teddy Posted January 20, 2020 Report Share Posted January 20, 2020 We are super impressed with the very fast refund on a cancelled excursion today. We are in Labadee and our 1pm snorkeling excursion was cancelled due to rough water conditions. We walked back to the ship and by the time we got there, the refund was showing in our folio. I figured a good story would offset the few complaints we see here as well as reassure people who are concerned about their excursions being cancelled. ChessE4, KristiZ, Neesa and 8 others 11 Quote Link to comment Share on other sites More sharing options...
MO & LO on the go! Posted January 20, 2020 Report Share Posted January 20, 2020 We have even experienced it where we got our money back on our account before we were even notified. We had to go ask the desk why we got our money back and that was when we found out about the cancelation. It was when the ferry boats were exploding in Cozumel and RCCL cancelled all excursions that used the ferry. We had to scramble to book a new one on the island instead which ended up being a lot of fun teddy 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 20, 2020 Report Share Posted January 20, 2020 Thanks for providing a “good news” story. Usually we only hear about the hiccups. PRebecca and teddy 2 Quote Link to comment Share on other sites More sharing options...
Fairlynew Posted January 20, 2020 Report Share Posted January 20, 2020 Always happy to see positives! Hope your cruise is going well and you are having a great time teddy 1 Quote Link to comment Share on other sites More sharing options...
MicDay Posted January 21, 2020 Report Share Posted January 21, 2020 Same happen to us, they are very quick to refund a cancelled excursion. We were on CoCo Cay and due to weather our parasailing was cancelled teddy 1 Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted January 21, 2020 Report Share Posted January 21, 2020 I experienced the same when my helium balloon excursion on Coco Cay was cancelled due to wind. The money was refunded to my Sea Pass card by noon. teddy 1 Quote Link to comment Share on other sites More sharing options...
Randall Posted January 30, 2020 Report Share Posted January 30, 2020 Another good news story. Cruised last August on Enchantment of the Seas out of Galveston. Our first stop was going to be Costa Maya where we had a beach excursion planned. When we got in the room we were welcomed by a RCCL notice warning us about the large amount of seaweed the beaches there were experiencing at that time. We were disappointed and decided we really didn't want to fight seaweed while we were on the beach so we sent to the Excursions desk and inquired about a refund. Immediately, the staff issued a credit to our account with no questions asked. Incredibly impressed with the customer service and just another reason we stick with Royal Caribbean! WAAAYTOOO, PRebecca, Baked Alaska and 1 other 3 1 Quote Link to comment Share on other sites More sharing options...
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