JRH1234 Posted November 11, 2019 Report Share Posted November 11, 2019 Wondering if anyone else has had their Thrill Waterpark cabana reservation cancelled? We booked a March 2020 cruise for our family of four several months ago and also booked a Thrill waterpark Cabana. Hoped it would give the family a nice home base and mom and dad a place to relax while the kids (ages 11 and 12) enjoyed the water slides and wave pool. I just received an email from Royal Caribbean that they were canceling my reservation? At the time I booked the cabana waterpark passes were $52, now the price has increased. We are disappointed at the loss of the space too. Anyone else had their cabana reservation cancelled?? Is this normal for RC? It is our first time cruising on RC, hoping this isn't a sign of what their customer service is. Quote Link to comment Share on other sites More sharing options...
klemire626 Posted November 11, 2019 Report Share Posted November 11, 2019 My cruise is March 2020 as well but I haven't received anything telling me my reservation was cancelled Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted November 11, 2019 Report Share Posted November 11, 2019 9 hours ago, JRH1234 said: Wondering if anyone else has had their Thrill Waterpark cabana reservation cancelled? We booked a March 2020 cruise for our family of four several months ago and also booked a Thrill waterpark Cabana. Hoped it would give the family a nice home base and mom and dad a place to relax while the kids (ages 11 and 12) enjoyed the water slides and wave pool. I just received an email from Royal Caribbean that they were canceling my reservation? At the time I booked the cabana waterpark passes were $52, now the price has increased. We are disappointed at the loss of the space too. Anyone else had their cabana reservation cancelled?? Is this normal for RC? It is our first time cruising on RC, hoping this isn't a sign of what their customer service is. Have you attempted to contact them and ask why? It could be a glitch. Quote Link to comment Share on other sites More sharing options...
Momof4crazytocruise Posted November 12, 2019 Report Share Posted November 12, 2019 Call and ask what the deal is. And keep your purchase confirmation email. If they can't explain it, tell them they need to rebook and match the price you already paid for it. Don't take no for an answer. GrandmaAirplane 1 Quote Link to comment Share on other sites More sharing options...
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