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FManke

Your Future Vision for RCCL

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7 minutes ago, WAAAYTOOO said:

I am guessing here....but I suspect that each ship (and perhaps even, each division within the ship itself) is probably an independent cost center.  If that is the case, they have the flexibility to implement revenue programs in whatever way they will benefit the ship (or division) most positively.  That is the only explanation that makes any sense.  As independent cost centers, they will not only benefit from higher net revenue, but also be negatively impacted for lower net revenue.  This also allows for innovation.  With flexibility to implement these policies "creatively",  they can find out how the policies best benefit the cruise line and what works the best.

I would agree that is most likely the case.  That works best for maximizing revenue for the company, BUT not increasing the customers satisfaction.  This thread, I think, is about what would make us the paying customer's experience more enjoyable not increasing Royal's bottom line.  They are very good at that on their own.

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34 minutes ago, WAAAYTOOO said:

I am guessing here....but I suspect that each ship (and perhaps even, each division within the ship itself) is probably an independent cost center.  If that is the case, they have the flexibility to implement revenue programs in whatever way they will benefit the ship (or division) most positively.  That is the only explanation that makes any sense.  As independent cost centers, they will not only benefit from higher net revenue, but also be negatively impacted for lower net revenue.  This also allows for innovation.  With flexibility to implement these policies "creatively",  they can find out how the policies best benefit the cruise line and what works the best.

They are independent.  The larger ships have a revenue office on board who monitors everything from on-board purchases to how well the galley is tracking towards the food budget for that cruise to costs within the marine department.

I bumped into a revenue officer leaving the lounge on Serenade and when he inquired about my cruise I mentioned a poor Chops experience.  It didn't take long for the restaurant manager to reach out to me.  

However I still think they could be more consistent with their policies for food and beverage.  I avoid the UDP because of ambiguity and uncertainty.  If I knew what I was getting, I might buy it more.  So in my case the flexibility they afford the ship to implement their own policy is costing them revenue as I rarely buy specialty dining once on board.

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1. More new  places to cruise to including Oasis classes.
2. Refresh Radiance class so the we can enjoy more new itineraries which require smaller ships.
3. More stay overs in interesting ports even if it means going out from the port during the night not loose revenues.
4. Working web site that allow to do at least what was possible to be done two years ago ..
5. More TV channels options.
6. Ability to mark your table in the WJ so people can go on the same time to take food without worry to loose the table.
7. Better breakfast in the WJ , more options , more fresh vegetables and fruits.
8. Replace Cats.
9. Better ventilation in the casino.
10. Replace JR with better Hamburger joint.
11. More comfort food during the night , WJ to be open longer.
12. Shuttle buses to the nearest city/public transportation center with Normal cost.
13. Single day drinking package.
14. Drinking cards in all cruises. 


 

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