PhantomWolf Posted August 31, 2019 Report Share Posted August 31, 2019 *For cancelling Navigator's shortened sailing* No thanks...I'm not paying full price airfare for a laughable attempt at a vacation. I'm a very calm and understanding person when it comes to call centers/customer service. They shouldn't be punching bags...but this has to be shared. Was on the phone for two hours yesterday to cancel my sailing and flight. The first person in reservations didn't listen to what I was trying to do, she eventually transferred me to someone to Air2Sea once I thought I was done cancelling my sailing. The A2S rep said that I couldn't get a refund and it would have to be credit (fine no problem) but I would have to contact the airline to use that credit (turns out that ALL of that was wrong). I then made sure to get transferred back to reservations to make sure my trip was cancelled. The first rep DIDN'T cancel it. So I had the second rep do that...so I thought... Airline couldn't help me because they couldn't see the total they would be crediting me for and I would have to call A2S back. So another call to them revealed that I COULD get a full refund for the flight..great lets do that, I'm done being passed around..."but you need to cancel your trip" --I did that yesterday...TWICE-- "We are showing its still active" ***table flip*** Took THREE times to get my trip cancelled and to get a confirmation email! While I'm getting a voucher for the cancelled sailing...I'm not excited to ever try and deal with RC again. Sure they are super busy but no two people had the same information to give me!! On top of all of this my trip for 2020 has disappeared off of my list of upcoming travel. (no email received for canceling this) All I've paid is the deposit but WTH?!! WAAAYTOOO, Hoski, Fuzzywuzzy and 3 others 5 1 Quote Link to comment Share on other sites More sharing options...
mworkman Posted September 1, 2019 Report Share Posted September 1, 2019 @PhantomWolf Royals website has been wonkers, more than usual. All of my future cruises disappear and reappear, but my past cruises still show. Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted September 1, 2019 Report Share Posted September 1, 2019 (edited) 11 hours ago, mworkman said: @PhantomWolf Royals website has been wonkers, more than usual. All of my future cruises disappear and reappear, but my past cruises still show. If you click on Past Cruises tab, your past cruises will populate. Then when you click on current/booked cruises, your upcoming cruises will populate. However, YMMV. The cruise planner is VERY glitchy this evening. Edited September 1, 2019 by Baked Alaska Getting my techy on. sk8erguy1978 1 Quote Link to comment Share on other sites More sharing options...
PhantomWolf Posted September 1, 2019 Author Report Share Posted September 1, 2019 2nd one came back for now. I'll wait about a week to check back in on it. Let things calm down over there. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted September 1, 2019 Report Share Posted September 1, 2019 2 hours ago, Baked Alaska said: If you click on Past Cruises tab, they will show. Then when you click on current/booked cruises,they appear. However, YMMV. The cruise planner is VERY glitchy this evening. This is precisely how it work for me today. Quote Link to comment Share on other sites More sharing options...
sk8erguy1978 Posted September 1, 2019 Report Share Posted September 1, 2019 13 hours ago, Baked Alaska said: If you click on Past Cruises tab, your past cruises will populate. Then when you click on current/booked cruises, your upcoming cruises will populate. However, YMMV. The cruise planner is VERY glitchy this evening. I've been doing this "trick" for some time now. LOL. Quote Link to comment Share on other sites More sharing options...
arabucki Posted September 1, 2019 Report Share Posted September 1, 2019 @PhantomWolf- This is EXACTLY what we went through also for 5 days of that crap!!!! Every single person we talked to had a different story and they were never the same. The last lady I talked to I told her I wouldn’t get off the phone unless she sent me a cancellation email, that we could talk all week. I understand RCCL can’t control the weather, however, they CAN control how they handle it. It would have been nice to get ONE email during this situation explaining my options due to the storm but nope, I got to call and spend hours on the phone to get different stories each time. Supposedly I now have a 100% future cruise credit but won’t see an email on that until Tuesday (I’m not holding my breath since they haven’t been able to send me one email yet)!!! Did anyone that cancelled get their Future Cruise Credit yet??? Quote Link to comment Share on other sites More sharing options...
Fuzzywuzzy Posted September 1, 2019 Report Share Posted September 1, 2019 . sk8erguy1978, VillainsGin and Deedeelynn 3 Quote Link to comment Share on other sites More sharing options...
Hagar Posted September 1, 2019 Report Share Posted September 1, 2019 I left a middle manager speechless when I argued that they could skip doing one commercial of theirs to help fix their "IT" glitches ;>) sk8erguy1978 and Deedeelynn 1 1 Quote Link to comment Share on other sites More sharing options...
Rob&Ana Posted September 1, 2019 Report Share Posted September 1, 2019 It does seem like not everyone at Royal is on the same page.... PhantomWolf 1 Quote Link to comment Share on other sites More sharing options...
KathyC Posted September 1, 2019 Report Share Posted September 1, 2019 Right there, you are confirming my opinion of why we are always using a travel agent. They take care of all of this, for free. No stress at all for me. Matt and uradoll786 2 Quote Link to comment Share on other sites More sharing options...
PhantomWolf Posted September 1, 2019 Author Report Share Posted September 1, 2019 5 hours ago, arabucki said: Supposedly I now have a 100% future cruise credit but won’t see an email on that until Tuesday (I’m not holding my breath since they haven’t been able to send me one email yet)!!! Did anyone that cancelled get their Future Cruise Credit yet??? I was told by the first person I should receive an email with the voucher around September 20th, and the person who actually cancelled my trip (third time's a charm) said if I don't receive it in a week, that I should give them a call. Next time I will 100% be using a travel agent!! Quote Link to comment Share on other sites More sharing options...
PhantomWolf Posted September 1, 2019 Author Report Share Posted September 1, 2019 5 hours ago, Hagar said: I left a middle manager speechless when I argued that they could skip doing one commercial of theirs to help fix their "IT" glitches ;>) Skip a couple of commercials and maybe send a few less advertisement emails!!! I kept them in a separate folder for August. 48 ads in 31 days... Quote Link to comment Share on other sites More sharing options...
uradoll786 Posted September 2, 2019 Report Share Posted September 2, 2019 5 hours ago, KathyC said: Right there, you are confirming my opinion of why we are always using a travel agent. They take care of all of this, for free. No stress at all for me. That's exactly what I was going to say! A good travel agent is worth his/her weight in gold at times like this. KathyC and WAAAYTOOO 1 1 Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted September 2, 2019 Report Share Posted September 2, 2019 15 hours ago, arabucki said: Did anyone that cancelled get their Future Cruise Credit yet??? Some of the folks on my sailing that cancelled when the cruise was shortened have gotten their FCC already. Quote Link to comment Share on other sites More sharing options...
Matt Posted September 3, 2019 Report Share Posted September 3, 2019 On 9/1/2019 at 3:27 PM, KathyC said: Right there, you are confirming my opinion of why we are always using a travel agent. They take care of all of this, for free. No stress at all for me. Couldn't agree more. My TA dealt with RC on at least 4 or 5 separate calls related to cancelling my Mariner sailing. KathyC 1 Quote Link to comment Share on other sites More sharing options...
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