all of your dining reservations before boarding - unless, of course, they have changed those protocols ! twangster and PRebecca 2 Quote Link to comment Share on other sites More sharing options...
Kandylicious Posted January 17, 2021 Author Report Share Posted January 17, 2021 Thanks for all the helpful comments. I managed to get the concierge to book my dining! He said he will email me the welcome email on 18th instead of 7 days prior. WAAAYTOOO, PRebecca and KristiZ 3 Quote Link to comment Share on other sites More sharing options...
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