AnnetteJackson Posted March 10, 2020 Report Share Posted March 10, 2020 Hey, Wanted to put this out there for everyone. While Travel Planners get lots of emails about cruise planner sales, royal ups, changes in itineraries etc.... we do not get copies of your Future Cruise Credits. (FCC). The cruise lines send those directly to you the client because they are not tied to the agency you booked with. This way you can book with a deposit what you would like, with whom you would like and then apply that FCC to your booking. Lots of questions on this, so figured make it a topic - although I don't know how many people search a topic before asking. It's all good! Matt, Rose City Cruiser, Baked Alaska and 7 others 3 7 Quote Link to comment Share on other sites More sharing options...
bcruiser Posted March 11, 2020 Report Share Posted March 11, 2020 Do you know when we should receive our FCC documentation? I canceled Saturday morning and other than the email refunding my Cruise Planner purchases, I haven’t received any documentation on my credit. Quote Link to comment Share on other sites More sharing options...
AnnetteJackson Posted March 11, 2020 Author Report Share Posted March 11, 2020 1 hour ago, bcruiser said: Do you know when we should receive our FCC documentation? I canceled Saturday morning and other than the email refunding my Cruise Planner purchases, I haven’t received any documentation on my credit. Typically they send them about 7 to 10 days after, after Oasis last year it took almost a month because the Cuba change happened at the same time. On this one, I would say more towards a month as a guess. With the easy ones being done first and then any of the more complicated situations like Casino or FCC already had been applied on the reservation, taking longer. bcruiser 1 Quote Link to comment Share on other sites More sharing options...
aberfoylespring Posted March 11, 2020 Report Share Posted March 11, 2020 12 hours ago, bcruiser said: Do you know when we should receive our FCC documentation? I canceled Saturday morning and other than the email refunding my Cruise Planner purchases, I haven’t received any documentation on my credit. Same here. Cancelled Monday morning, still waiting for FCC email from RCL. Question: When you login the https://www.royalcaribbean.com/account/ site, do you still see the cruise info like "You have 1 upcoming cruise", or the cruise was removed already? I still see it's there. Thanks. Quote Link to comment Share on other sites More sharing options...
bcruiser Posted March 11, 2020 Report Share Posted March 11, 2020 1 hour ago, aberfoylespring said: Same here. Cancelled Monday morning, still waiting for FCC email from RCL. Question: When you login the https://www.royalcaribbean.com/account/ site, do you still see the cruise info like "You have 1 upcoming cruise", or the cruise was removed already? I still see it's there. Thanks. My cruise has been removed from my upcoming. Quote Link to comment Share on other sites More sharing options...
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