Kata Posted December 25, 2020 Report Share Posted December 25, 2020 I have a certificate credit for a cruise that I canceled back in March. Yesterday I booked a cruise for March 7, and I applied the credit that I have but I received an email charging me for the full amount of the cruise without discounting any of my credit that I already have. Why are they charging me for the full amount of the cruise?? Help!! Quote Link to comment Share on other sites More sharing options...
WannaCruise Posted December 25, 2020 Report Share Posted December 25, 2020 Call and ask for an updated invoice. ehw51 and Kata 1 1 Quote Link to comment Share on other sites More sharing options...
Matt Posted December 25, 2020 Report Share Posted December 25, 2020 I'd also recommend working with a travel agent to make this less confusing krhardy, Kata, ehw51 and 2 others 4 1 Quote Link to comment Share on other sites More sharing options...
Hagar Posted December 25, 2020 Report Share Posted December 25, 2020 FCC's that are submitted electronically are added by "back of house" workers which may take a couple of days. With the "holly-daze" I'd give it even more than that ehw51 and Kata 1 1 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted December 25, 2020 Report Share Posted December 25, 2020 I concur with Hagar...takes several days for the "resolutions department" to manually apply FCC's. Sometimes you even have to call more than once to be sure that the "back-end" staff are actually working on it! It's strange that this huge corporation still has to get certain things done MANUALLY!! Patience helps...but it will get done! Kata 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.