AGSLC5 Posted August 19, 2019 Report Share Posted August 19, 2019 Let me start by saying I Love Royal Caribbean cruises. BUT dealing with Royal before the cruise is so frustrating. I don't normally do this but I just don't understand them sometimes. I need to book a reservation at Chops Grill of course I try to do it in the cruise planner online BUT I am linking other people from another reservation and the computer keeps saying error and doesn't want to let me. So I decide to just call. I pick the option to book specialty dining shore exertions etc etc.. After 20 min someone finally answers. I let them know that I want to book Chops and their response is oh I am sorry I am not the person who can book that.. Really? Then why did Royal route me to you in the first place when I picked the option for specialty dining. Its just so frustrating dealing with them!! I don't normally rant like this but for some reason this drove me crazy!! Lol.. Ok Rant over ellcee, Lovetocruise2002, DJsMrs and 4 others 1 3 3 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted August 19, 2019 Report Share Posted August 19, 2019 I hear ya. I have had similar dealings with them from time to time. The worst is when you are only hold forever and then they transfer you and hang up on you. That is maddening! AGSLC5, raahc and Baked Alaska 3 Quote Link to comment Share on other sites More sharing options...
ellcee Posted August 19, 2019 Report Share Posted August 19, 2019 @AGSLC5 customer service as a rule sucks. Hope your reservation worked out. raahc and Yo2slick 2 Quote Link to comment Share on other sites More sharing options...
AGSLC5 Posted August 19, 2019 Author Report Share Posted August 19, 2019 15 minutes ago, Lovetocruise2002 said: I hear ya. I have had similar dealings with them from time to time. The worst is when you are only hold forever and then they transfer you and hang up on you. That is maddening! That is what ended up happening to me lol... Like I said I normally don't rant about them but like you said the experience was maddening! The only saving grace. I logged into my friends cruise planner account and for some magical reason his worked and I was just able to book it online. Go figure I will never understand the Magic that is Royal's IT department. Lovetocruise2002 and Hoski 2 Quote Link to comment Share on other sites More sharing options...
AGSLC5 Posted August 19, 2019 Author Report Share Posted August 19, 2019 6 minutes ago, ellcee said: @AGSLC5 customer service as a rule sucks. Hope your reservation worked out. I agree. Yes in the end it did. I was able to finally get it to work on the computer. ellcee and raahc 2 Quote Link to comment Share on other sites More sharing options...
MikeK Posted August 19, 2019 Report Share Posted August 19, 2019 This is when a good travel agent pays off! Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted August 19, 2019 Report Share Posted August 19, 2019 1 minute ago, MikeK said: This is when a good travel agent pays off! I'm pretty sure that OP doesn't need one lol. tiny260 1 Quote Link to comment Share on other sites More sharing options...
Matt Posted August 19, 2019 Report Share Posted August 19, 2019 Reading this thread as I sit on hold to book a drink package..... eep! rjweber3, ellcee, SpeedNoodles and 3 others 3 3 Quote Link to comment Share on other sites More sharing options...
twangster Posted August 19, 2019 Report Share Posted August 19, 2019 Call Crown and Anchor, they do it all. Hoski 1 Quote Link to comment Share on other sites More sharing options...
AGSLC5 Posted August 19, 2019 Author Report Share Posted August 19, 2019 2 minutes ago, twangster said: Call Crown and Anchor, they do it all. I actually thought of that after.. Most of the time I don't even have this problem because I book Unlimited dining.. And I actually will be booking Unlimited dining for this cruise but Its Thanksgiving so I wanted to book Chops Separately so I was sure I would get a reservation. Quote Link to comment Share on other sites More sharing options...
AGSLC5 Posted August 19, 2019 Author Report Share Posted August 19, 2019 41 minutes ago, MikeK said: This is when a good travel agent pays off! I actually am a travel agent.. The line for travel agents is also a very long wait. And I don't like to bother them with small things like this. YOLO and ellcee 1 1 Quote Link to comment Share on other sites More sharing options...
mworkman Posted August 19, 2019 Report Share Posted August 19, 2019 7 minutes ago, AGSLC5 said: I actually am a travel agent.. That's the problem right there....you didn't start the conversation off properly...it should have wen't like this.... You - This is (Insert Name & Travel Agency) and i would like to book a dinner reservation for one of my clients for Chops restaurant. RCCL- Sure, we can do this for you and your client, What ship, date and time would you like. You - date and time. RCCL- We have that available, name... You - Name given RCCL - Wait...that's you..Correct? You - Yes it is, Thanks, much appreciated..gotta go! JLMoran, Hoski, Ladyxsuebee and 3 others 5 1 Quote Link to comment Share on other sites More sharing options...
AGSLC5 Posted August 19, 2019 Author Report Share Posted August 19, 2019 3 minutes ago, mworkman said: That's the problem right there....you didn't start the conversation off properly...it should have wen't like this.... You - This is (Insert Name & Travel Agency) and i would like to book a dinner reservation for one of my clients for Chops restaurant. RCCL- Sure, we can do this for you and your client, What ship, date and time would you like. You - date and time. RCCL- We have that available, name... You - Name given RCCL - Wait...that's you..Correct? You - Yes it is, Thanks, much appreciated..gotta go! Correct! I must try that next time... Oh let me tell you booking dining for a big group takes hours.. I literally spent 7 hours on the phone with dining to book a group of 15 people. mworkman, WAAAYTOOO, Hoski and 3 others 1 5 Quote Link to comment Share on other sites More sharing options...
twangster Posted August 19, 2019 Report Share Posted August 19, 2019 3 minutes ago, AGSLC5 said: Correct! I must try that next time... Oh let me tell you booking dining for a big group takes hours.. I literally spent 7 hours on the phone with dining to book a group of 15 people. Yeah I cringe when I have to ask my TA something I know is beyond basic. It will take her hours with Royal. Other cruise lines not so much, but Royal can be a Royal Pain for TA's. JLMoran, Hoski, WAAAYTOOO and 2 others 1 2 2 Quote Link to comment Share on other sites More sharing options...
YOLO Posted August 19, 2019 Report Share Posted August 19, 2019 2 hours ago, AGSLC5 said: Correct! I must try that next time... Oh let me tell you booking dining for a big group takes hours.. I literally spent 7 hours on the phone with dining to book a group of 15 people. So that's RCL doing it's passengers, their TAs, and themselves a huge disfavor! It's very bad business. When I get to be CEO I'll make fixing this my top priority! VOTE FOR ME... 2 hours ago, twangster said: Yeah I cringe when I have to ask my TA something I know is beyond basic. It will take her hours with Royal. Other cruise lines not so much, but Royal can be a Royal Pain for TA's. Yeah, but you really aren't asking for "beyond basic". It should be simple to book dinner reservations. So simple that a TA should not even need to be involved! RCL simply needs to fix their website to book dinner reservations (and everything else)... tmp916 and raahc 2 Quote Link to comment Share on other sites More sharing options...
Biff215 Posted August 20, 2019 Report Share Posted August 20, 2019 We booked two rooms this month on Harmony and often ran into the same issue on the cruise planner. One day it would link them perfectly while other days we would get the error. Of course the latter would always happen when there was something worth booking! kind of glad now that I didn’t bother calling, hope everything worked out! AGSLC5 1 Quote Link to comment Share on other sites More sharing options...
AnnetteJackson Posted August 20, 2019 Report Share Posted August 20, 2019 19 hours ago, twangster said: Yeah I cringe when I have to ask my TA something I know is beyond basic. It will take her hours with Royal. Other cruise lines not so much, but Royal can be a Royal Pain for TA's. But you know what... that is part of what you are getting when you book with a Travel Agent. Yes it may put us on the phone for long times, but that is our jobs. We know how to multi-task and get several things done at one time, and we love being able to know we saved you the client time so you can enjoy your cruise and not worry about the planning process KristiZ, FionaMG, StephanieH and 4 others 7 Quote Link to comment Share on other sites More sharing options...
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