singleton Posted August 30, 2019 Report Share Posted August 30, 2019 Just returned from our first cruise with Royal Caribbean Liberty of The Seas. Everything was great until I returned home to find they charged multiple charges totaling over $5,000 on my credit card when I only owed $295. I'm sure charges would have continued if I hadn't froze my card. We are on day 4 trying to get resolved. Every day is a new excuse & all they can say is I'm sorry. Just wanted to share & to bring awareness of what Royal has done. Please watch your credit card statements. It was our first cruise & will be our last with them. Hoski 1 Quote Link to comment Share on other sites More sharing options...
VACruiser Posted August 30, 2019 Report Share Posted August 30, 2019 I know these types of thing can happen so it is also a very good idea to look at your statement on the ship throughout the week. My last cruise someone(s) charged drinks to my account that I had to get fixed. If you ever go near the customer service desk on the night before debarkation there are some pretty heated conversations; it can be entertainment all by itself. Quote Link to comment Share on other sites More sharing options...
PatsFanBrian Posted August 30, 2019 Report Share Posted August 30, 2019 Hopefully you have a good credit card that will be in your corner. They will likely require Royal Caribbean to provide proof of the charges and they can cross check it against your final itemized statement you should have received from RC on your last night. I dealt with a credit card issue (stolen and several false charges) in July when we visited New York City and Capital One could not have been better at taking care of it. Today's credit card companies are very vigilant about fraud. Hoski and sk8erguy1978 2 Quote Link to comment Share on other sites More sharing options...
princevaliantus Posted August 30, 2019 Report Share Posted August 30, 2019 10 hours ago, singleton said: Just returned from our first cruise with Royal Caribbean Liberty of The Seas. Everything was great until I returned home to find they charged multiple charges totaling over $5,000 on my credit card when I only owed $295. I'm sure charges would have continued if I hadn't froze my card. We are on day 4 trying to get resolved. Every day is a new excuse & all they can say is I'm sorry. Just wanted to share & to bring awareness of what Royal has done. Please watch your credit card statements. It was our first cruise & will be our last with them. Just dispute the charge(s). With EVERY credit card you can dispute any given charge. Pooch, Hoski and Jjohnb 3 Quote Link to comment Share on other sites More sharing options...
bhageerah Posted August 30, 2019 Report Share Posted August 30, 2019 19 minutes ago, Tim B. said: I know these types of thing can happen so it is also a very good idea to look at your statement on the ship throughout the week. My last cruise someone(s) charged drinks to my account that I had to get fixed. If you ever go near the customer service desk on the night before debarkation there are some pretty heated conversations; it can be entertainment all by itself. That is the ABSOLUTE truth!!! I have been waiting in line to get a few things settled on several cruises and it was pretty funny just listening to what had happened to several fellow cruisers! From the amount of "lost" towels that the kids were leaving all over the ship to steep charges on the sea pass card that the kids used in the arcade. Its downright crazy what happens onboard. Hoski 1 Quote Link to comment Share on other sites More sharing options...
FManke Posted August 30, 2019 Report Share Posted August 30, 2019 45 minutes ago, Tim B. said: If you ever go near the customer service desk on the night before debarkation there are some pretty heated conversations; it can be entertainment all by itself. This to check your s is why it is a good idea to check your cruise account periodically throughout your cruise to catch any charges before the last day. Quote Link to comment Share on other sites More sharing options...
PatsFanBrian Posted August 30, 2019 Report Share Posted August 30, 2019 11 minutes ago, FManke said: This to check your s is why it is a good idea to check your cruise account periodically throughout your cruise to catch any charges before the last day. We check every morning, charges from the night before may not show up immediately. FManke 1 Quote Link to comment Share on other sites More sharing options...
FManke Posted August 30, 2019 Report Share Posted August 30, 2019 Just now, PatsFanBrian said: We check every morning, charges from the night before may not show up immediately. True, but a lot of people never check until the night before and then the fun begins! PatsFanBrian 1 Quote Link to comment Share on other sites More sharing options...
FManke Posted August 30, 2019 Report Share Posted August 30, 2019 Personally, I don't think RC tried to sneak $5000 onto your credit card. Everyone makes mistakes. $18 drink plan anyone? I understand your frustration though. The test of a good company is how they resolve their mistakes. Baked Alaska, cdixon22 and Fuzzywuzzy 3 Quote Link to comment Share on other sites More sharing options...
ChessE4 Posted August 30, 2019 Report Share Posted August 30, 2019 11 hours ago, singleton said: Just returned from our first cruise with Royal Caribbean Liberty of The Seas. Everything was great until I returned home to find they charged multiple charges totaling over $5,000 on my credit card when I only owed $295. I'm sure charges would have continued if I hadn't froze my card. We are on day 4 trying to get resolved. Every day is a new excuse & all they can say is I'm sorry. Just wanted to share & to bring awareness of what Royal has done. Please watch your credit card statements. It was our first cruise & will be our last with them. I just wanted to assure you that when I had an erroneous charge on my Royal Caribbean visa, they accepted my dispute and removed the charge. In my case, it was unrelated to a cruise, and we think it was an "inside" theft of my number, but they took care of it. With other credit cards, fraudulent charges were always cleared up. I am truly sorry for your frustration and wish you well. Quote Link to comment Share on other sites More sharing options...
VillainsGin Posted August 30, 2019 Report Share Posted August 30, 2019 6 hours ago, FManke said: This to check your s is why it is a good idea to check your cruise account periodically throughout your cruise to catch any charges before the last day. How do we check out account on the cruise periodically without paying for wifi? Quote Link to comment Share on other sites More sharing options...
VillainsGin Posted August 30, 2019 Report Share Posted August 30, 2019 7 hours ago, Tim B. said: I know these types of thing can happen so it is also a very good idea to look at your statement on the ship throughout the week. My last cruise someone(s) charged drinks to my account that I had to get fixed. If you ever go near the customer service desk on the night before debarkation there are some pretty heated conversations; it can be entertainment all by itself. How can we look at the statement on the ship without wifi? Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted August 30, 2019 Report Share Posted August 30, 2019 Just now, TJ! said: How can we look at the statement on the ship without wifi? You don't need to purchase VOOM to use the RC app while on board. VirtKitty and PatsFanBrian 1 1 Quote Link to comment Share on other sites More sharing options...
PatsFanBrian Posted August 30, 2019 Report Share Posted August 30, 2019 2 minutes ago, TJ! said: How can we look at the statement on the ship without wifi? It's available on your TV in your stateroom. 2 minutes ago, Lovetocruise2002 said: You don't need to purchase VOOM to use the RC app while on board. I was wondering about this earlier today. Thanks for the info. Lovetocruise2002 1 Quote Link to comment Share on other sites More sharing options...
vanelli56 Posted August 30, 2019 Report Share Posted August 30, 2019 1 minute ago, TJ! said: How do we check out account on the cruise periodically without paying for wifi? you can check your account on the Royal app on your phone at any time. Dont need the internet package to connect. Just wifi turned on, on your phone. You wont be able to use the internet, but will be able to use the app. Also, should be able to view your account on your stateroom TV. Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted August 30, 2019 Report Share Posted August 30, 2019 Just now, PatsFanBrian said: It's available on your TV. I always forget about the TV! Great point! Quote Link to comment Share on other sites More sharing options...
Atlantix2000 Posted August 30, 2019 Report Share Posted August 30, 2019 And you can always stop by guest services when it isn't busy and ask them to print your current statement. Quote Link to comment Share on other sites More sharing options...
Rose City Cruiser Posted August 30, 2019 Report Share Posted August 30, 2019 I know Royal puts a "hold" and may appear as "pending transactions" on your credit card online account. This does not mean Royal will debit that much from your card. $5,000 hold seems excessive and could be an error on their side where they entered one too many zeros. Quote Link to comment Share on other sites More sharing options...
Pen Posted August 31, 2019 Report Share Posted August 31, 2019 We checked our daily balance on the TV in our cabin. We wanted to be sure the $$$ jived with our purchases. Baked Alaska and Neesa 2 Quote Link to comment Share on other sites More sharing options...
sk8erguy1978 Posted August 31, 2019 Report Share Posted August 31, 2019 This is why I advocate never to use a debit card and always a credit or charge card. Why put needed cash at risk. Banks claim they will not hold funds but I don't believe them. Neesa, Baked Alaska, Hagar and 1 other 2 2 Quote Link to comment Share on other sites More sharing options...
Cheryl Ellis Posted October 5, 2022 Report Share Posted October 5, 2022 Royal Caribbean owes me money from a cruise I took back in May 2022. Instead of paying me what they owe me, they actually took the liberty of charging my credit card the amounts already owed to me.They now owe me close to $5,000 and won’t pay me what they owe me or credit my credit card back for the unauthorized monies charged to it. Does anybody know the best way to rectify this matter? It’s the craziest thing that I have ever dealt with in my life! I really cannot believe what I have been dealing with!!! Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted October 7, 2022 Report Share Posted October 7, 2022 On 10/4/2022 at 7:42 PM, Cheryl Ellis said: Royal Caribbean owes me money from a cruise I took back in May 2022. Instead of paying me what they owe me, they actually took the liberty of charging my credit card the amounts already owed to me.They now owe me close to $5,000 and won’t pay me what they owe me or credit my credit card back for the unauthorized monies charged to it. Does anybody know the best way to rectify this matter? It’s the craziest thing that I have ever dealt with in my life! I really cannot believe what I have been dealing with!!! Have you put in the dispute with your credit card company? Mike n Ky and KJones 2 Quote Link to comment Share on other sites More sharing options...
Pooch Posted October 7, 2022 Report Share Posted October 7, 2022 On 8/30/2019 at 7:41 AM, bhageerah said: That is the ABSOLUTE truth!!! I have been waiting in line to get a few things settled on several cruises and it was pretty funny just listening to what had happened to several fellow cruisers! From the amount of "lost" towels that the kids were leaving all over the ship to steep charges on the sea pass card that the kids used in the arcade. Its downright crazy what happens onboard. Not to mention “I couldn’t possibly have had that many drinks!!’ Not always the kids who run up the bill. And for OP, report the charges & let your CC company deal with it. That’s what their Disputes Dept is for. Quote Link to comment Share on other sites More sharing options...
nferr Posted October 8, 2022 Report Share Posted October 8, 2022 On 10/7/2022 at 4:38 PM, Pooch said: Not to mention “I couldn’t possibly have had that many drinks!!’ Not always the kids who run up the bill. And for OP, report the charges & let your CC company deal with it. That’s what their Disputes Dept is for. I check mine periodically, usually on the TV. It's funny how many times I think "what is that charge, it's wrong" and then when I go back and really think, it's something I did purchase. Neesa and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
need2cruz Posted October 8, 2022 Report Share Posted October 8, 2022 On 10/7/2022 at 4:38 PM, Pooch said: Not to mention “I couldn’t possibly have had that many drinks!!’ Not always the kids who run up the bill. And for OP, report the charges & let your CC company deal with it. That’s what their Disputes Dept is for. Unfortunately, OP will probably never see this. Their profile says that they are a "one and done" complainer. They haven't logged back onto this site in over 3 years, that same day as they posted..... Quote Link to comment Share on other sites More sharing options...
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