Sushitex Posted August 16, 2019 Report Share Posted August 16, 2019 Hi- How does one figure out who is the “primary” person in a household? Does it take a phone call to Royal to find out or is there a way to tell by looking at your online account? Dh and I both have C& A numbers and each receive the standard Royal emails concerning cruise sales and discounts. Dh also made Prime status in the Casino Royale program on our one cruise with Royal but has not received any emailed or snail mail casino offers yet. Thanks for any advice! Quote Link to comment Share on other sites More sharing options...
Atlantix2000 Posted August 16, 2019 Report Share Posted August 16, 2019 Is there even such a thing as primary person in a household? There's a primary person on a specific reservation which would be whoever made the reservation. That person could be different if you have multiple cruises planned but I've never heard about such a distinction for the household. Quote Link to comment Share on other sites More sharing options...
Sushitex Posted August 16, 2019 Author Report Share Posted August 16, 2019 I am not sure myself, because we have only been on one Royal cruise so far. I was just reading some of the “ fine print “ in Royal’s Crown & Anchor web pages and “primary member” was mentioned. Quote Link to comment Share on other sites More sharing options...
tiny260 Posted August 16, 2019 Report Share Posted August 16, 2019 I wouldn't relay on getting an email from Casino Royal, I would just occasionally continue to call them and check on your available offers. I was getting emails from them every week and I haven't gotten one from them since the end of June. There is also a web site you can put in your last name and C&A number for available offers, but I can't find the link. Quote Link to comment Share on other sites More sharing options...
Sushitex Posted August 16, 2019 Author Report Share Posted August 16, 2019 We have that link bookmarked, but have yet to see anything but this message: THE INFORMATION PROVIDED DOES NOT MATCH ANY OF OUR CURRENTLY LOADED OFFERS. PLEASE CONTACT US DIRECTLY TO REVIEW WITH A CASINO REPRESENATIVE AT OUR TOLL FREE # 1 888 561 2234 OR VIA EMAIL AT CLUBROYALE@RCCL.COM. The website link is: https://www.clubroyaleoffers.com/ Dh called Casino Royale (again) on Monday to see why he never has received any offers...they said that the only offer to appear was the code for the free inside cabin ( certificate earned at 2400 points on our cruise.) We used that certificate the day after returning from the first cruise to book a second cruise, lol, so it’s gone. The delay in receiving offers may be because the first cruise was not quite 2 months ago (perhaps there is a backlog of new Prime members to be added to the system?) Then again, I have been reading on this blog, on Cruise Critic, and in the Facebook group for Casino Royale patrons, that many people, even longtime casino club members, have yet to receive email or snail mail offers. Not encouraging... Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.