OzzyRookie Posted December 6, 2019 Report Share Posted December 6, 2019 Currently having extreme difficulty getting any replies via email and no help over the phone in regards to a drink package exclusion for my partner . Has anyone got any helpful information on how to " shake the tree " . We have sent 2 emails as they requested and followed up by phone after their 72hr reponse promise . Any hints for a frustrated Aussie would be appreciated. Quote Link to comment Share on other sites More sharing options...
F1guynz Posted December 6, 2019 Report Share Posted December 6, 2019 2 hours ago, OzzyRookie said: Any hints for a frustrated Aussie would be appreciated. Hi, try emailing [email protected]. They answer emails in the order received so will respond within 24-48 hours (business days) Let me know how you get on. Quote Link to comment Share on other sites More sharing options...
F1guynz Posted December 6, 2019 Report Share Posted December 6, 2019 Also I find private messaging them through Facebook gets quite a quick response and they can also point you in the right direction. Quote Link to comment Share on other sites More sharing options...
OzzyRookie Posted December 7, 2019 Author Report Share Posted December 7, 2019 Thanks for the information , unfortunately that is the email address we are having no luck with . We are giving it one more attempt. . Facebook is not an option as we do not use it , probably some of the few who don't. Quote Link to comment Share on other sites More sharing options...
F1guynz Posted December 7, 2019 Report Share Posted December 7, 2019 @OzzyRookie if that doesn’t work try guestengagementau@rccl.com. This is the escalations department. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
OzzyRookie Posted December 8, 2019 Author Report Share Posted December 8, 2019 Thank you so much for the information. Update just in , we have received email today from RCCL admin apologizing for the delay due to massive increase in requests for drinks package exemptions . They have apparently noted request on our reservation and now we are back to the 1800 phone fun . Hold onto your hats everyone, we are now trying to get the 1 package at the discounted rate which luckily is still visible in our cart . Will update as soon as we know , good or bad . KWofPerth, F1guynz and Big Tule 3 Quote Link to comment Share on other sites More sharing options...
Balsam Posted December 8, 2019 Report Share Posted December 8, 2019 I've called RCI Australia a few times, with different responses. One that comes to mind was... I had the brilliant idea that I could pay up $2000 AUD in OBC. I could then use this to purchase the beverage package for myself and my partner. If the price of the beverage package then went down, I could cancel, have the OBC instantly refunded, and then purchase at the lower price. The savings would then remain as OBC, which I could use for other purchases, or have refunded at the end of the cruise. Saves having to wait up to two weeks for the credit card refund. The first time I called, I was told that would work, however I would need to call RCI if I wanted to use my pre-paid OBC for cruise planner purchases, as it would not show in the online cruise planner. No problem with that concept from my end. Discussed it with my partner, and we both decided it was the way to go. Rang back the next day to execute the plan, only to be told that purchased OBC could only be used after boarding. Explained what the previous consultant had told me, but no dice. So glad I double checked, or I would have made a big blunder and tied up $2K for nearly a year. Main point... do more online research and don't trust what RCI tell you on the phone. OzzyRookie and KWofPerth 2 Quote Link to comment Share on other sites More sharing options...
OzzyRookie Posted December 9, 2019 Author Report Share Posted December 9, 2019 Funnily enough that is what we are doing . We have also been told that OBC can be used to purchase drinks package online . Hold on to your hats for next episode . Quote Link to comment Share on other sites More sharing options...
Balsam Posted December 9, 2019 Report Share Posted December 9, 2019 51 minutes ago, OzzyRookie said: Funnily enough that is what we are doing . We have also been told that OBC can be used to purchase drinks package online . Hold on to your hats for next episode . I look forward to your next update, and I hope it works so I can do it next time. Quote Link to comment Share on other sites More sharing options...
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