12thman Posted September 15, 2019 Report Share Posted September 15, 2019 So I'm on the Allure finally, waiting for our suite to be ready. My question is embarkation day at the terminal always disorganized? We arrived and saw the suite guest entrance proceed through check in, security and then another line. That was confusing sign said "expedited" but there was another open area and several empty lines. We went there and made our way to have pictures taken. Then headed upstairs and the chaos ensued, first employee looked at my set sail pass and said go over to general boarding. While we headed over to general boarding another employee asked to see my pass and I mentioned I'm in a suite Sky class. Then we were told to go back the other way. Another employee looked at my pass after we got to the Star and Pinnacle area and said wait there. Finally another employee asked if we are Star or Sky? Said Sky then told to go to the Sky section. The chaos continued when they announced boarding would begin and employees started ushering people from every class, Key and B2B to a side entrance and after a couple minutes they came pouring back out and ushered back to their respective areas. They again announced that they would appreciate everyone's cooperation in sitting down. We were just told to stand up and board? Finally they got it straight I guess. B2B went first followed by Star, Sky, Sea and Key. The thing that I'm amazed at is how little people knew where people were supposed to go!? They do this how times a week how many weeks a year? As I boarded the ship no one asked where are we going? Offering directions. It was literally a free for all. We got on an elevator that doesn't go to our deck so we got off. Wandered around and asked an employee walking by where's our elevator he said the other end of the ship. I'm so glad this blog exists because I knew we were going to the wrong area to wait in the terminal and that there's another set of elevators once on board. All the videos and information everyone has given has been a tremendous help. Thank you everyone for your kind input!! Lunch Time!! Baked Alaska and SteveinSC 2 Quote Link to comment Share on other sites More sharing options...
FManke Posted September 15, 2019 Report Share Posted September 15, 2019 4 minutes ago, 12thman said: 'So I'm on the Allure finally, waiting for our suite to be ready. My question is embarkation day at the terminal always disorganized? We arrived and saw the suite guest entrance proceed through check in, security and then another line. That was confusing sign said "expedited" but there was another open area and several empty lines. We went there and made our way to have pictures taken. Then headed upstairs and the chaos ensued, first employee looked at my set sail pass and said go over to general boarding. While we headed over to general boarding another employee asked to see my pass and I mentioned I'm in a suite Sky class. Then we were told to go back the other way. Another employee looked at my pass after we got to the Star and Pinnacle area and said wait there. Finally another employee asked if we are Star or Sky? Said Sky then told to go to the Sky section. The chaos continued when they announced boarding would begin and employees started ushering people from every class, Key and B2B to a side entrance and after a couple minutes they came pouring back out and ushered back to their respective areas. They again announced that they would appreciate everyone's cooperation in sitting down. We were just told to stand up and board? Finally they got it straight I guess. B2B went first followed by Star, Sky, Sea and Key. The thing that I'm amazed at is how little people knew where people were supposed to go!? They do this how times a week how many weeks a year? As I boarded the ship no one asked where are we going? Offering directions. It was literally a free for all. We got on an elevator that doesn't go to our deck so we got off. Wandered around and asked an employee walking by where's our elevator he said the other end of the ship. I'm so glad this blog exists because I knew we were going to the wrong area to wait in the terminal and that there's another set of elevators once on board. All the videos and information everyone has given has been a tremendous help. Thank you everyone for your kind input!! Lunch Time!! Hmmm? That is definitely not what we have experienced in the past, although we didn't have to deal with Star and Sky class along with The Key. You're right though, they do this enough to have their "stuff" together. I hope this is the worst part of your cruise. Happy Cruising! Quote Link to comment Share on other sites More sharing options...
12thman Posted September 15, 2019 Author Report Share Posted September 15, 2019 Thanks!! Quote Link to comment Share on other sites More sharing options...
markm Posted September 15, 2019 Report Share Posted September 15, 2019 Defiantly not good and also not what Ive experienced. Have a great cruise,.The game starts in 45 min, are you able to watch it aboard ship? Quote Link to comment Share on other sites More sharing options...
12thman Posted September 15, 2019 Author Report Share Posted September 15, 2019 Don't know if I can watch the game. Hopefully Hulu works onboard I'll watch it later. Quote Link to comment Share on other sites More sharing options...
PatsFanBrian Posted September 15, 2019 Report Share Posted September 15, 2019 Being in FLL, you'll likely be getting Pats/Dolphins if the ship is using the network broadcast. Quote Link to comment Share on other sites More sharing options...
Bob_KY Posted September 15, 2019 Report Share Posted September 15, 2019 We were on the Allure in February, Sky Class. We did not experience anything like that. Hopefully everything else improves. Quote Link to comment Share on other sites More sharing options...
twangster Posted September 15, 2019 Report Share Posted September 15, 2019 Terminal employees are not Royal employees. They work for a company called InterCruise. It sounds like they had a bunch of newbies working today. monctonguy and AnnetteJackson 1 1 Quote Link to comment Share on other sites More sharing options...
12thman Posted September 15, 2019 Author Report Share Posted September 15, 2019 Oh well it was really chaos. Thanks @twangster but it shouldn't be that disorganized. They were more confused me!! Lol!! Anyway it's all good just curious if it is always that way. Coastal kitchen ROCKS!! spiralqueen and Baked Alaska 2 Quote Link to comment Share on other sites More sharing options...
PG Cruiser Posted September 15, 2019 Report Share Posted September 15, 2019 That kind of confusion served me well while boarding on the Ovation. At the Seattle port, I was looking for the waiting area for Platinum members. I found it all the way at the opposite end of the port from the entrance. As I was about to find my spot, boarding for Key and Pinnacle began, I was right there at the spot where these guests would go through. I just walked towards the ship, skipped the pictures (LOL), onto the gangway, and onto the ship. This Platinum cruiser boarded ahead of the other elite cruisers. Nobody stopped me. What was I to do ... go to the back of the line??? ha ha bhageerah, Baked Alaska, FManke and 1 other 1 3 Quote Link to comment Share on other sites More sharing options...
viga Posted September 15, 2019 Report Share Posted September 15, 2019 Geezzz sorry to hear you went through all that hassle. I'm nervous now, I will be on Allure in 2 weeks, also in Sky class with my 88yr old mother in a wheel chair for her first cruise! I wonder what we are going to go thru especially with a guest with dissabilities Quote Link to comment Share on other sites More sharing options...
monctonguy Posted September 16, 2019 Report Share Posted September 16, 2019 I have never been through that before..and I am in cattle class, never Sky or Suite...I am sure it was just a one off day...sorry it happened like that. Never been like that on my 12 cruises so far! markm and teddy 2 Quote Link to comment Share on other sites More sharing options...
KLA Posted September 16, 2019 Report Share Posted September 16, 2019 I haven't experienced this in the past either at Port Everglades, actually disembarkation has usually been way more hectic for me than boarding at that particular port! ... though I hope they get it together because I board Allure in just under two weeks! Why yes, yes I am ridiculously excited. SpeedNoodles, teddy, monctonguy and 1 other 3 1 Quote Link to comment Share on other sites More sharing options...
Hagar Posted September 16, 2019 Report Share Posted September 16, 2019 I have experienced this a few times (out of over 100 cruises though so not a huge deal). The two where no one knew what a Pinnacle was kinda surprised me and the last time was just last month in Bayonne. They didn't want me to sit with the suites, which is the correct answer, but Anthem boards quickly so just boarded with "Key" passengers. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
12thman Posted September 16, 2019 Author Report Share Posted September 16, 2019 On 9/15/2019 at 3:06 PM, viga said: Geezzz sorry to hear you went through all that hassle. I'm nervous now, I will be on Allure in 2 weeks, also in Sky class with my 88yr old mother in a wheel chair for her first cruise! I wonder what we are going to go thru especially with a guest with dissabilities So after thinking about the chaos. Think the side entrance was for people that needed extra time to board not sure because it's not the main entrance. Side note Coastal kitchen is amazing!!! They bend over backwards for every guest. No request is turned down. First night we really enjoyed our waiter Richard asked to be seated in his section every night we are there. They rotate every night so initially they said they couldn't. Then the manager came over and asked the maitre d what was wrong? Afterwards the manager said no problem they will try. Tonight we are in Richard's section again. Quote Link to comment Share on other sites More sharing options...
viga Posted September 16, 2019 Report Share Posted September 16, 2019 1 hour ago, 12thman said: So after thinking about the chaos. Think the side entrance was for people that needed extra time to board not sure because it's not the main entrance. Side note Coastal kitchen is amazing!!! They bend over backwards for every guest. No request is turned down. First night we really enjoyed our waiter Richard asked to be seated in his section every night we are there. They rotate every night so initially they said they couldn't. Then the manager came over and asked the maitre d what was wrong? Afterwards the manager said no problem they will try. Tonight we are in Richard's section again. Thanks for the information. Glad to hear everything is going well now. Enjoy your cruise hope you have an amazing time!!! Quote Link to comment Share on other sites More sharing options...
Russr Posted September 24, 2019 Report Share Posted September 24, 2019 What deck do you get on for embarkation on SOS? Quote Link to comment Share on other sites More sharing options...
Matt Posted September 24, 2019 Report Share Posted September 24, 2019 29 minutes ago, Russr said: What deck do you get on for embarkation on SOS? Deck 5 at the Royal Promenade. Quote Link to comment Share on other sites More sharing options...
Russr Posted September 24, 2019 Report Share Posted September 24, 2019 Thank you Matt.First time cruiser here.I love all the information available on this site.It has been very helpful! Matt 1 Quote Link to comment Share on other sites More sharing options...
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