Marian Ufkes Posted January 14, 2021 Report Share Posted January 14, 2021 I’ve just had my March 28 cruise cancelled on Allure. I have purchased shore excursions and drink packages, etc. I understand you can get Onboard Credit for these items. Does that mean that I can’t use that money before boarding to pay for my excursions or other packages? Quote Link to comment Share on other sites More sharing options...
Matt Posted January 14, 2021 Report Share Posted January 14, 2021 2 hours ago, Marian Ufkes said: Does that mean that I can’t use that money before boarding to pay for my excursions or other packages? No, you can apply that credit towards purchases you make online. Once your travel agent applies the credit to your reservation, I believe it becomes available in the Cruise Planner. ehw51 1 Quote Link to comment Share on other sites More sharing options...
Cruisegirl1976 Posted January 15, 2021 Report Share Posted January 15, 2021 You may just receive a refund on your credit card for the shore excursions and the drink package, I just received my refund for the cruise that they canceled. Quote Link to comment Share on other sites More sharing options...
melmar02 Posted January 15, 2021 Report Share Posted January 15, 2021 We went through this with one of our cancelations. There was a form we had to complete online to receive the 125% OBC, otherwise it would have been just a refund. You only have a certain amount of time to complete the form. Quote Link to comment Share on other sites More sharing options...
Sharla Posted January 15, 2021 Report Share Posted January 15, 2021 You have to opt-in for that extra credit- there should be a link in the email you got. Otherwise it's a refund. Quote Link to comment Share on other sites More sharing options...
Marian Ufkes Posted January 15, 2021 Author Report Share Posted January 15, 2021 Thanks, guys. You are the best. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
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