Bob Peterson Posted June 12, 2019 Report Share Posted June 12, 2019 When we schedule a cruise it's usually many months in advance. We do our homework with regard to cruise line, destinations, excursions, pricing etc. But, what happens if something happens? I know we didn't think about this when we scheduled our cruise for the last week in April on Independence of the Seas. We chose Royal Caribbean because my daughter has taken cruises on this line and been very satisfied. In our case things didn't start out so good. Approximately one month before departure my wife was diagnosed with a very aggressive breast cancer. The Dr. said that the cruise was out of the question, "I hope you have trip insurance", which we did. What we did not understand is that trip insurance covers what the cruise line does not. This is based upon when the cruise was cancelled and why. The cruise line prorates the amount of refund that the trip insurer is to refund. This starts with the total amount of the trip minus drink package, third party excursions, etc., and, also minus the percentage based on time of cancellation before date of boarding. Royal Caribbean refunds the amount of the charges listed on the trip itinerary minus the deposit, usually $200.00, minus the percentage that AON (the trip insurance company) is responsible for. They also refund taxes, gratuities etc. The amount of money refunded can be less than you expected. Which brings us back to what happens if..... In the final analysis if something goes off the rails you are at the mercy of the corporation behind the fancy boat and colorful marketing. How did Royal Caribbean fair? The bottom line is very well. There was some initial misunderstanding which required calling the conflict resolution department. Soloman and his supervisor were great. They listened to my concerns took a look at the records and realized there was an error on their computations and within days refunded an additional 349.00. My hats off to Royal Caribbean and the conflict resolution group for taking a step back and doing the right thing. This relieved some stress during an already stressful time. Thanks again. Hopefully, if things go well the entire family will be taking a "Recovery Cruise" and yes it will be on Royal Caribbean. Skid and SpeedNoodles 1 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted June 12, 2019 Report Share Posted June 12, 2019 Very sorry to hear about your wife's diagnosis, Bob. That has to be horrifying in so many different ways... Glad to hear that your cancellation and refunds were <finally> resolved satisfactorily and here is to your wife's speedy and full recovery. God speed. tiny260 and Skid 1 1 Quote Link to comment Share on other sites More sharing options...
Sweety Posted June 12, 2019 Report Share Posted June 12, 2019 I had breast cancer twice. I wished your your wife a speedy recovery. Please do everything the doctor says and get the rest. Skid and WAAAYTOOO 1 1 Quote Link to comment Share on other sites More sharing options...
Skid Posted June 12, 2019 Report Share Posted June 12, 2019 3 hours ago, WAAAYTOOO said: Very sorry to hear about your wife's diagnosis, Bob. That has to be horrifying in so many different ways... Glad to hear that your cancellation and refunds were <finally> resolved satisfactorily and here is to your wife's speedy and full recovery. God speed. @Bob Peterson, prayers are with you. @WAAAYTOOO, well said!! 3 hours ago, Sweety said: I had breast cancer twice. I wished your your wife a speedy recovery. Please do everything the doctor says and get the rest. @Sweety, Prayers for you also. Here's hoping it's all in the past. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Sweety Posted June 13, 2019 Report Share Posted June 13, 2019 1 hour ago, Skid said: @Bob Peterson, prayers are with you. @WAAAYTOOO, well said!! @Sweety, Prayers for you also. Here's hoping it's all in the past. Thank you. I am doing well. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Fairlynew Posted June 13, 2019 Report Share Posted June 13, 2019 Prayers for healing for your wife and strength for you and your family. I am glad that the insurance issues regarding your cruise did not add stress to an already stressful situation. I hope to hear all about your wife's recovery celebration cruise in the very near future. WAAAYTOOO, tiny260 and Skid 2 1 Quote Link to comment Share on other sites More sharing options...
YOLO Posted July 15, 2019 Report Share Posted July 15, 2019 Sorry to read this about your wife Bob. I hope she is doing better now. Quote Link to comment Share on other sites More sharing options...
Jill Posted September 13, 2019 Report Share Posted September 13, 2019 My recovery cruise was on Oasis in 2017. Each year we celebrate my NED (no evidence of disease) status with another RC cruise. I’m almost 3 years NED, Stage 4b endometrial cancer. Bob I pray you and your wife will also enjoy a recovery cruise! Glad RC came through for you too! Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted September 13, 2019 Report Share Posted September 13, 2019 3 minutes ago, Jill said: I’m almost 3 years NED, Stage 4b endometrial cancer. WOW ! That is incredible ! Congratulations !!! Jill 1 Quote Link to comment Share on other sites More sharing options...
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