GlowTheWeird Posted August 12, 2019 Report Share Posted August 12, 2019 This question: ‘Were you asked by any crew member onboard this voyage to provide positive ratings/reviews on this survey”. The dining crew were all sharing to make sure you do the survey but they didn’t specifically say ‘positive’. I don’t want anyone in trouble and I certainly want to give credit to everyone individually as everyone was fantastic!!!! I’m just confused as to what they are looking for here. Did they want crew to share, and will they be docked if I say no, since they said please do the survey if you were happy. Or will they be docked if u say yes. They work so hard and everyone was great! Quote Link to comment Share on other sites More sharing options...
twangster Posted August 12, 2019 Report Share Posted August 12, 2019 When in doubt go with the truth. Did they mention the survey? If so, then yes. WAAAYTOOO and GlowTheWeird 1 1 Quote Link to comment Share on other sites More sharing options...
GlowTheWeird Posted August 12, 2019 Author Report Share Posted August 12, 2019 3 minutes ago, twangster said: When in doubt go with the truth. Did they mention the survey? If so, then yes. They mentioned the survey yes, but they didn’t mention giving a ‘positive rating’ so then is the truth no. Haha twangster 1 Quote Link to comment Share on other sites More sharing options...
BunnyHutt Posted August 12, 2019 Report Share Posted August 12, 2019 1 hour ago, GlowTheWeird said: They mentioned the survey yes, but they didn’t mention giving a ‘positive rating’ so then is the truth no. Haha This was the logic I used. Yes, we were asked to complete the survey but never were asked specifically for positive ratings... only honest ones. Quote Link to comment Share on other sites More sharing options...
ChessE4 Posted August 12, 2019 Report Share Posted August 12, 2019 3 hours ago, GlowTheWeird said: This question: ‘Were you asked by any crew member onboard this voyage to provide positive ratings/reviews on this survey”. The dining crew were all sharing to make sure you do the survey but they didn’t specifically say ‘positive’. I don’t want anyone in trouble and I certainly want to give credit to everyone individually as everyone was fantastic!!!! I’m just confused as to what they are looking for here. Did they want crew to share, and will they be docked if I say no, since they said please do the survey if you were happy. Or will they be docked if u say yes. They work so hard and everyone was great! I agree with @BunnyHutt and @GlowTheWeird . You only say "yes" if they told you to mark a 10 or some specific number. Royal wants the crew to encourage survey responses. Yes, everyone should complete the survey so that the data are more reliable, and hopefully, valid. What Royal doesn't want is someone trying to coerce you into giving a high rating. Early on in the cruise the wait staff should say that they want to exceed your expectations, and they should find out what you really like so that they can excel. So it is important to give the staff feedback along the way. I have been at the other side of all this -- trying very hard to get surveys turned in to improve the program I directed. We used to say that feedback is a gift.... My only criticism of the Royal surveys is the lack of a section for comments, like at the very end. They ask for names of staff members, but I couldn't find a way to say 3 to 5 important things about the cruise. That is what they are missing...they only seem to go down that road for Coco Cay. Floski and GlowTheWeird 1 1 Quote Link to comment Share on other sites More sharing options...
Matt Posted August 13, 2019 Report Share Posted August 13, 2019 I agree it depends on context, but usually when someone does mention the survey they usually heavily hint the survey directly impacts them. While I rarely hear "give us positive comments or we're fired" anymore, they do tend to make it obvious they want us to be positive. So to answer the OP, if someone mentions the survey, I answer "yes" to that survey question. Quote Link to comment Share on other sites More sharing options...
Fuzzywuzzy Posted August 13, 2019 Report Share Posted August 13, 2019 I had a chat with our head server last year on Anthem about this. He didn't exactly ask for a high rating, just for us to complete the survey truthfully. But he did tell me that after a number of consistent high ratings there is a reward. They get a day off. And to them that's like a treasure chest of gold. GlowTheWeird 1 Quote Link to comment Share on other sites More sharing options...
GlowTheWeird Posted August 13, 2019 Author Report Share Posted August 13, 2019 1 hour ago, Fuzzywuzzy said: I had a chat with our head server last year on Anthem about this. He didn't exactly ask for a high rating, just for us to complete the survey truthfully. But he did tell me that after a number of consistent high ratings there is a reward. They get a day off. And to them that's like a treasure chest of gold. Yes! I had spoken to one of the crew about the same, they get time off preference the higher the ratings so I really wanted to do them right by it. I am probably over thinking it but also, I don’t like the wording of it Fuzzywuzzy 1 Quote Link to comment Share on other sites More sharing options...
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