WannaCruise Posted March 12, 2020 Report Share Posted March 12, 2020 ...are you still seeing your cruise in cruise planner? We cancelled last night and I noticed that it still shows in cruise planner. The only cancellation email I got was for the excursions and drink package refund and the show cancellations. I did call back today and the guy said I need to wait for the FCC to be processed, but he never looked anything up to confirm it was cancelled properly. Is this how it is for others? Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted March 12, 2020 Report Share Posted March 12, 2020 Mine was gone last night, a few hours after cancellation. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Tgk79 Posted March 12, 2020 Report Share Posted March 12, 2020 If your cruise cancelled, do you get the FCC or money back to your C/C? Thanks! Our cruise is March 22nd out of Everglades and we have no idea whats going to happen. Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted March 12, 2020 Report Share Posted March 12, 2020 Mine was gone with in hours. Quote Link to comment Share on other sites More sharing options...
WannaCruise Posted March 12, 2020 Author Report Share Posted March 12, 2020 44 minutes ago, Lovetocruise2002 said: Mine was gone last night, a few hours after cancellation. 3 minutes ago, Baked Alaska said: Mine was gone with in hours. Thanks. We will call them again. Quote Link to comment Share on other sites More sharing options...
AnnetteJackson Posted March 12, 2020 Report Share Posted March 12, 2020 10 hours ago, WannaCruise said: ...are you still seeing your cruise in cruise planner? We cancelled last night and I noticed that it still shows in cruise planner. The only cancellation email I got was for the excursions and drink package refund and the show cancellations. I did call back today and the guy said I need to wait for the FCC to be processed, but he never looked anything up to confirm it was cancelled properly. Is this how it is for others? Depending on when you cancelled they started a new policy on this yesterday where there is a delay in the cancel. As you can imagine there are a lot of moving pieces when you cancel and it cane take a couple of days for things to update in your cruise planner. I would give it a day or two and not call in... who has time to hold for that long to have them tell you it will show cancelled tomorrow. You see that your cruise planners have returned, I think yours is one that may clear in a day or so. Quote Link to comment Share on other sites More sharing options...
WannaCruise Posted March 12, 2020 Author Report Share Posted March 12, 2020 4 hours ago, AnnetteJackson said: Depending on when you cancelled they started a new policy on this yesterday where there is a delay in the cancel. As you can imagine there are a lot of moving pieces when you cancel and it cane take a couple of days for things to update in your cruise planner. I would give it a day or two and not call in... who has time to hold for that long to have them tell you it will show cancelled tomorrow. You see that your cruise planners have returned, I think yours is one that may clear in a day or so. Thanks for the note! We cancelled the evening before yesterday (i.e. Tues ). Our cruise was supposed to be this Sunday so the deadline is tonight so we wanted to ensure it actually got cancelled. My husband did give them a call (after almost 1.5 hr wait) and Royal did say that they see it cancelled on their side. YellowBrickRoad and Chadster 1 1 Quote Link to comment Share on other sites More sharing options...
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