luv2sail Posted May 25, 2020 Report Share Posted May 25, 2020 I am just venting and should probably just post on an existing thread. But boy oh boy. . . A few minutes ago, I got a call from my TA telling me that my FCC had been processed and would I like to book another cruise. Oh my gosh, I had been waiting for my refund to be processed. I almost lost it!! In April, I had been waiting on pins and needles for my May 30th cruise to be cancelled in order to request a refund. On April 16 the first day the cruise was canceled, I went online to request the refund. On May 8th, I was on hold for 1.5 hours with Royal. Because I had booked via a TA, it required a contact with a supervisor. But the agent did confirm that my refund was being processed. And now today, the dreaded FCC phone call that I had heard others received. Thank you for listening/reading. Quote Link to comment Share on other sites More sharing options...
twangster Posted May 25, 2020 Report Share Posted May 25, 2020 If you booked through a TA your TA should have requested the refund. It sounds like your TA made a mistake. Did your TA have an explanation why you got FCC instead of a refund? RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
luv2sail Posted May 25, 2020 Author Report Share Posted May 25, 2020 They said Royal was closed today and would have to be contacted tomorrow. They said that they did not know why this happened. Quote Link to comment Share on other sites More sharing options...
gatorskin76 Posted May 25, 2020 Report Share Posted May 25, 2020 I requested a FCC for my 3/16 sailing on 3/13....still waiting. Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted May 26, 2020 Report Share Posted May 26, 2020 First of all please understand I know these are stressful times and money Is near and dear. I have my own CV experience with that to drive it home. If you have a travel agent that should be your primary point of contact. That’s one of the tremendous benefits of having a TA during moments like this. Let them deal with the cruise line while you tend to other things. When you have a TA booking but intervene directly it can introduce confusion and unintended results. Regardless I hope you are able to work through it to resolution. FoxboroCruiser 1 Quote Link to comment Share on other sites More sharing options...
luv2sail Posted May 26, 2020 Author Report Share Posted May 26, 2020 11 hours ago, gatorskin76 said: I requested a FCC for my 3/16 sailing on 3/13....still waiting. From what I have read, it seems you guys that were cancelled first have been in limbo the longest. I'm sorry. Quote Link to comment Share on other sites More sharing options...
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