JennyJenny Posted October 23, 2019 Report Share Posted October 23, 2019 My cruise is booked for NEXT APRIL 2020. I just was checking my cruise planner which has it at 184 days left (nice, thanks for the count down) and when I clicked on the button to plan my cruise and tried to look at the shore excursions while I sip coffee, it took me to the next page with giant letters saying, Important Update: Due to your cruise vacation departing within the next 2 days, you can no longer purchase / reserve / modify / cancel products online. Please feel free to browse and view your schedule. You will be able to make additional reservations / changes once onboard. Um. WTF? I am fairly sure I am not cruising until next April (2020)... please tell me this is a glitch and should get sorted out? Even at the top of the excursion page it says, "Your 7 NIGHT Bermuda Cruise - Sailing On Grandeur Of The Seas - From 24 Apr 2020 - 01 May 2020" Neesa 1 Quote Link to comment Share on other sites More sharing options...
monctonguy Posted October 23, 2019 Report Share Posted October 23, 2019 If you know anything labour Royal and their IT.......this is the norm. I am sure you will receive a few more glitches along the way with their stuff. SteveinSC and S0nny 1 1 Quote Link to comment Share on other sites More sharing options...
PRebecca Posted October 23, 2019 Report Share Posted October 23, 2019 I got this the other day but it corrected itself when I closed and reopened the app. Quote Link to comment Share on other sites More sharing options...
JennyJenny Posted October 23, 2019 Author Report Share Posted October 23, 2019 25 minutes ago, monctonguy said: If you know anything labour Royal and their IT.......this is the norm. I am sure you will receive a few more glitches along the way with their stuff. Thank you. I needed that reassurance right now. Quote Link to comment Share on other sites More sharing options...
JennyJenny Posted October 23, 2019 Author Report Share Posted October 23, 2019 17 minutes ago, PRebecca said: I got this the other day but it corrected itself when I closed and reopened the app. Thank you. I tried that and it's still there so I'll just take a deep breath and not worry. Much. PRebecca 1 Quote Link to comment Share on other sites More sharing options...
Bean79 Posted October 23, 2019 Report Share Posted October 23, 2019 Same thing happened to me the other day, normal operation with Royal IT. JennyJenny 1 Quote Link to comment Share on other sites More sharing options...
Allen2 Posted October 23, 2019 Report Share Posted October 23, 2019 This is another time when removing anxiety is worth a little effort: just call Royal's customer service and get it fixed - and ask for a confirmation e-mail. JennyJenny 1 Quote Link to comment Share on other sites More sharing options...
sk8erguy1978 Posted October 23, 2019 Report Share Posted October 23, 2019 I would have showed up at the port ... You said two days! :). S0nny, Baked Alaska, JennyJenny and 1 other 1 3 Quote Link to comment Share on other sites More sharing options...
Hagar Posted October 23, 2019 Report Share Posted October 23, 2019 RCI= Really Consistent Inconsistencies I VillainsGin, JennyJenny, Matt and 2 others 2 3 Quote Link to comment Share on other sites More sharing options...
Fuzzywuzzy Posted October 23, 2019 Report Share Posted October 23, 2019 I recall a similar post from someone else who got the same message once. IT at it's finest. JennyJenny 1 Quote Link to comment Share on other sites More sharing options...
AwwChuckIt Posted October 23, 2019 Report Share Posted October 23, 2019 If I had a dollar for every time I've been locked out of my account on the Cruise Planner and had to call in to have them unlock it, I could afford a Specialty Drink Package. S0nny, Cub, Fuzzywuzzy and 1 other 4 Quote Link to comment Share on other sites More sharing options...
JennyJenny Posted October 24, 2019 Author Report Share Posted October 24, 2019 Thank you to everyone for soothing my concern. It took a few hours but it was back to "normal" tonight. Whew. KristiZ 1 Quote Link to comment Share on other sites More sharing options...
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