Cruise credit audit

[Janesa]

I was recently contacted by my travel agent stating Royal Caribbean did an audit on cruise credits. A mistake was made in an amount over $400. Now my travel agent is requesting additional funds due by November 30. Has anyone else experienced this audit?? I find this totally unacceptable.

[JT2]

I had it happen a couple months ago. We had cancelled a cruise in March before final payment and they gave us roughly the same amount more in FCC. I knew it was more so wasn't shocked when they found it.

 

[FJ28]

I had the same thing happen when I went to make final payment on my rescheduled cruise for January 2021 they said they had over paid me almost $400. When I went and verified all the numbers they where correct. So I had to pay that back as well as my final payment. No problem doing that. They have been fair with all that is going on.

[Neesa]

Same here, my FCC was cut by more than half, explaining they gave me back the monies as a refund....I only requested the FCC why would they do that?  They told me when the monies were credited BUT it was a mish mosh of amounts and I attributed the amounts to my cruise planner cancellations tethered to the cancelled sailings. ( I had 3 cruises and the cruise planner purchases cancelled) The amounts were so random I have no choice at this point to just accept what they are telling me because even though my accounting here was on point, I can't figure out for the life of me what in the heck was going on, I thought I was made whole, now not so much. I learned an amazing lesson here, I will make sure to note my specific CC # every time for every purchase. I can ONLY hope I have been made whole.  

And I called about my additional left over FCC they were just not helpful. I Love to sail & I Love the RCCL product, I wont cut off my nose to spite my face BUT I will be so much more careful in the future. That being said...HELLOOO, where in the heck are Thanksgiving 2022 sailings???? Hi, my name is Neesa and I have a cruising problem,

[cruisellama]

I can see how the line might "derive" a shortfall.  On a cancelled cruise, I used OBC to pre-purchase a number of specialty dining experiences.  After the cruise cancelled, I received a cancellation notice with a refund note for the dollar value of those dinners.   But they were NOT purchased "out of pocket" by me, but I used OBC (that I had already in against my cruise account).  There was an additional note stating it originated from OBC - and wasn't expecting any kind of refund.   Haven't thought about it since you posted - so could see that if they somehow refunded to a credit  card, that OBC becomes real cash, but not in their favor.   Interesting.  (Technically OBC is baked into the pricing so its real, you just see it as play money)