princevaliantus Posted September 20, 2019 Report Share Posted September 20, 2019 Royal Caribbean has decided to discontinue their Dine Drink Discover program that was available on Oasis class cruise ships. Due to feedback from booked guests after the announcement, Royal Caribbean has made a change. Guests who were already booked in a neighborhood balcony stateroom will be able to keep the original package if they choose. The cruise line sent out the following email to travel agents a few minutes ago letting them know about this change: “This week we announced our decision to discontinue the DINE • DRINK • DISCOVER program, a collection of perks exclusive to Boardwalk Balcony and Central Park Balcony staterooms on Oasis Class ships. Along with this, we included the compensation we are offering to those impacted guests. Based on the recent sentiments and valuable feedback shared on this topic, we recognize we didn’t get this one quite right. While some guests were pleased with the choice to convert the DINE • DRINK • DISCOVER amenities into an Onboard Credit to use at their discretion, others saw value in the tangible amenities included at the time of purchase. It is for this reason that we are now enabling impacted guests to choose the best option for their vacation experience. Choices include: $50 per stateroom Onboard Credit Original DINE • DRINK • DISCOVER amenities determined by the category booked This is eligible only to those guests booked before September 18th, 2019 on sailings departing on-or-after January 1st, 2020. Both you and your impacted clients will receive an email with an enclosed questionnaire allowing your client to select their compensation preference. We ask that you please encourage your clients to submit their preference by October 4th, 2019. As always, nothing is of more value to us than our partnership with our travel partners and our guests’ experiences. We greatly appreciate you every step of the way! Big Tule, Hoski, JLMoran and 2 others 4 1 Quote Link to comment Share on other sites More sharing options...
JLMoran Posted September 20, 2019 Report Share Posted September 20, 2019 Once again, pressure in the court of public opinion turned this around to a much better outcome, and honestly I think this new approach of offering a choice is how they should have done it from the get-go. Fuzzywuzzy, USCG Teacher, Hoski and 3 others 6 Quote Link to comment Share on other sites More sharing options...
PG Cruiser Posted September 20, 2019 Report Share Posted September 20, 2019 25 minutes ago, JLMoran said: Once again, pressure in the court of public opinion turned this around to a much better outcome, and honestly I think this new approach of offering a choice is how they should have done it from the get-go. It was their original plan, but the intern only typed in the information about the $50 OBC. PRebecca, JLMoran, princevaliantus and 6 others 9 Quote Link to comment Share on other sites More sharing options...
Lilcruiser Posted September 20, 2019 Report Share Posted September 20, 2019 They could have just made the overall change effective for cruises starting in May 2021 since those itineraries aren't even available to book yet and avoided this whole debacle. I am assuming I will have an email tonight or tomorrow showing that they are giving me an option for my BW balcony on Symphony in April 2021. Quote Link to comment Share on other sites More sharing options...
Zambia-Zaire Posted September 20, 2019 Report Share Posted September 20, 2019 1 hour ago, JLMoran said: I think this new approach of offering a choice is how they should have done it from the get-go. I completely disagree....it should have NEVER come to this. Royal should have simply honored the booking for those booked before the announcement & discontinued the perk from that point on, from further booking. WAAAYTOOO, GlowTheWeird, Big Tule and 1 other 4 Quote Link to comment Share on other sites More sharing options...
mattymay Posted September 21, 2019 Report Share Posted September 21, 2019 Maybe they should stop advertising it on their website. It is still available to book. Quote Link to comment Share on other sites More sharing options...
bretts173 Posted September 21, 2019 Report Share Posted September 21, 2019 23 minutes ago, mattymay said: Maybe they should stop advertising it on their website. It is still available to book. And Voyager still has Johhny Rockets apparently. Even though I have seen the pictures of it ripped out in the current amputation Quote Link to comment Share on other sites More sharing options...
DublinFC Posted September 21, 2019 Report Share Posted September 21, 2019 20 hours ago, JLMoran said: Once again, pressure in the court of public opinion turned this around to a much better outcome, and honestly I think this new approach of offering a choice is how they should have done it from the get-go. I am glad they are now offering a choice to those who were booked before the changed started. I 100% agree this is how it should have been handled to start with. Sweety 1 Quote Link to comment Share on other sites More sharing options...
MC87SS Posted October 1, 2019 Report Share Posted October 1, 2019 Has anyone got the email to select what we want yet? Quote Link to comment Share on other sites More sharing options...
Mike P Posted October 1, 2019 Report Share Posted October 1, 2019 1 hour ago, MC87SS said: Has anyone got the email to select what we want yet? I received the email last week. CruisingKitty 1 Quote Link to comment Share on other sites More sharing options...
Veronica Posted January 29, 2020 Report Share Posted January 29, 2020 I have not received an email, what do I do? Quote Link to comment Share on other sites More sharing options...
JohnK6404 Posted January 29, 2020 Report Share Posted January 29, 2020 1 hour ago, Veronica said: I have not received an email, what do I do? Hi Veronica! Assuming you booked your cruise before the policy change, I would contact your travel agent (if applicable) or call Royal. We too never got the e-mail last year, but the travel agency did and contacted Royal for us... we elected to keep the Central Park balcony perks for our cruise next year on Symphony. The letter did state that if you did not respond by the deadline that it would default to a $50 OBC. Quote Link to comment Share on other sites More sharing options...
Ditchdoc Posted January 29, 2020 Report Share Posted January 29, 2020 We sailed Harmony over New Years with a Central Park balcony and were never offered this perk. Quote Link to comment Share on other sites More sharing options...
Matt Posted January 29, 2020 Report Share Posted January 29, 2020 3 hours ago, Ditchdoc said: We sailed Harmony over New Years with a Central Park balcony and were never offered this perk. They made the announcement in September. Depending on when you booked, that may have contributed: https://www.royalcaribbeanblog.com/2019/09/21/royal-caribbean-extends-oasis-class-neighborhood-balcony-compensation-offer Quote Link to comment Share on other sites More sharing options...
Toni Posted February 2, 2020 Report Share Posted February 2, 2020 I booked in october 2019 for march 2020. So apparently I get nothing. AND they had the gall tot tell me that I could not possibly have seen or booked with boardwalk balcony perks after sep 18 as it was off their website!. Well it was on their website and I could not of even think to make that up!. I cannot be the only person that saw this! After an hour of arguing. They gave me a 50 on board credit. Wow! Rc has definitely left a bad taste in my mouth. I have cruised with 3 other lines and was so excited to try this cruise and I am already disappointed with service! Quote Link to comment Share on other sites More sharing options...
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