Mikeb1892 Posted July 3, 2020 Report Share Posted July 3, 2020 How do I get it back? Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted July 3, 2020 Report Share Posted July 3, 2020 Hi Mike. My experience with the OBC from BOFA is that they won't put it back in your points bank (what you see at the BOFA website). Instead, they'll move it to a new cruise with your direction. Mikeb1892 1 Quote Link to comment Share on other sites More sharing options...
Mikeb1892 Posted July 3, 2020 Author Report Share Posted July 3, 2020 7 minutes ago, Baked Alaska said: Hi Mike. My experience with the OBC from BOFA is that they won't put it back in your points bank (what you see at the BOFA website). Instead, they'll move it to a new cruise with your direction. Ok, that would be great. We're in the process if booking another cruise so as soon as we're confirmed I'll get it switched over. @Baked Alaska any suggestion on contact method and contact details (phone number, email address, etc)? Thanks for your help. Quote Link to comment Share on other sites More sharing options...
USCG Teacher Posted July 3, 2020 Report Share Posted July 3, 2020 8 minutes ago, Mikeb1892 said: Ok, that would be great. We're in the process if booking another cruise so as soon as we're confirmed I'll get it switched over. @Baked Alaska any suggestion on contact method and contact details (phone number, email address, etc)? Thanks for your help. 1-888-305-4626 Mikeb1892 1 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted July 3, 2020 Report Share Posted July 3, 2020 3 hours ago, Mikeb1892 said: Ok, that would be great. We're in the process if booking another cruise so as soon as we're confirmed I'll get it switched over. @Baked Alaska any suggestion on contact method and contact details (phone number, email address, etc)? Thanks for your help. Yes, contact the redemption number that @USCG Teacher gave above. Not possible to do this on the BOFA site. Also, if you want to have the OBC applied ASAP (as in a couple of weeks from now as opposed to a couple of weeks prior to your sailing date, ask the BOFA person that you speak with to apply it "now" (after you get that cruise booked, you'll need to give them the reservation number). Say "now" to them and let them know that there is a sale going on for some items you're looking at in the cruise planner. Mikeb1892, IRMO12HD and USCG Teacher 2 1 Quote Link to comment Share on other sites More sharing options...
Mikeb1892 Posted July 3, 2020 Author Report Share Posted July 3, 2020 11 minutes ago, Baked Alaska said: Yes, contact the redemption number that @USCG Teacher gave above. Not possible to do this on the BOFA site. Also, if you want to have the OBC applied ASAP (as in a couple of weeks from now as opposed to a couple of weeks prior to your sailing date, ask the BOFA person that you speak with to apply it "now" (after you get that cruise booked, you'll need to give them the reservation number). Say "now" to them and let them know that there is a sale going on for some items you're looking at in the cruise planner. Thanks for this, it is very helpful. Quote Link to comment Share on other sites More sharing options...
Mikeb1892 Posted July 4, 2020 Author Report Share Posted July 4, 2020 14 hours ago, Baked Alaska said: Yes, contact the redemption number that @USCG Teacher gave above. Not possible to do this on the BOFA site. Also, if you want to have the OBC applied ASAP (as in a couple of weeks from now as opposed to a couple of weeks prior to your sailing date, ask the BOFA person that you speak with to apply it "now" (after you get that cruise booked, you'll need to give them the reservation number). Say "now" to them and let them know that there is a sale going on for some items you're looking at in the cruise planner. Question on having the OBC available "now" and using for Cruise Planner purchases. If we do use it for a CP purchase, then find a better price at a later date on CP, and cancel the original CP purchase, will the OBC appear back as available immediately (or in the near future)? If not, how do we get that credit back? Will I have to call BofA again? Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted July 4, 2020 Report Share Posted July 4, 2020 21 minutes ago, Mikeb1892 said: will the OBC appear back as available immediately (or in the near future)? Yes. Immediately Mikeb1892, Baked Alaska and USCG Teacher 3 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted July 4, 2020 Report Share Posted July 4, 2020 51 minutes ago, Mikeb1892 said: Question on having the OBC available "now" and using for Cruise Planner purchases. If we do use it for a CP purchase, then find a better price at a later date on CP, and cancel the original CP purchase, will the OBC appear back as available immediately (or in the near future)? If not, how do we get that credit back? Will I have to call BofA again? No, once it's in your CP, it is out of BOFA's hands. Like @WAAAYTOOO mentioned, it will go back on IMMEDIATELY, as in during that current logged in session. USCG Teacher, Mikeb1892 and Neesa 3 Quote Link to comment Share on other sites More sharing options...
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