deep1 Posted March 15, 2020 Report Share Posted March 15, 2020 Hate be be a bother again but not knowing the answer has me asking questions again... Ok... I got the dreaded note along with so many that we had been cancelled... I detailed in another thread my dislike of having to shell out another $1000 in deposits when I have an already bloated FCC that I won't be able to spend as they are demanding I use it within 6 months of my next sailing? (Yeah I know, sounds weird to me too when I see all the July 2021 elsewhere)... Any way, I go to my main page... The cancelled trips are still showing active? More troubling is that all the stuff I bought in the Planner is being shown as still current?????? The gal last night said they were cancelled but they show very much active on purchase history and my calendar? There is a place to "modify" or "Cancel" . Do I need to manually cancel each item (loads of them on the two reservations for our two rooms) ??? Or might that upset the system??? My app only shows the cancelled trip as active and not the newly booked one as well... Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted March 15, 2020 Report Share Posted March 15, 2020 9 minutes ago, deep1 said: My app only shows the cancelled trip as active and not the newly booked one as well... Try adding the new reservation to the app manually. Should give you that option to add a missing reservation. You will need the reservation number. I understand they are backlogged for canceling the cruises. Once the cruise is canceled in the right system it will trigger the automatic refund of the cruise planner purchases. You shouldn't have to do anything. But if I had the option to cancel in the cruise planner I would go ahead and do it just to jumpstart the processing of those refunds. I know it can take up for a week for me to see the credit on my card when I cancel things. SpeedNoodles 1 Quote Link to comment Share on other sites More sharing options...
deep1 Posted March 15, 2020 Author Report Share Posted March 15, 2020 Day later and things still showing active... Did the email link to cancel cruises/cruise credit and go for refund. No acknowledge email. Every thing still showing as it did... Quote Link to comment Share on other sites More sharing options...
KyleW2 Posted March 15, 2020 Report Share Posted March 15, 2020 Mine showed until this morning and I called to cancel on Wednesday..Give it some more time and see. I wouldn’t worry about it. SpeedNoodles 1 Quote Link to comment Share on other sites More sharing options...
deep1 Posted March 16, 2020 Author Report Share Posted March 16, 2020 1 hour ago, KyleW2 said: Mine showed until this morning and I called to cancel on Wednesday..Give it some more time and see. I wouldn’t worry about it. Just hope they don't get confused and try to "credit me" . I had asked if I could use FCC for deposit and they said no. I put up a fresh $1000 deposit and they went on to tell me that whats left f the credit would have to be used within 6 months of the new trip I booked (June-Dec) ... I told them I was no longer really interested in FCC if they were going to put so many strings on it... Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted March 16, 2020 Report Share Posted March 16, 2020 Do you have the FCC already issued? I'm not sure where you're getting the 6 months from. Only thing I could see is if you used an FCC to book this one that just got canceled. Quote Link to comment Share on other sites More sharing options...
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