Allen2 Posted October 17, 2019 Report Share Posted October 17, 2019 Onboard Adventure from Quebec to Ft Lauderdale. Ship skipped a port due to weather. Management will. Or refund port charges from missed port, citing agreement signed. Other cruise lines we have traveled have refunded port charges in same si Quote Link to comment Share on other sites More sharing options...
Allen2 Posted October 17, 2019 Author Report Share Posted October 17, 2019 Sorry about mess above. Ship’s WiFi dropped us. Management will not refund port charges for missed port, citing signed agreement. Other cruise lines we sailed on have been willing to do refund. Any experiences or suggestions? This money will go straight to RCL’s profit and should be returned! Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted October 17, 2019 Report Share Posted October 17, 2019 Which port was skipped? Quote Link to comment Share on other sites More sharing options...
twangster Posted October 17, 2019 Report Share Posted October 17, 2019 Same occurred last year on the Adventure snowbird migration. Skipped Sydney due to weather. No refund of port fees was offered. Quote Link to comment Share on other sites More sharing options...
Allen2 Posted October 17, 2019 Author Report Share Posted October 17, 2019 Adventure skipped Halifax Quote Link to comment Share on other sites More sharing options...
Flacruiser99 Posted October 17, 2019 Report Share Posted October 17, 2019 Maybe because you stopped at other Canada ports. You really think RCI is trying to cheat you? Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted October 17, 2019 Report Share Posted October 17, 2019 Is it possible that due to the last minute change, RCL won't be refunded the port charges by the port, so they are unable to refund passengers? Quote Link to comment Share on other sites More sharing options...
monctonguy Posted October 17, 2019 Report Share Posted October 17, 2019 Sorry to hear that. No idea what the official stance is,(someone here does I am sure) but usually when ports are missed, credit back in the form of OBC..or at least that's my experience when it happened a couple different times. Weather is nasty in Halifax today.....high winds and rain....sorry you had to miss it...hope its not too rough out on the waters! Quote Link to comment Share on other sites More sharing options...
packercruising Posted October 17, 2019 Report Share Posted October 17, 2019 We are on this cruise. We had to bypass Halifax. It happens sometimes. No big deal. We found that day was very relaxing as this id a port intensive cruise. Quote Link to comment Share on other sites More sharing options...
jticarruthers Posted October 17, 2019 Report Share Posted October 17, 2019 It probably depends on what the port agreement is, my understanding is that if a fee/tax is refunded from the port then they are required to pass it back to the customer since it was never RCI's money to start with but that if their agreement does not get the refund back from the port then they have nothing to refund. Over the year's i have had several refunds of a dollar or two for the fee having changed between my booking time and the actual cruise and this was the reason given. Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
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