Victoria Nadeau Posted August 22, 2020 Report Share Posted August 22, 2020 Hey guys, I'm a bit confused. I just cancelled my cruise for January 2021 due to concerns about the virus and the rep said refunds take 7-10 days but up to 30-45 days. That's a huge range so I was just wondering how long recent refunds have taken for other people who voluntarily cancelled. Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted August 22, 2020 Report Share Posted August 22, 2020 Plan on 30-45 business days (not calendar days). If it happens sooner, bonus. Quote Link to comment Share on other sites More sharing options...
CrznTxn Posted August 22, 2020 Report Share Posted August 22, 2020 The last two refunds have been in the 10 business day range, usually over a weekend even though the refund date is dated sometime that previous week. Not sure if it is our CC company but they have not posted the refunds until late Sunday/early Monday. Quote Link to comment Share on other sites More sharing options...
AGSLC5 Posted August 22, 2020 Report Share Posted August 22, 2020 5 hours ago, Victoria Nadeau said: Hey guys, I'm a bit confused. I just cancelled my cruise for January 2021 due to concerns about the virus and the rep said refunds take 7-10 days but up to 30-45 days. That's a huge range so I was just wondering how long recent refunds have taken for other people who voluntarily cancelled. If you canceled for January how are you getting a refund? is it just the deposit you are getting refunded? Because if you paid in full and they have not canceled January yet you won't get a refund only a FCC Quote Link to comment Share on other sites More sharing options...
Matt Posted August 22, 2020 Report Share Posted August 22, 2020 8 minutes ago, AGSLC5 said: If you canceled for January how are you getting a refund? is it just the deposit you are getting refunded? Because if you paid in full and they have not canceled January yet you won't get a refund only a FCC Could be a refundable deposit Quote Link to comment Share on other sites More sharing options...
Leroyr55 Posted August 22, 2020 Report Share Posted August 22, 2020 well I’m still waiting for my full refund from May. They tell my TA next couple weeks. Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
Victoria Nadeau Posted August 22, 2020 Author Report Share Posted August 22, 2020 2 hours ago, AGSLC5 said: If you canceled for January how are you getting a refund? is it just the deposit you are getting refunded? Because if you paid in full and they have not canceled January yet you won't get a refund only a FCC I paid in full and my deposit is not refundable but the rest of my total is. So I'm losing $500 Quote Link to comment Share on other sites More sharing options...
AGSLC5 Posted August 22, 2020 Report Share Posted August 22, 2020 1 hour ago, Victoria Nadeau said: I paid in full and my deposit is not refundable but the rest of my total is. So I'm losing $500 But the rest of your total isn't refundable until the cruise line actually cancels the cruise. I feel like your phone rep gave you bad info. I mean I hope you do get your refund but it doesn't make sense.. Royal is only offering FCC or lift and shift for the cruises they have not yet canceled.. Quote Link to comment Share on other sites More sharing options...
TXcruzer Posted August 23, 2020 Report Share Posted August 23, 2020 29 minutes ago, AGSLC5 said: But the rest of your total isn't refundable until the cruise line actually cancels the cruise. I feel like your phone rep gave you bad info. I mean I hope you do get your refund but it doesn't make sense.. Royal is only offering FCC or lift and shift for the cruises they have not yet canceled.. Sorry, but your assessment is wrong; one can cancel prior to final payment and receive a refund (always been this way), the deposit amount may or may not be refundable depending on the fare booked. (These are North America booking rules) Quote Link to comment Share on other sites More sharing options...
AGSLC5 Posted August 23, 2020 Report Share Posted August 23, 2020 42 minutes ago, TXcruzer said: Sorry, but your assessment is wrong; one can cancel prior to final payment and receive a refund (always been this way), the deposit amount may or may not be refundable depending on the fare booked. (These are North America booking rules) Yes your right I stand corrected.. I had thought final payment for Thanksgiving already happened but it seems its actually on August 25.. Quote Link to comment Share on other sites More sharing options...
TXcruzer Posted August 23, 2020 Report Share Posted August 23, 2020 2 minutes ago, AGSLC5 said: Yes your right I stand corrected.. I had thought final payment for Thanksgiving already happened but it seems its actually on August 25.. The days are all running together. USCG Teacher, teddy, WAAAYTOOO and 3 others 6 Quote Link to comment Share on other sites More sharing options...
CrznTxn Posted August 29, 2020 Report Share Posted August 29, 2020 As a followup on an old thread, we finally received the final refund for our cancelled cruises. The payment from our final non refunded cruise in June went through today and we are finally paid back. This is not a negative post as we had several great conversations with the Royal operators who were able to walk through all of our cancelled cruises this year and find where the delays were. They were always very friendly and it helps to be nice to them upfront and have all the data organized and ready. I am an organization nut and have all the payment and refund data for all our cruises in spreadsheets so we can access it anytime. We now look forward to our next cruises later this year and next and are optimistic that we will be able to return to the sea breezes, sandy beaches great folks we meet on our favorite form of transportation. Baked Alaska, SpeedNoodles, KJones and 3 others 4 1 1 Quote Link to comment Share on other sites More sharing options...
Neesa Posted August 29, 2020 Report Share Posted August 29, 2020 1 hour ago, CrznTxn said: As a followup on an old thread, we finally received the final refund for our cancelled cruises. The payment from our final non refunded cruise in June went through today and we are finally paid back. This is not a negative post as we had several great conversations with the Royal operators who were able to walk through all of our cancelled cruises this year and find where the delays were. They were always very friendly and it helps to be nice to them upfront and have all the data organized and ready. I am an organization nut and have all the payment and refund data for all our cruises in spreadsheets so we can access it anytime. We now look forward to our next cruises later this year and next and are optimistic that we will be able to return to the sea breezes, sandy beaches great folks we meet on our favorite form of transportation. This^^^ All good here also! We have received all refunds from cancelled sailings as well as cruise planner....those we were waiting for since April. Want to spread positive because I did complain when I was still out those monies. I feel better about this now, doesn't excuse the crazy amount of time but unprecedented so, I'm whole all is well. NOW LET US SAIL PLEASE?? teddy 1 Quote Link to comment Share on other sites More sharing options...
Dicey Posted September 1, 2020 Report Share Posted September 1, 2020 In the same situation as op and thinking about calling RCL but not sure what I can say to expedite refund. Any thoughts? Quote Link to comment Share on other sites More sharing options...
TXcruzer Posted September 2, 2020 Report Share Posted September 2, 2020 15 hours ago, Dicey said: In the same situation as op and thinking about calling RCL but not sure what I can say to expedite refund. Any thoughts? I have had several cancellations. I give them 30 days to refund, then I contact American Express and file a dispute on the charges. I always have a credit to my account working 36 hours or so after that dispute is filed. PPPJJ-GCVAB and Dicey 1 1 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted September 2, 2020 Report Share Posted September 2, 2020 17 minutes ago, TXcruzer said: I have had several cancellations. I give them 30 days to refund, then I contact American Express and file a dispute on the charges. I always have a credit to my account working 36 hours or so after that dispute is filed. Geez...I never thought of that option...to call AMEX!! That is the only card I use when travelling so thanks for reminding me that I can file a dispute with AMEX and Royal will need to respond! BUT, I certainly hope I do not need to do this for my planned April 2021 cruise but feeling better knowing I have a new plan!!! LOL Quote Link to comment Share on other sites More sharing options...
Neesa Posted September 2, 2020 Report Share Posted September 2, 2020 22 hours ago, Dicey said: In the same situation as op and thinking about calling RCL but not sure what I can say to expedite refund. Any thoughts? @Victoria Nadeau Yes, ask for them to expedite to accounting. I also reached out on Twitter. Make sure to ask who you are speaking to by name, be kind and personalize the communication. My refunds definitely were refunded backwards, I just received my April cruise planner yet received my latest cancelled Odyssey pretty quickly. They pick up quickly after hours also, you are on hold though when they go get the supervisor to assist. Good Luck! FYI my quickest refund was at about 45 business days the slowest was 120 days. That was tough.... crisgold52 and Dicey 1 1 Quote Link to comment Share on other sites More sharing options...
Bob_KY Posted September 3, 2020 Report Share Posted September 3, 2020 Canceled my February 2021 Oasis cruise and all refunds were settle within 30 calendar days. Hate to say it, no worries. Now, I am waiting for the 2022 Alaska itineraries to be released. crisgold52 1 Quote Link to comment Share on other sites More sharing options...
Traveler_B Posted September 10, 2020 Report Share Posted September 10, 2020 Still waiting for significant refunds for cruises they cancelled back in March. Today they said they were going to expedite. Not going to hold my breath. We also have many thousands in FCC from other cruises that will surely expire before safe to travel. It has been a costly time for all. People, time, and money lost. Of course, IF we had only known back in February where this was going. Perhaps a few more of those people would still be with us. Stay well! SpeedNoodles 1 Quote Link to comment Share on other sites More sharing options...
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