benfalconer Posted March 13, 2020 Report Share Posted March 13, 2020 After checking our bags in about 10:30 we went for a walk around the rocks came back to the terminal lined up and filled out our medical forms. After lining up we were checked at the first check in gate, the gentlemen read our medical papers checked for our sea pass and id’s. said all good and sent us along. We then went up to the gates and were checked again to be told we had to go to see someone else. Once seen we were told we couldn’t go on the cruise because my wife is a diabetic. After the shock of that we were then told it was going to take up to four hours to retrieve our language. (took 4hours and 45minutes) The quest relations manager was no help and refused to give direct answers. Originally said they’d pay for accommodation then reneged on that. He was told and shown there were others already on the ship and didn’t seem to care. No compassion what so ever. we are not very happy coming all the way here to find out we are not on the cruise, that aside we could probably live with. BUT, why weren’t we stopped or asked at luggage drop off about any medical problems so we didn’t check our bags and had to wait nearly 5 hours to collect our bags rubbing more salt into the wound. No offers of water/food or any understanding or compassion at all. Disgraceful performance ! Shame Shame Shame. CrimsonCruiser, JLMoran and ChessE4 1 2 Quote Link to comment Share on other sites More sharing options...
KenCP Posted March 13, 2020 Report Share Posted March 13, 2020 @benfalconer what cruise line and what ship? You did not mention that in your post. Quote Link to comment Share on other sites More sharing options...
ChessE4 Posted March 13, 2020 Report Share Posted March 13, 2020 1 hour ago, benfalconer said: After checking our bags in about 10:30 we went for a walk around the rocks came back to the terminal lined up and filled out our medical forms. After lining up we were checked at the first check in gate, the gentlemen read our medical papers checked for our sea pass and id’s. said all good and sent us along. We then went up to the gates and were checked again to be told we had to go to see someone else. Once seen we were told we couldn’t go on the cruise because my wife is a diabetic. After the shock of that we were then told it was going to take up to four hours to retrieve our language. (took 4hours and 45minutes) The quest relations manager was no help and refused to give direct answers. Originally said they’d pay for accommodation then reneged on that. He was told and shown there were others already on the ship and didn’t seem to care. No compassion what so ever. we are not very happy coming all the way here to find out we are not on the cruise, that aside we could probably live with. BUT, why weren’t we stopped or asked at luggage drop off about any medical problems so we didn’t check our bags and had to wait nearly 5 hours to collect our bags rubbing more salt into the wound. No offers of water/food or any understanding or compassion at all. Disgraceful performance ! Shame Shame Shame. That is very frustrating and disappointing. Policy changes need to be communicated up front, and they should be handled with sensitivity. Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted March 13, 2020 Report Share Posted March 13, 2020 @benfalconer "The quest relations manager"? This doesn't sound like a Royal Caribbean cruise. Quote Link to comment Share on other sites More sharing options...
sabarwolf Posted March 13, 2020 Report Share Posted March 13, 2020 Somehow, this sounds very fishy to me. While being diabetic is something that needs to be attended to, and cruise lines likely are sensitive to it, I very much doubt it to be a reason for denial of passage on a cruise ship. Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
DaiC01 Posted March 13, 2020 Report Share Posted March 13, 2020 19 minutes ago, Baked Alaska said: @benfalconer "The quest relations manager"? This doesn't sound like a Royal Caribbean cruise. I think he meant "guest" Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted March 13, 2020 Report Share Posted March 13, 2020 I don’t think this policy has even gone into affect yet Quote Link to comment Share on other sites More sharing options...
Gears Posted March 13, 2020 Report Share Posted March 13, 2020 FAKE POST From the RCL policy: COVID-19 presents the most serious health risks to older individuals, the immunocompromised, and those with serious, underlying medical conditions. Therefore, effective Monday, March 16: a. Boarding will be denied to any person age 70 or older, unless the guest provides written verification from a qualified treating physician that certifies the person has no severe, chronic medical condition and is fit to travel. b. Boarding will be denied to any person with a severe, chronic medical condition, including those specified by the CDC. Guests of all ages will be screened prior to boarding, regarding underlying health issues that may prevent them from sailing, i.e. chronic heart, lung, liver, or kidney disease, diabetes, HIV/AIDS, or cancer. Quote Link to comment Share on other sites More sharing options...
basil Posted March 13, 2020 Report Share Posted March 13, 2020 So any diabetic cant go cruising or just severe diabetics? What constitutes severe? What about asthma? So confused!!! Quote Link to comment Share on other sites More sharing options...
SnickerTail Posted March 13, 2020 Report Share Posted March 13, 2020 7 minutes ago, Gears said: FAKE POST From the RCL policy: COVID-19 presents the most serious health risks to older individuals, the immunocompromised, and those with serious, underlying medical conditions. Therefore, effective Monday, March 16: a. Boarding will be denied to any person age 70 or older, unless the guest provides written verification from a qualified treating physician that certifies the person has no severe, chronic medical condition and is fit to travel. b. Boarding will be denied to any person with a severe, chronic medical condition, including those specified by the CDC. Guests of all ages will be screened prior to boarding, regarding underlying health issues that may prevent them from sailing, i.e. chronic heart, lung, liver, or kidney disease, diabetes, HIV/AIDS, or cancer. Because Royal employees always follow the policies correctly? I'm not saying this happened, but I can definitely see that it might have. Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted March 13, 2020 Report Share Posted March 13, 2020 27 minutes ago, DaiC01 said: I think he meant "guest" Oh jheeze! I need another coffee! Thanks!! DaiC01 and Neesa 2 Quote Link to comment Share on other sites More sharing options...
Gears Posted March 13, 2020 Report Share Posted March 13, 2020 9 minutes ago, SnickerTail said: Because Royal employees always follow the policies correctly? I'm not saying this happened, but I can definitely see that it might have. "... we went for a walk around the rocks came back to the terminal..." Ahhhh....no. You don't get to wander around...unless someone has never been on a cruise and thinks you can. Fake post. Baked Alaska, Ogilthorpe, accio7 and 2 others 5 Quote Link to comment Share on other sites More sharing options...
SnickerTail Posted March 13, 2020 Report Share Posted March 13, 2020 4 minutes ago, Gears said: "... we went for a walk around the rocks came back to the terminal..." Ahhhh....no. You don't get to wander around...unless someone has never been on a cruise and thinks you can. Fake post. Gotcha, I've only cruised out of two ports, so I don't know how it works everywhere. I thought you were focused on the effective date of the policy. Quote Link to comment Share on other sites More sharing options...
BB1 Posted March 13, 2020 Report Share Posted March 13, 2020 I just love that cat Gears, that's an even angrier looking cat that mine. But I have to agree, it's either a fake post or a lot of pertinent information was omitted. Baked Alaska, Ogilthorpe, accio7 and 2 others 5 Quote Link to comment Share on other sites More sharing options...
Gears Posted March 13, 2020 Report Share Posted March 13, 2020 Just now, SnickerTail said: Gotcha, I've only cruised out of two ports, so I don't know how it works everywhere. I thought you were focused on the effective date of the policy. It doesn't work like that...anywhere. Been cruising for almost 20 years... Quote Link to comment Share on other sites More sharing options...
mworkman Posted March 13, 2020 Report Share Posted March 13, 2020 It does say if you have diabetes that you WILL be denied access. Read B. Yo2slick and Baked Alaska 1 1 Quote Link to comment Share on other sites More sharing options...
melmar02 Posted March 13, 2020 Report Share Posted March 13, 2020 20 minutes ago, mworkman said: It does say if you have diabetes that you WILL be denied access. Read B. It says effective Monday the 16th in the line right above section a. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted March 13, 2020 Report Share Posted March 13, 2020 I’m still skeptical of how they would even know. The form that they cite is for persons over 70...there is no way that they are going to require a signed doctors note from EVERY passenger. If you are under 70 and have borderline Type II diabetes, how would they ever confirm that ? If they are counting on people being honest....I have a bridge for sale. basil, Ogilthorpe, SpeedNoodles and 5 others 7 1 Quote Link to comment Share on other sites More sharing options...
basil Posted March 13, 2020 Report Share Posted March 13, 2020 12 minutes ago, WAAAYTOOO said: I’m still skeptical of how they would even know. The form that they cite is for persons over 70...there is no way that they are going to require a signed doctors note from EVERY passenger. If you are under 70 and have borderline Type II diabetes, how would they ever confirm that. If they are counting on people being honest....I have a bridge for sale. Exactly!! Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted March 13, 2020 Report Share Posted March 13, 2020 56 minutes ago, WAAAYTOOO said: I’m still skeptical of how they would even know. The form that they cite is for persons over 70...there is no way that they are going to require a signed doctors note from EVERY passenger. If you are under 70 and have borderline Type II diabetes, how would they ever confirm that. If they are counting on people being honest....I have a bridge for sale. Exactly - are they going to add an additional form or questions during check in? Are they simply going to ask each person if they have any of these conditions? While I agree that if I'm sick with a transmissible, infectious, disease, I should not cruise because it would affect others. If I had some other chronic affliction, it does not, so it's on me if I want to cruise. Honestly I believe they don't really expect that people will answer honestly, and it's just something their legal team came up with to give them some coverage (Hey, we asked and we weren't going to let them board. They lied, so it's on them). Either way it won't affect the fellow cruisers. Ogilthorpe 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted March 13, 2020 Report Share Posted March 13, 2020 Could be Sydney. The Rocks is an area right beside the cruise terminal. I checked my bags and walked through The Rocks and over to the Sydney Harbour Bridge when I cruised there in February. DaiC01 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted March 13, 2020 Report Share Posted March 13, 2020 52 minutes ago, SpeedNoodles said: Honestly I believe they don't really expect that people will answer honestly, and it's just something their legal team came up with to give them some coverage (Hey, we asked and we weren't going to let them board. They lied, so it's on them). Either way it won't affect the fellow cruisers. Bingo!! This is the answer, I'm sure. It's a CYA thing. SpeedNoodles 1 Quote Link to comment Share on other sites More sharing options...
roiemike Posted March 13, 2020 Report Share Posted March 13, 2020 It clearly states on the disclaimer that this policy will go into effect March 16th for anyone embarking after that date. So there should not have been any denial of boarding for diabetes until Monday according to the website Corona Virus update Quote Link to comment Share on other sites More sharing options...
Mljstr Posted March 13, 2020 Report Share Posted March 13, 2020 Read the RCCL website. It is a new policy. Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted March 13, 2020 Report Share Posted March 13, 2020 Just now, Mljstr said: Read the RCCL website. It is a new policy. A new policy that doesn't go into effect until Monday. So this either shouldn't happen or didn't happen (and considering it's a new user who hasn't come back to reply and maybe never will, I suspect it's a made up story by someone who read the policy and decided to make waves). WAAAYTOOO and HeWhoWaits 1 1 Quote Link to comment Share on other sites More sharing options...
Mljstr Posted March 13, 2020 Report Share Posted March 13, 2020 12 minutes ago, SpeedNoodles said: A new policy that doesn't go into effect until Monday. So this either shouldn't happen or didn't happen (and considering it's a new user who hasn't come back to reply and maybe never will, I suspect it's a made up story by someone who read the policy and decided to make waves). I didn't catch the date, I was focused on the intent of the post. But to answer some who say how will they know? The notice clearly states, if you are over 70, you will go through a special screening and you will have to present a letter from your doctor that you do NOT have certain medical conditions. Anyone over 70 will have an additional form a. Boarding will be denied to any person age 70 or older, unless the guest provides written verification from a qualified treating physician that certifies the person has no severe, chronic medical condition and is fit to travel. Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted March 13, 2020 Report Share Posted March 13, 2020 Just now, Mljstr said: I didn't catch the date, I was focused on the intent of the post. But to answer some who say how will they know? The notice clearly states, if you are over 70, you will go through a special screening and you will have to present a letter from your doctor that you do NOT have certain medical conditions. Anyone over 70 will have an additional form They won't know. I suspect this has been drummed up by the legal team. Anyone could have diabetes, or any other chronic health condition, and either tell the truth, and be denied boarding (so Royal doesn't have to worry about something happening to them) or they lie, and they can say "hey, we asked and they said no. They lied, it's on them." In practicality it's a meaningless policy, but it makes the lawyers happy. Quote Link to comment Share on other sites More sharing options...
Mljstr Posted March 13, 2020 Report Share Posted March 13, 2020 4 minutes ago, SpeedNoodles said: They won't know. I suspect this has been drummed up by the legal team. Anyone could have diabetes, or any other chronic health condition, and either tell the truth, and be denied boarding (so Royal doesn't have to worry about something happening to them) or they lie, and they can say "hey, we asked and they said no. They lied, it's on them." In practicality it's a meaningless policy, but it makes the lawyers happy. Yes, I am sure the lawyers have required this. But it clearly states in the policy: a. Boarding will be denied to any person age 70 or older, unless the guest provides written verification from a qualified treating physician that certifies the person has no severe, chronic medical condition and is fit to travel. If you click on written verification, it includes name and sail date and this language from a DOCTOR:I hereby certify that this patient does not suffer from any chronic illness (e.g. heart, lung, liver or kidney disease or immunodeficiency state due to HIV?AIDS or diabetes) which would make this patient susceptible to complications arising after infection with the Novel Coronavirus... I attest this person is fit to sail on a cruise vacation. __________________________________________________ Signature of treating physician. It is not just a question. You must present this form. Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted March 13, 2020 Report Share Posted March 13, 2020 Just now, Mljstr said: Yes, I am sure the lawyers have required this. But it clearly states in the policy: a. Boarding will be denied to any person age 70 or older, unless the guest provides written verification from a qualified treating physician that certifies the person has no severe, chronic medical condition and is fit to travel. Yes, for those over 70. Then below that it addresses everyone else. That's what I'm talking about. "b. Boarding will be denied to any person with a severe, chronic medical condition, including those specified by the CDC. Guests of all ages will be screened prior to boarding, regarding underlying health issues that may prevent them from sailing, i.e. chronic heart, lung, liver, or kidney disease, diabetes, HIV/AIDS, or cancer." Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted March 13, 2020 Report Share Posted March 13, 2020 The OP never said they were over 70, they said they were denied on the basis of being diabetic alone. Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted March 13, 2020 Report Share Posted March 13, 2020 Ha, I accidentally created a new post that just quoted myself. #narcissist RWDW1204, JLMoran, WAAAYTOOO and 5 others 8 Quote Link to comment Share on other sites More sharing options...
HeWhoWaits Posted March 13, 2020 Report Share Posted March 13, 2020 Boarding will be denied to any person with a severe, chronic medical condition, including those specified by the CDC...chronic ... lung, ...disease Unfortunately, the CDC website doesn't have a definition of what qualifies as a "chronic lung disease," let alone anything that makes it clear what is "severe." SpeedNoodles and RWDW1204 2 Quote Link to comment Share on other sites More sharing options...
RWDW1204 Posted March 13, 2020 Report Share Posted March 13, 2020 3 hours ago, Gears said: b. Boarding will be denied to any person with a severe, chronic medical condition, including those specified by the CDC. Guests of all ages will be screened prior to boarding, regarding underlying health issues that may prevent them from sailing, i.e. chronic heart, lung, liver, or kidney disease, diabetes, HIV/AIDS, or cancer. Who decides severity of a person's condition? And don't the majority of people have one one of those listed health issues? Hypertension, Afib, CHF are all chronic heart conditions and people live happy, healthy otherwise lives every day with those. And how many millions of people have diabetes? Or cancer? And are just fine? I think the word "may" is the key word and as @WAAAYTOOO has said, it allows Royal Caribbean to cover their a**. Gears 1 Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted March 13, 2020 Report Share Posted March 13, 2020 2 minutes ago, RWDW1204 said: Who decides severity of a person's condition? And don't the majority of people have one one of those listed health issues? Hypertension, Afib, CHF are all chronic heart conditions and people live happy, healthy otherwise lives every day with those. And how many millions of people have diabetes? Or cancer? And are just fine? I think the word "may" is the key word and as @WAAAYTOOO has said, it allows Royal Caribbean to cover their a**. Except before that it says Boarding WILL be denied. So it's really unclear. And that's why anyone who wants to risk it will just lie. Paige 1 Quote Link to comment Share on other sites More sharing options...
Mljstr Posted March 13, 2020 Report Share Posted March 13, 2020 15 minutes ago, SpeedNoodles said: You're right. Just like people lied at the airports as to where they had been and who they had been around. And thus the virus spreads. Quote Link to comment Share on other sites More sharing options...
Mljstr Posted March 13, 2020 Report Share Posted March 13, 2020 8 minutes ago, RWDW1204 said: Who decides severity of a person's condition? I believe the doctor does, and I doubt a doctor wants to say a patient with any chronic disease is "fit to go an a cruise" in the midst of this coronavirus and put his license on the line. Quote Link to comment Share on other sites More sharing options...
BB1 Posted March 13, 2020 Report Share Posted March 13, 2020 Yes, people lie. That's why they have to cover themselves. On what other planet can someone drop a baby out a window and blame someone else. Damn those video cameras. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted March 13, 2020 Report Share Posted March 13, 2020 2 minutes ago, Mljstr said: I believe the doctor does, and I doubt a doctor wants to say a patient with any chronic disease is "fit to go an a cruise" in the midst of this coronavirus and put his license on the line. Yes, but only for those 70 or older. My confusion is for everyone else. SpeedNoodles 1 Quote Link to comment Share on other sites More sharing options...
Mljstr Posted March 13, 2020 Report Share Posted March 13, 2020 Unfortunately I think they should completely shut down for 30-60 days. I will be affected but it’s for the good of the country. Then no worries about lying. Kris10May 1 Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted March 13, 2020 Report Share Posted March 13, 2020 17 minutes ago, Mljstr said: Unfortunately I think they should completely shut down for 30-60 days. I will be affected but it’s for the good of the country. Then no worries about lying. Well, lying about having a chronic disease only affects the person with the chronic disease. But with Canada closing ports to all ships over 500 people through July 1, other cruise lines shutting down, and ports closing other places, I don't see how much longer Royal can hold out. basil 1 Quote Link to comment Share on other sites More sharing options...
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