Peter2 Posted October 29, 2019 Report Share Posted October 29, 2019 Why do we keep getting this error? S0nny 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted October 29, 2019 Report Share Posted October 29, 2019 I've never gotten this error before. If you try again later and get the same error, I would call. 800-526-9723 Quote Link to comment Share on other sites More sharing options...
MelKaps Posted October 29, 2019 Report Share Posted October 29, 2019 In the past, I know for the cruise planner my booking sometimes was locked because I didn't log out properly. I waited about 10-15 minutes and then it would unlock. WAAAYTOOO and coneyraven 1 1 Quote Link to comment Share on other sites More sharing options...
S0nny Posted October 29, 2019 Report Share Posted October 29, 2019 Mine was not working as well. I was going to book an excursion through them. I called (866) 562-7625 and was able to book through the phone. Interestingly, the agent indicated that I needed to log out of my account prior to him being able to access it (and there was a disclaimer provided that if I try to login, it may mess up the process). I noticed that when I attempted to login after the call, my account and the cruise planner worked just fine. This leads me to believe that having multiple windows open may have meant I had one window that was still logged in. I would try logging out of your account (if you can), close all windows on your browser, if it still doesn’t work, restart the device. If still nothing, call the number, explain the situation. Maybe whatever gremlin lurking in my system happened to you as well. This happens to me actually a lot... and I will be following my own advice from here forward now that I know what may be the issue. GOOD LUCK!! ANGELA ROMAN and ChessE4 2 Quote Link to comment Share on other sites More sharing options...
Matt Posted October 29, 2019 Report Share Posted October 29, 2019 Give it 15 minutes and try again. If that doesn't work, try a different web browser. If none of those work, the issue is very likely on Royal Caribbean's side and you need to give it some more time. ANGELA ROMAN, Peter2 and Neesa 2 1 Quote Link to comment Share on other sites More sharing options...
Destindreamn Posted October 29, 2019 Report Share Posted October 29, 2019 1 hour ago, MelKaps said: In the past, I know for the cruise planner my booking sometimes was locked because I didn't log out properly. I waited about 10-15 minutes and then it would unlock. Same experience here. Quote Link to comment Share on other sites More sharing options...
Momof4crazytocruise Posted October 29, 2019 Report Share Posted October 29, 2019 So when I had this happen, it was because my husband was logged into our reservation in the cruise planner, and hadn't logged out. We were both trying to look at stuff and coordinate dinner reservations - we were on separate reservations that were tied together - and it didn't like us both trying to make changes. Once he logged out, I could log in, and vice versa. Hoski 1 Quote Link to comment Share on other sites More sharing options...
MikeSD Posted October 29, 2019 Report Share Posted October 29, 2019 This happens to me all the time on safari. I've tried logging off and waiting, but no luck. I have not tried using a different browser yet. I typically call the Crown & Anchor Society 800-526-9723 and they unlock it for me. Surprisingly getting in touch with them is super fast. Quote Link to comment Share on other sites More sharing options...
raahc Posted October 29, 2019 Report Share Posted October 29, 2019 This happened to me too! First time I could access the entertainment ... got so excited. I refreshed the screen, and I got locked out. I cleared history, cookies, tried different browsers, then called RCI. They said I needed to log out completely. As @Matt mentioned, I was also told to try after 15 minutes. Quote Link to comment Share on other sites More sharing options...
ChessE4 Posted October 29, 2019 Report Share Posted October 29, 2019 4 hours ago, S0nny said: Mine was not working as well. I was going to book an excursion through them. I called (866) 562-7625 and was able to book through the phone. Interestingly, the agent indicated that I needed to log out of my account prior to him being able to access it (and there was a disclaimer provided that if I try to login, it may mess up the process). I noticed that when I attempted to login after the call, my account and the cruise planner worked just fine. This leads me to believe that having multiple windows open may have meant I had one window that was still logged in. I would try logging out of your account (if you can), close all windows on your browser, if it still doesn’t work, restart the device. If still nothing, call the number, explain the situation. Maybe whatever gremlin lurking in my system happened to you as well. This happens to me actually a lot... and I will be following my own advice from here forward now that I know what may be the issue. GOOD LUCK!! I had the same problem early on, nice explanation. Quote Link to comment Share on other sites More sharing options...
Big Tule Posted October 30, 2019 Report Share Posted October 30, 2019 This happened to me and I tried everything, new browser cleared cookies ,rang (USA and Australia) sent emails in the end I decided one last trick to change my password worked after 24 hrs...Its frustrating but I think that all the comments before are correct somewhere sometime I forgot to close a window or log off properly and it glitched.Good luck I hope it resolves for you Quote Link to comment Share on other sites More sharing options...
Jedi Jason Posted November 3, 2019 Report Share Posted November 3, 2019 normally it is because you are logged into the reservation on another device or browser Quote Link to comment Share on other sites More sharing options...
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