vanelli56 Posted May 7, 2020 Report Share Posted May 7, 2020 Regarding the new Lift and Shift program... do any of the TA's on here know if you can use the L&S program if Royal initiates the cancellation, or do you have to ask for it before the cruise gets cancelled? I have emailed my TA, but sometimes they take about a day to get back to me... usually some quick responses on here. The scenario is: we have a July 31 Alaska cruise currently booked. Starting to worry about RCI following other cruise lines and scratching all of the Alaska season. IF Royal cancels; do we automatically fall into the FCC or Refund options only.... OR can we use the L&S to move to July of next year? Just want to verify all our options. We would love to keep our sailing/booking.... BUT if royal cancels and forces us to rebook at the current rates, we might self-initiate a L&S given the current outlook. Thanks in advance for your help. Quote Link to comment Share on other sites More sharing options...
TXcruzer Posted May 7, 2020 Report Share Posted May 7, 2020 I believe once Royal cancels the cruise, L&S is off the table. Quote Link to comment Share on other sites More sharing options...
CheechandChong Posted May 10, 2020 Report Share Posted May 10, 2020 First mistake was having a TA involved, especially if they don;t answer and fix issues on the first ring of the phone. Second is not calling RCCL directly. Quote Link to comment Share on other sites More sharing options...
TXcruzer Posted May 10, 2020 Report Share Posted May 10, 2020 So far L&S has been a huge bust for us. The folks taking the calls appear to be incredibly overwhelmed and uninformed. We have been denied shifting 3 cruises; 2 times each. What has been published on the Royal website has not been honored in practice. Snotarni 1 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted May 10, 2020 Report Share Posted May 10, 2020 @TXcruzer I do agree that they are all not as well versed in the rules but remember this was issued like 3 or 4 days ago. I was able to L&S my Liberty Oct 2020 to a Allure Nov 2021, both were western Caribbean, 7 days and an OVB.There seems to be very strict rules in place for L&S. For example I wanted to do the Oct 24, 2021 out of Canaveral, it was a western as well but it included perfect day. This changed the product and itinerary, which went against the criteria. My rep said people are calling in trying to get around the criteria. Like thinking it just has to be Caribbean or it just has to be this ship etc. I went into the call with 3 options and the Rep was successful with one. He told me a lot of people were being turned down because they failed to understand it pretty much a copy and paste. Also it won't be available for all cruises as the new cruise must be 12 months out. Chadster 1 Quote Link to comment Share on other sites More sharing options...
vanelli56 Posted May 11, 2020 Author Report Share Posted May 11, 2020 Just spoke to our TA regarding our July 31, Alaska cruise.... she said she checked and the Lift and shift to a July 2021 Alaska cruise should not be an issue at this time. So I authorized her to go ahead and make the change. She was also handling our FCC debacle as well... so hopefully getting everything straightened out now. Once I get a new confirmation email, I'll feel a lot better... but I'll take any progress I can get. Chadster, AnnetteJackson, SpeedNoodles and 2 others 5 Quote Link to comment Share on other sites More sharing options...
AnnetteJackson Posted May 11, 2020 Report Share Posted May 11, 2020 45 minutes ago, vanelli56 said: Just spoke to our TA regarding our July 31, Alaska cruise.... she said she checked and the Lift and shift to a July 2021 Alaska cruise should not be an issue at this time. So I authorized her to go ahead and make the change. She was also handling our FCC debacle as well... so hopefully getting everything straightened out now. Once I get a new confirmation email, I'll feel a lot better... but I'll take any progress I can get. Not sure what agency you are working with but I can tell you that we have seen so many mistakes on the FCCs, questions on the Lift and Shift, prices changing - always good to have someone in your corner to help navigate you thru all this. The wait times to get to a live person at Royal is well over an hour and a half so while I know the waiting on replies from your TA can seem like it is taking forever, at least you are not holding listening to the advertisement over and over again - not to mention finally reaching someone to then have the call dropped or disconnected when they go to transfer you to the department you need. I know this is happening on Consumer side and to the TA side. Way too many people having to call in all at one time. Baked Alaska, Kathleen, Snotarni and 2 others 2 3 Quote Link to comment Share on other sites More sharing options...
1978bucketlist Posted May 11, 2020 Report Share Posted May 11, 2020 This is so true.@michelle got through for me, was placed on hold and got hung up on. I can’t believe how much patience everyone at MEI has for helping us. I will say it again. I’m so happy I found this site. WAAAYTOOO, AnnetteJackson and Baked Alaska 3 Quote Link to comment Share on other sites More sharing options...
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