soulboy Posted April 27, 2016 Report Share Posted April 27, 2016 I am newbie cruiser and I can't for a second work out how th RC website prices work. I am traveling from the UK on the Harmony Of The Seas. Yesterday the drinks packages were where for instants: The premium package was £39.90 per day per person, today they are advertising 20% off but they have put the prices up. So how is that 20% off???? This is the same with all the packages. Also when you go to book Voom packages again for instants: they are offering 30% off, but when you click on say one device package(£6.99 per day) the total comes to £53.46 which is £4.53 more than it should be. SO where are the savings? David Bennett and J_Keeble 2 Quote Link to comment Share on other sites More sharing options...
Todd Posted April 27, 2016 Report Share Posted April 27, 2016 Well first since you have only provided limited information it will be hard to answer your questions 100%. But I believe what is happening here is packages being shown without the tax and or gratuity. Royal adds 18% to all drink bills. But in any case you do not need to purchase packages until a few days before the cruise or on the ships so ask lots of questions and find out exactly what works best for you. You can also upgrade any package by paying the difference, you cannot down grade. Quote Link to comment Share on other sites More sharing options...
soulboy Posted April 27, 2016 Author Report Share Posted April 27, 2016 Oh sorry wasn't sure how much info you needed and would it make any difference if I bought them now or a few days before? I had actually spoken to RC some weeks earlier as the UK drinks package were more than the US advertised packaged(after conversion) and was told that tax and gratuities were include in the UK packages that was why(generally tax is included here in the uk). Just checking again right now and they are offering the 20% discount on the Premier drinks package at £42.70 and the Ultimate drinks package for £46.90 without a discount, so on that calculation the Premier Package would be more expensive than the Ultimate. I have now spoken to some else in customer service and they are looking into it, they said I am not the only person to call and query the prices. So hopefully something will be sorted out Quote Link to comment Share on other sites More sharing options...
DunkelBierJay Posted April 27, 2016 Report Share Posted April 27, 2016 One possible contributor to the difference in pricing of the drink packages may point to the port of origin. Provisions are sourced primarily there, and it is possible that commodity prices for items in the UK are higher than in the US. Quote Link to comment Share on other sites More sharing options...
J_Keeble Posted April 27, 2016 Report Share Posted April 27, 2016 I have noticed the same this morning. if you could keep us updated soulboy that would be great ! :) Quote Link to comment Share on other sites More sharing options...
soulboy Posted April 27, 2016 Author Report Share Posted April 27, 2016 Actually the UK price are near enough the same as the US prices after the conversion. But that's not what I'm querying. The problem is the price on the website don't make sense. i.e. Yesterday the Premium package was £39.90(tips and tax included) Today the Premium package is £42.70(tips and tax included) but this is with a supposedly 20% discount which if that was the case would make this £51.24 which is £4.64 more expensive than the Ultimate package at £46.60(tips and tax included) Also there is no proof anywhere on the website what the 'original' price was that they are offering 20% off of? So how do you you even know you're getting 20% off??? Quote Link to comment Share on other sites More sharing options...
soulboy Posted April 27, 2016 Author Report Share Posted April 27, 2016 I have noticed the same this morning. if you could keep us updated soulboy that would be great ! :) Glad someone else has noticed Will do, they have said they will get back within a week J_Keeble 1 Quote Link to comment Share on other sites More sharing options...
David Bennett Posted April 27, 2016 Report Share Posted April 27, 2016 Folks I have to say I am most disappointed with RCI this morning. Went to buy my premium beverage package x2 for me and my wife last night with the 20% off and it would not let me add to cart. Took a screen shot and e mailed RCI at the time. Still no response. Looked today and prices have gone up , i.e. No 20% discount. Spoke to RCI customer services and they said here is nothing they can do despite being available on the website last night I now have to pay full price. Arrgh! Not happy. Quote Link to comment Share on other sites More sharing options...
Dempsey Posted April 27, 2016 Report Share Posted April 27, 2016 I noticed this 20% off thing two days ago for my June cruise on Oasis, except I only saw the select package available. Called and was told there was a glitch in the system and to wait a day. Called back next day and was told there was a 20% off promotion for my cruise but there was still a glitch and to wait another day. They assured me the 20% off would still be valid. Today, all the package options show but at about a 4% discount instead of 20%. I think the same thing you're showing probably. I'll be calling today and can let you know what they say. David Bennett and Dempsey 2 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted April 27, 2016 Report Share Posted April 27, 2016 I went to my Jun 26 sailing on Freedom and they are still advertising the 20% off on all beverage packages. I was able to put it into my cart but I don't want to buy it so I didn't try and check out. I have no idea if they would have let me purchase it or not. Guess it depends on the sailing as to whether they are still offering the discount or not. Quote Link to comment Share on other sites More sharing options...
J_Keeble Posted April 27, 2016 Report Share Posted April 27, 2016 it seems to me as though it is a glitch in the system. I hoping that is the case too! Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted April 27, 2016 Report Share Posted April 27, 2016 ...speaking of website glitches, up until today, they didn't even show the Ultimate Drink Package available for sale on my sailing, I noticed when I went there this morning that it is now there. Thank goodness the RCI IT people do not operate the ships. :P Quote Link to comment Share on other sites More sharing options...
soulboy Posted April 27, 2016 Author Report Share Posted April 27, 2016 I wasn't told this was a 'glitch' just that they would look into it. I found this info on the drinks package comparison page. $49 plus gratuity is the regular price I found for the premium package and the price i was quoted when I rang RC. So at that price and conversation comes to £39.73 so how is the new price £42.70 with 20% off. I believe this is classed as false advertising and maybe Trading Standards/Advertising Authority need to be involved Quote Link to comment Share on other sites More sharing options...
Dempsey Posted April 27, 2016 Report Share Posted April 27, 2016 I just got off the phone with RCCL. They didn't mention a system glitch this time but tried to convince me initially that the price of $388.22 for a premium package is the 20% off price. This amounts to $47/day instead of the normal $49/day. I went through the math with them and at 20% off we both got a price of $323.79. She tried to book me at this price but the end price always defaulted to $388.22 somehow. Her resolution department told her the discount price was $388.22 and that was all she could tell me. I asked why they'd advertise a 4% off sale as 20%? No answer and certainly out of her control. She was very nice, just couldn't do anything. It's concerning because if someone went to book on my cruise planner not knowing regular prices they'd book at a hardly discounted rate thinking they saved 20%. I'm just going to keep checking my cruise planner periodically to see if anything changes, but it's definitely strange. Quote Link to comment Share on other sites More sharing options...
Wobble31 Posted April 27, 2016 Report Share Posted April 27, 2016 I have a drinks package included in my cruise so can't comment on that but I had have lots of conversations with RC regarding the Internet packages. As you rightly say when you multiply any of the packages by 7 they all come out higher than they should. Nobody has been able to explain to me why, it's just a case of shrugging their shoulders and saying that is the price take it leave it, I wrote to the CEO and complained and ended up paying for a package but got a $50 credit to my onboard account to make up for the overcharge. It is a proper shambles and to be honest has put me off RC. soulboy 1 Quote Link to comment Share on other sites More sharing options...
soulboy Posted April 28, 2016 Author Report Share Posted April 28, 2016 ***UPDATE*** My premium packages has gone down £38.82 all in now, it's not 20% off but at least it gone down to close to what it was before, and the Zoom has about 16 different package options but the total price seems to be right now Quote Link to comment Share on other sites More sharing options...
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