ptod Posted June 11, 2020 Report Share Posted June 11, 2020 Does anyone know if there has been a change in how TAs are interacting with Royal regarding Lift & Shift requests? I asked my TA to L&S a cruise 3 weeks ago via email - a very specific email with more than enough information to complete the request. When I asked for an update on my request, I was told it had been submitted to Royal. Do TAs no longer have to sit on the phone in order to handle these requests? If there is a new process, does anyone know how long it is taking to get confirmation back to TAs? Quote Link to comment Share on other sites More sharing options...
Hagar Posted June 11, 2020 Report Share Posted June 11, 2020 we do finally have an automated way to do this but mine were already submitted by phone. Those took 3-4 days to get pricing done but they say it's sped up a bit now. Quote Link to comment Share on other sites More sharing options...
ptod Posted June 11, 2020 Author Report Share Posted June 11, 2020 26 minutes ago, Hagar said: we do finally have an automated way to do this but mine were already submitted by phone. Those took 3-4 days to get pricing done but they say it's sped up a bit now. Thank you for the information. Quote Link to comment Share on other sites More sharing options...
michelle Posted June 12, 2020 Report Share Posted June 12, 2020 Have you checked your cruise planner online? if you have actually been lifted to a new date it will show up there too Most of these requests can be submitted online with a form but they are back with 3-4 days with prices protected Good Luck Baked Alaska, WAAAYTOOO and SpeedNoodles 3 Quote Link to comment Share on other sites More sharing options...
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