mark.s Posted August 30, 2019 Report Share Posted August 30, 2019 so, our cruise out of Port Canaveral is being cut from 4 to 2 nights. Basically... its an overnight cruise. Rep said if you go... we'll give you FCC for the pro-rated days you missed. We'll pro rate everything . I said.. what if we don't go? He said.. we'll give you FCC for the price you paid for the cruise less taxes, etc towards another cruise. He quoted me the amount I paid, which didn't include my accepted Royal Up bid. I then asked...what about the Royal Up? He said, i need to ask my supervisor. Put me on hold and came back and said, "My supervisor said sorry, but you forfeit that Royal Up cost and there's nothing we can do" I just about came unglued. I demanded to to speak to his supervisor and was on hold for 25 minutes. I just hung up. This company is unreal. I'll have to take this back up in the morning. This cruise would have put me at Diamond Level.I've given this company a lot of my vacation money over the last 16 years. If they don't make this right, I'll never give this company one more cent. Very disappointed in RC. DublinFC, Neesa, ANGELA ROMAN and 3 others 2 4 Quote Link to comment Share on other sites More sharing options...
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