ChrisK2793 Posted November 18, 2019 Report Share Posted November 18, 2019 So according to the Royal webpage referenced below, Izumi Hibachi IS included in the Unlimited Dining Plan ..... HOWEVER ..... (see my next post in this thread) ..... https://www.royalcaribbean.com/faq/questions/what-restaurants-are-included-in-the-unlimited-dining-package Quote Link to comment Share on other sites More sharing options...
ChrisK2793 Posted November 18, 2019 Author Report Share Posted November 18, 2019 HOWEVER, I just received an email from the Suite Concierge on Oasis for my cruise this coming Sunday, saying that I will have to pay EXTRA to eat at Izumi Hibachi because according to them, Hibachi is NOT included in the UDP ..... see below ..... Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted November 18, 2019 Report Share Posted November 18, 2019 Quote Link to comment Share on other sites More sharing options...
twangster Posted November 18, 2019 Report Share Posted November 18, 2019 Did you forward them the screen capture from the website? Not sure it will do any good but probably good for them to know where us guests are getting our expectations from. Baked Alaska and Hoski 2 Quote Link to comment Share on other sites More sharing options...
ChrisK2793 Posted November 18, 2019 Author Report Share Posted November 18, 2019 6 minutes ago, twangster said: Did you forward them the screen capture from the website? Not sure it will do any good but probably good for them to know where us guests are getting our expectations from. No, I figured it would be better to show them it in person on Sunday after we board. twangster 1 Quote Link to comment Share on other sites More sharing options...
Atlantix2000 Posted November 18, 2019 Report Share Posted November 18, 2019 Why not both? I think I would be asking for someone high up (Hotel Director?) to come explain the discrepancy in person. For full amusement, ask them for a conference call with Mr Bailey on speaker phone! That'll get someone's attention! Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted November 18, 2019 Report Share Posted November 18, 2019 2 hours ago, ChrisK2793 said: No, I figured it would be better to show them it in person on Sunday after we board. Please report back and tell us how it worked out! Hoski 1 Quote Link to comment Share on other sites More sharing options...
ChrisK2793 Posted November 18, 2019 Author Report Share Posted November 18, 2019 19 minutes ago, Baked Alaska said: Please report back and tell us how it worked out! I will. Quote Link to comment Share on other sites More sharing options...
AGSLC5 Posted November 18, 2019 Report Share Posted November 18, 2019 30 minutes ago, ChrisK2793 said: I will. if I were you I would send Royal Caribbean facebook team a message and let them know what the email from your concierge says.. They will write you back saying the concierge is wrong and that way you have something in writing from Royal Caribbean corporate so you can make your case.. They always back down when people bring in printed documentation.. Its crazy we have to fight for these things but that's the way it is.. ChrisK2793, Hoski and WAAAYTOOO 3 Quote Link to comment Share on other sites More sharing options...
ChrisK2793 Posted November 18, 2019 Author Report Share Posted November 18, 2019 42 minutes ago, AGSLC5 said: if I were you I would send Royal Caribbean facebook team a message and let them know what the email from your concierge says.. They will write you back saying the concierge is wrong and that way you have something in writing from Royal Caribbean corporate so you can make your case.. They always back down when people bring in printed documentation.. Its crazy we have to fight for these things but that's the way it is.. Thanks ...... I actually just sent them a private message thru their Twitter account asking about it ..... Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
AGSLC5 Posted November 18, 2019 Report Share Posted November 18, 2019 Just now, ChrisK2793 said: Thanks ...... I actually just sent them a private message thru their Twitter account asking about it ..... good idea.. Twitter and facebook messaging seems to be what works. Its quite annoying that we have to fight for what is supposed to be included.. I had this issue on Navigator back in June with playmakers.. I had printed documentation and it got sorted out. Hopefully it will work out for you.. I also have the UDP for our Oasis sailing.. (I'm on with you) im hoping Portside will get $35 worth of food as some people have been reporting it is only getting $20.. ChrisK2793 1 Quote Link to comment Share on other sites More sharing options...
ChrisK2793 Posted November 18, 2019 Author Report Share Posted November 18, 2019 They already replied back and said that Izumi Hibachi IS included with the UDP ..... see below: Hoski 1 Quote Link to comment Share on other sites More sharing options...
ChrisK2793 Posted November 18, 2019 Author Report Share Posted November 18, 2019 Then this ...... Quote Link to comment Share on other sites More sharing options...
ChrisK2793 Posted November 18, 2019 Author Report Share Posted November 18, 2019 And the last one ....... KristiZ and IRMO12HD 1 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted November 19, 2019 Report Share Posted November 19, 2019 Excellent work ! ChrisK2793 1 Quote Link to comment Share on other sites More sharing options...
AGSLC5 Posted November 19, 2019 Report Share Posted November 19, 2019 Yes.. Now Make sure you print this whole message and take it with you! I know its crazy to have to do so but there seems to be such a struggle between corporate and what is done on the ships.. I have heard it has been a fight based on what the Hotel Director of each ship wants.. To me that's CRAZY!! The hotel directors should Have to do what Corporate tells them to do.. ChrisK2793, Baked Alaska and Hoski 1 1 1 Quote Link to comment Share on other sites More sharing options...
ChrisK2793 Posted November 23, 2019 Author Report Share Posted November 23, 2019 So I asked again on Twitter just to be sure, since the suite concierge again told me Izumi Hibachi is NOT included in the UDP. I got a totally different answer this time ..... Quote Link to comment Share on other sites More sharing options...
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