Wilson Posted November 1, 2020 Report Share Posted November 1, 2020 We attempted to redeem some FCC for a 10/2021 sailing on Symphony. I submitted the certificate on the Royal site on 10/18/20. I received a message on the screen that it was submitted successfully and that I would receive an email confirmation in the next 24-48 hours. I have not received an email and TA says the credit was not applied as of 10/30/20. I just resubmitted the same certificate online. It was accepted and I received the same message on the screen. I will wait and see if it works this time. Anyone else experiencing a similar issue? Quote Link to comment Share on other sites More sharing options...
Matt Posted November 1, 2020 Report Share Posted November 1, 2020 Let us know if it goes through the second time Quote Link to comment Share on other sites More sharing options...
Wilson Posted November 1, 2020 Author Report Share Posted November 1, 2020 Good morning. I received an email overnight stating that my certificate did not match their records. I called and they said “that’s because certificate was redeemed on 10/18”. Not according to my current balance. I don’t mind handling some stuff on my own but going to let TA deal with it. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
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