Amygs1 Posted September 8, 2019 Report Share Posted September 8, 2019 I purchased the Voom Surf and Stream for one device and understand that I should turn my phone to Airplane mode to avoid cellular roaming charges, so how do I go about activating WiFi enabled calls/texts? I plan to mostly use Facebook Messenger to contact my hubby and kids back home, but my twins (who have autism) have a large staff of caregivers that I may need to contact via text. I have Verizon as a carrier and an iPhone 7. Quote Link to comment Share on other sites More sharing options...
MO & LO on the go! Posted September 8, 2019 Report Share Posted September 8, 2019 Put phone in airplane mode then go back to settings and turn wifi on and connect to ship. You might have to make sure you have wifi calls turned on too in settings. You also have to imessage to text (both devices have to be apple...send and receive devices). Neesa and Hoski 2 Quote Link to comment Share on other sites More sharing options...
PG Cruiser Posted September 8, 2019 Report Share Posted September 8, 2019 As soon as you are connected to the ship's WiFi and signed-in to your VOOM account, you'd be good to go with FB Messenger and iMessage. Your caregiver staff should have iMessage too. Quote Link to comment Share on other sites More sharing options...
MO & LO on the go! Posted September 8, 2019 Report Share Posted September 8, 2019 If you connect to wifi and THEN put phone in airplane mode it will turn wifi off also...so make sure you go back in to turn wifi back on and connect to ship wifi Hoski 1 Quote Link to comment Share on other sites More sharing options...
Amygs1 Posted September 8, 2019 Author Report Share Posted September 8, 2019 Thanks for the advice! Not everyone in my sons’ caregiver circle (including my husband) has an iPhone, so wanted to make sure I could utilize WiFi calling/texting if necessary for those Androids in our family of folks! Quote Link to comment Share on other sites More sharing options...
brycemo Posted September 9, 2019 Report Share Posted September 9, 2019 For any of the caregivers that don't have an apple device, it may pay to ask them in advance what they would prefer to use. WhatsApp is a good option, as you only need a phone number to use it, and it still uses wifi to function, meaning no pesky roaming fees. Also means that there's no need to worry about adding usernames or becoming "friends" as if you already have their mobile phone number, it will all sync well. Quote Link to comment Share on other sites More sharing options...
ChrisK2793 Posted September 9, 2019 Report Share Posted September 9, 2019 1 hour ago, Amygs1 said: Thanks for the advice! Not everyone in my sons’ caregiver circle (including my husband) has an iPhone, so wanted to make sure I could utilize WiFi calling/texting if necessary for those Androids in our family of folks! SETTINGS ….. CELLULAR ….. Wi-Fi CALLING ...... green on this next screen means on ......... you can actually leave WiFi calling on all the time ...... when you’re at home it just makes your phone calls clearer using your home WiFi if you’re getting a bad cellular signal in the house You do still need to have your phone in Airplane Mode while on the ship to keep from being charged roaming on the phone calls Quote Link to comment Share on other sites More sharing options...
Matt Posted September 9, 2019 Report Share Posted September 9, 2019 Be sure to set up WiFi calling before your cruise. Meaning, ensure it works before you get onboard. You can test it at home by following the steps outlined above while connected to your home wifi. Miller Lite, sk8erguy1978 and ChrisK2793 2 1 Quote Link to comment Share on other sites More sharing options...
Cez Posted September 9, 2019 Report Share Posted September 9, 2019 Please note that iphone WiFi calling only ASSIST regular calling/texting service when cell signal is weak and WILL NOT be available with your iphone in airplane mode. IT WILL BE VERY EXPENSIVE. You have to communicate with non iphone users with other application you both share (Facebook messenger, What's up, skype, hangouts, etc). Optionally you can use (purchase some time- very affordable ) VOIP app (ex: MobileVOIP). Whatever you do, DO NOT remove airplane mode unless it's a real emergency. It will cost you an arm and a leg. Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
Orange Crush Posted September 9, 2019 Report Share Posted September 9, 2019 16 minutes ago, Cez said: Please note that iphone WiFi calling only ASSIST regular calling/texting service when cell signal is weak and WILL NOT be available with your iphone in airplane mode. IT WILL BE VERY EXPENSIVE. Not true. An iPhone will route all calls and SMS texting entirely over a wifi network if the plan and phone company support it. Access to a cellular signal is not needed. It is strongly recommended putting a phone in airplane mode, and then enabling wi-fi so that the cellular radios are turned off and there's no chance of accidentally connecting to the ship's very expensive cell tower. The recipient does not need to have an iPhone or use a different app, as these will go through as regular calls and texts. ChrisK2793 1 Quote Link to comment Share on other sites More sharing options...
Cez Posted September 9, 2019 Report Share Posted September 9, 2019 38 minutes ago, Orange Crush said: Not true. An iPhone will route all calls and SMS texting entirely over a wifi network if the plan and phone company support it. Access to a cellular signal is not needed. It is strongly recommended putting a phone in airplane mode, and then enabling wi-fi so that the cellular radios are turned off and there's no chance of accidentally connecting to the ship's very expensive cell tower. The recipient does not need to have an iPhone or use a different app, as these will go through as regular calls and texts. I've investigated that feature in depth before my cruise in January. Plan has nothing to do with it, only hardware (phone) and carrier support for this technology. I spent some time with my carrier support stuff to make sure that I don't have surprised at the end of the cruise. MAYBE other carriers treat it differently but what I said earlier applies to Rogers/Fido network. I would strongly suggest to call your carrier to validate @Orange Crush statement. When asking please mention that you'll be on the cruise ship ! EDIT: SORRY. After additional reading it seems that AT&T and Verizon might work for free from international destinations to US numbers. Based on my experience, for an additional peace of mind I would still call them to make sure it will be OK from cruise ship. Quote Link to comment Share on other sites More sharing options...
L454S Posted September 9, 2019 Report Share Posted September 9, 2019 Orange Crush is correct, we do this on EVERY cruise. Phone is always in airplane mode onboard the ship. Only time we take the phone off airplane mode is in a US port, USVI, San Juan, where AT&T is accessible. The caveat we found was .....on an iPhone, you have to select and set up wifi calling BEFORE putting into airplane mode. We leave WIFI calling on ALL the time, home or away. We tried showing some fellow cruisers how to do this several times, problem is if they switch off airplane mode to enable wifi , phone will incur large charges out in mid Atlantic ocean. We found other carriers had wifi calling also. I don't doubt there are those carriers who don't support wifi calling. Baked Alaska and ChrisK2793 1 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted September 9, 2019 Report Share Posted September 9, 2019 For US cell carriers they do not care what your location is to use WiFi calling. A hotel in Barcelona, a cafe in Paris, a ship with Voom. WiFi calling essentially makes the internet a cell tower in your home area rate plan. Rogers/Fido - I have some experience with them from family and they suck. Sorry, but compared to other carriers in the world they charge for things even when you purchase a monthly US roaming plan that includes data they still charge for using that data at exorbitant rates. I have family that left them for Bell due to their sleazy tactics. So it would not surprise me at all for Rogers to charge for WiFi calling based on where your phone's location reports that it is at any given moment. Quote Link to comment Share on other sites More sharing options...
Momof4crazytocruise Posted September 9, 2019 Report Share Posted September 9, 2019 We have some Android/iPhone cross pollination in our family too. We use the Duo app to make video calls between the 2 phones, all via WiFi and have great results. Haven't tried it on a cruise ship yet, but will be trying it out in about 2 weeks! Quote Link to comment Share on other sites More sharing options...
Trey Posted September 10, 2019 Report Share Posted September 10, 2019 Instead of turning on airplane mode on iPhone, couldn’t a user just turn off cellular? We’ve done this on previous cruises and then connected to ship’s WiFi and weren’t charged roaming fees. Perhaps either option would work, but I don’t know that advantage of one method over the other so if anybody can help explain, I’d be grateful. Thanks! Quote Link to comment Share on other sites More sharing options...
VillainsGin Posted September 10, 2019 Report Share Posted September 10, 2019 On 9/8/2019 at 4:05 PM, Amygs1 said: I purchased the Voom Surf and Stream for one device and understand that I should turn my phone to Airplane mode to avoid cellular roaming charges, so how do I go about activating WiFi enabled calls/texts? I plan to mostly use Facebook Messenger to contact my hubby and kids back home, but my twins (who have autism) have a large staff of caregivers that I may need to contact via text. I have Verizon as a carrier and an iPhone 7. I know a lot have suggested the wifi calling through the phone with airplane mode on. I wanted to throw a couple of suggestions to what I do when I travel with only WiFi. Try out WhatsApp and/or WeChat which are both free to set up and you can video call, phone call, text message, location pinging/tracking , and even live stream if the internet can handle it. Both relies on Wifi and no cellular data is required. Quote Link to comment Share on other sites More sharing options...
raahc Posted September 10, 2019 Report Share Posted September 10, 2019 39 minutes ago, TJ! said: I know a lot have suggested the wifi calling through the phone with airplane mode on. I wanted to throw a couple of suggestions to what I do when I travel with only WiFi. Try out WhatsApp and/or WeChat which are both free to set up and you can video call, phone call, text message, location pinging/tracking , and even live stream if the internet can handle it. Both relies on Wifi and no cellular data is required. Hello everyone, just thought I'd add that I tried the WhatsApp to text a tour operator in San Juan from Canada and it worked. I was a bit apprehensive, but I made sure I was in airplane mode with WiFi on. I am curious though, when I'm in port and need to get a hold of the tour operator and there is no WiFi available, then I'm not sure how I could contact them. Same with when we're in Orlando and may need to contact the shuttle service. I don't think everyone has the WhatsApp? Quote Link to comment Share on other sites More sharing options...
VillainsGin Posted September 10, 2019 Report Share Posted September 10, 2019 2 minutes ago, raahc said: Hello everyone, just thought I'd add that I tried the WhatsApp to text a tour operator in San Juan from Canada and it worked. I was a bit apprehensive, but I made sure I was in airplane mode with WiFi on. I am curious though, when I'm in port and need to get a hold of the tour operator and there is no WiFi available, then I'm not sure how I could contact them. Same with when we're in Orlando and may need to contact the shuttle service. I don't think everyone has the WhatsApp? WhatsApp is a bit more casual and simple BUT WeChat there is an option for contacting non WeChat user which helps immensely for people who do not want to download or have the app. WeChat extremely similar to WhatsApp provides a lot more features like pre-paying for "international data or something which allows you to use cellular data without having a plan" I've put $10 usd prepaid and it last me my entire vacation when I was in Canada for 5 days. raahc 1 Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted September 10, 2019 Report Share Posted September 10, 2019 3 minutes ago, raahc said: Hello everyone, just thought I'd add that I tried the WhatsApp to text a tour operator in San Juan from Canada and it worked. I was a bit apprehensive, but I made sure I was in airplane mode with WiFi on. I am curious though, when I'm in port and need to get a hold of the tour operator and there is no WiFi available, then I'm not sure how I could contact them. Same with when we're in Orlando and may need to contact the shuttle service. I don't think everyone has the WhatsApp? You will need to find Wifi and just use the Wifi calling feature. Otherwise check with your cell phone carrier and see if they have a way to add US coverage onto your plan for the month that you are cruising. Some carriers in the US have this for as cheap as $10 a month. My US carrier (Sprint) even has limited coverage in most of the islands that a Caribbean cruise visits and it's included with my plan, just need to activate it. raahc 1 Quote Link to comment Share on other sites More sharing options...
fonemanbob Posted September 10, 2019 Report Share Posted September 10, 2019 AT&T has a $10.00 a day plan when you are in a foreign country. We are going to New England and Canada Thursday and signed up for that plan. We are grandfathered under their old plan. Their newer plans cover Mexico and Canada. Quote Link to comment Share on other sites More sharing options...
spiralqueen Posted September 10, 2019 Report Share Posted September 10, 2019 1 hour ago, fonemanbob said: AT&T has a $10.00 a day plan when you are in a foreign country. We are going to New England and Canada Thursday and signed up for that plan. We are grandfathered under their old plan. Their newer plans cover Mexico and Canada. Just a quick note about this $10/day plan. Most people who have older AT&T plans can use this, but if you have a really old grandfathered plan, you might not be eligible. I found that out the hard way when I tried to get that set up for a trip we were taking and found out that we could only use the $60 for 30 days international plan. My family has a super old grandfathered plan that has unthrottled unlimited data. Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
Yo2slick Posted September 10, 2019 Report Share Posted September 10, 2019 We left our phones in airplane mode and never enabled WiFi calling. Instead we called through Snapchat and messaged through FB messenger. KristiZ and fonemanbob 2 Quote Link to comment Share on other sites More sharing options...
L454S Posted September 11, 2019 Report Share Posted September 11, 2019 12 hours ago, Yo2slick said: We left our phones in airplane mode and never enabled WiFi calling. Instead we called through Snapchat and messaged through FB messenger. Then how exactly is your message being sent? If over wifi, aren't you making a wifi transmission and reception? Why not just text and you don't need any app? Quote Link to comment Share on other sites More sharing options...
Wendylee Posted September 11, 2019 Report Share Posted September 11, 2019 We were on a river cruise in Eastern Europe when there was a medical emergency at home. W had "What's App" and it worked beautifully at no charge, you on WIFI. The other things to note, anyone you are communicating with also has to have the APP installed on their device. You can send pics/videos and talk free of charge. Quote Link to comment Share on other sites More sharing options...
Yo2slick Posted September 12, 2019 Report Share Posted September 12, 2019 On 9/11/2019 at 4:03 AM, L454S said: Then how exactly is your message being sent? If over wifi, aren't you making a wifi transmission and reception? Why not just text and you don't need any app? Wifi and wifi calling are different. We enabled WiFi and just used the apps. No danger of the phone coming out of airplane mode or any hidden charges. I dont believe regular texting works over WiFi. Quote Link to comment Share on other sites More sharing options...
Constantino Posted September 12, 2019 Report Share Posted September 12, 2019 36 minutes ago, Yo2slick said: Wifi and wifi calling are different. We enabled WiFi and just used the apps. No danger of the phone coming out of airplane mode or any hidden charges. I dont believe regular texting works over WiFi. imessage on iphones does. if you have an iphone, the recipient must also have an iphone or you'll be texting into the great blue yonder and they will not receive anything (and I dont believe you'll even know) Android does not offer this functionality in its native messaging app. though as mentioned, there are various platform agnostic solutions to fill this role. Yo2slick 1 Quote Link to comment Share on other sites More sharing options...
raahc Posted September 12, 2019 Report Share Posted September 12, 2019 On 9/10/2019 at 1:55 PM, TJ! said: WhatsApp is a bit more casual and simple BUT WeChat there is an option for contacting non WeChat user which helps immensely for people who do not want to download or have the app. WeChat extremely similar to WhatsApp provides a lot more features like pre-paying for "international data or something which allows you to use cellular data without having a plan" I've put $10 usd prepaid and it last me my entire vacation when I was in Canada for 5 days. Thank you for the suggestion of WeChat! I read some of the critical reviews on the app review page, and concerned about the problems users are having though? On 9/10/2019 at 1:56 PM, AshleyDillo said: You will need to find Wifi and just use the Wifi calling feature. Otherwise check with your cell phone carrier and see if they have a way to add US coverage onto your plan for the month that you are cruising. Some carriers in the US have this for as cheap as $10 a month. My US carrier (Sprint) even has limited coverage in most of the islands that a Caribbean cruise visits and it's included with my plan, just need to activate it. I have a specific plan that unfortunately doesn't allow me to take part in an $8/day roaming plan. The cheapest plan for me (Canada) is $30/month for US Roaming Pass: Talk & Text. I think I'll have to stick with finding free WiFi. Thanks! On 9/10/2019 at 3:17 PM, fonemanbob said: AT&T has a $10.00 a day plan when you are in a foreign country. We are going to New England and Canada Thursday and signed up for that plan. We are grandfathered under their old plan. Their newer plans cover Mexico and Canada. I wish we had cheaper plans in Canada Quote Link to comment Share on other sites More sharing options...
Yo2slick Posted September 12, 2019 Report Share Posted September 12, 2019 16 minutes ago, Constantino said: imessage on iphones does. if you have an iphone, the recipient must also have an iphone or you'll be texting into the great blue yonder and they will not receive anything (and I dont believe you'll even know) Android does not offer this functionality in its native messaging app. though as mentioned, there are various platform agnostic solutions to fill this role. We are all android in this house. sk8erguy1978 1 Quote Link to comment Share on other sites More sharing options...
L454S Posted September 12, 2019 Report Share Posted September 12, 2019 Yes, regular texting works over wifi when in airplane mode. No apps needed. We just about all use iPhone, but it also works for texting to my son's Samsung. Quote Link to comment Share on other sites More sharing options...
sk8erguy1978 Posted September 12, 2019 Report Share Posted September 12, 2019 58 minutes ago, Constantino said: Android does not offer this functionality in its native messaging app. though as mentioned, there are various platform agnostic solutions to fill this role. While in London my phone was in WiFi only mode and had no issues sending texts via the native app. I don't recall if the few texts received/sent were iPhone to Android or just Android to Android unfortunately. For reference I have a Pixel 2XL with Stock Android 9. Here is the messages app that comes with stock Android. Thinking back, not sure anyone was iPhone. Would be a fun and simple test. Android Messages app: Android Messages on Play Store Quote Chat features (RCS)On supported carriers, you can send and receive messages over Wi-Fi or your data network, see when friends are typing or when they have read your message, share images and videos in high quality, and more.Messages is supported on devices running Android™ 5.0 Lollipop and above. Quote Link to comment Share on other sites More sharing options...
Mr. Candyman Posted September 12, 2019 Report Share Posted September 12, 2019 1 hour ago, Yo2slick said: Wifi and wifi calling are different. We enabled WiFi and just used the apps. No danger of the phone coming out of airplane mode or any hidden charges. I dont believe regular texting works over WiFi. Regular texting does not work on Wi-Fi with android phones. Im unsure when it comes to Apple, but believe its possible. Yo2slick 1 Quote Link to comment Share on other sites More sharing options...
TracieT. Posted September 13, 2019 Report Share Posted September 13, 2019 Is there a way to call/text other passengers, on the same ship, WITHOUT buying a VOOM package? We like to totally unplug while on our cruises, but this is the first time cruising with a teenager! We have Android phones. We will be on Independence of the seas on Nov.9, 2019!!! Quote Link to comment Share on other sites More sharing options...
ChrisK2793 Posted September 13, 2019 Report Share Posted September 13, 2019 12 hours ago, Constantino said: imessage on iphones does. if you have an iphone, the recipient must also have an iphone or you'll be texting into the great blue yonder and they will not receive anything (and I dont believe you'll even know) Android does not offer this functionality in its native messaging app. though as mentioned, there are various platform agnostic solutions to fill this role. I’ve texted people who have android phones from my iPhone’s regular messages app while connected to the ship’s Voom WiFi while in airplane mode and they responded to me over and over ..... so they apparently received my messages. Also, I’ve received phone calls and made phone calls to people with both android and iPhones from my iPhone while on the ships Voom WiFi in airplane mode with “WiFi calling” activated on my phone ........ I always keep WiFi calling turned on, even when I’m at home whitsmom 1 Quote Link to comment Share on other sites More sharing options...
ChrisK2793 Posted September 13, 2019 Report Share Posted September 13, 2019 3 hours ago, TracieT. said: Is there a way to call/text other passengers, on the same ship, WITHOUT buying a VOOM package? We like to totally unplug while on our cruises, but this is the first time cruising with a teenager! We have Android phones. We will be on Independence of the seas on Nov.9, 2019!!! No, there’s currently no chat option in the Royal app ...... I’ve heard it’s in beta on one or 2 ships, but it’s never been on any of the ships I’ve been on. Quote Link to comment Share on other sites More sharing options...
wllm1969 Posted September 13, 2019 Report Share Posted September 13, 2019 12 hours ago, Yo2slick said: Wifi and wifi calling are different. We enabled WiFi and just used the apps. No danger of the phone coming out of airplane mode or any hidden charges. I dont believe regular texting works over WiFi. You can use apps like WhatApp to send text messages,voice or video calls. https://play.google.com/store/apps/details?id=com.whatsapp Quote Link to comment Share on other sites More sharing options...
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