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LIFT AND SHIFT


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I got email that my promotion complimentary( not free have to paid upgrades extra person and tax+ fees) cruise on July 19 2020 Has been canceled.

 On email got 3 options like money back or credit or Lift and shift 

Lift and shift say. ‘ We will price protect the original pricing and/or promotion on the same itinerary, length, product, and stateroom category as your original’
  
When I called to rebook for next year they told me that lift and shift is not applying to my promotion and only option I got is refund or credit.

 What is right?  Is lift and shift protect pricing , discounts and promotions or Royal Caribbean make rules how ever is profitable for them?
 Royal Caribbean is not doing lift and shift Just because promotion I got is call complimentary cruise(NOT FREE)what I deserved after years of royalty and lot of $ spend on cruises and casinos.

I’m Very disappointed with Royal Caribbean 

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