Zeashore Posted February 19, 2020 Report Share Posted February 19, 2020 Looking for some advice. Husband and I just finished a nice cruise on the Explorer (February 7-16, 2020). On the morning of disembarkation, I found our charge sheet that had a $100 charge on it for two deck towels that WERE returned. They were checked out on my husbands sea pass card, but returned with my sea pass card. I immediately went to guest service and explained the situation. The clerk checked something on his computer and said, 'No problem, the charge would be taken off.' I thanked him and asked for a receipt. He said I didn't need one as he stapled a receipt to our room charge sheet and kept it. The charge was made on the last day of our cruise (February 16,2020) The towels were not used on the 16th (obviously - the day of disembarkation). It has been 48 hours and the charge has not been removed, nor a credit added to my cc account. I appreciate any feedback. Thanks. Quote Link to comment Share on other sites More sharing options...
Matt Posted February 19, 2020 Report Share Posted February 19, 2020 12 hours ago, Zeashore said: It has been 48 hours and the charge has not been removed, nor a credit added to my cc account. If it were me, I'd give it 5 business days (so basically a calendar week). If it's still there, call RC. Quote Link to comment Share on other sites More sharing options...
Zeashore Posted February 19, 2020 Author Report Share Posted February 19, 2020 3 minutes ago, Matt said: If it were me, I'd give it 5 business days (so basically a calendar week). If it's still there, call RC. Thanks Matt, I appreciate it. Quote Link to comment Share on other sites More sharing options...
JG1209 Posted February 19, 2020 Report Share Posted February 19, 2020 19 minutes ago, Matt said: If it were me, I'd give it 5 business days (so basically a calendar week). If it's still there, call RC. I agree with Matt. Anytime I have gotten a refund- no matter what the reason, they have always said 5-7 business days. Quote Link to comment Share on other sites More sharing options...
HeWhoWaits Posted February 19, 2020 Report Share Posted February 19, 2020 14 hours ago, Zeashore said: I thanked him and asked for a receipt. He said I didn't need one as he stapled a receipt to our room charge sheet and kept it. It has been 48 hours and the charge has not been removed, nor a credit added to my cc account. This is why it's good to have a receipt in hand. You were told YOU didn't need a receipt but there is one associated with the account. Should have insisted on a copy. Quote Link to comment Share on other sites More sharing options...
Zeashore Posted February 19, 2020 Author Report Share Posted February 19, 2020 Thanks all. I do see on my cc account that it is holding in pend status while other charges have processed. Crossing my fingers and mad at myself for not getting the receipt. That is my normal MO... Quote Link to comment Share on other sites More sharing options...
Zeashore Posted February 21, 2020 Author Report Share Posted February 21, 2020 Charges were removed today! Six days to resolve. Thanks for calming me down fellow cruisers Baked Alaska, WAAAYTOOO, Guy Gadwa and 4 others 4 2 1 Quote Link to comment Share on other sites More sharing options...
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