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Well , just got off Mariner and they are taking away more Diamond Plus perks.  No more embark, disembark special treatment.  They have pushed us off and offer The Key in which anyone can pay $20 a day to receive what we took years and $$$ thousands to earn!  You lost my business Royal Caribbean....each year they change the program and treat their loyals not so royal...see ya!

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32 minutes ago, Debdoescruises88 said:

Well , just got off Mariner and they are taking away more Diamond Plus perks.  No more embark, disembark special treatment.  They have pushed us off and offer The Key in which anyone can pay $20 a day to receive what we took years and $$$ thousands to earn!  You lost my business Royal Caribbean....each year they change the program and treat their loyals not so royal...see ya!

And this is what everyone is willing to spend sooooo much money to reach Diamond Plus??? Things aren't the way they used to be years ago. I've sailed 40 years and I have seen many changes and not for the benefit of the cruisers/loyal customers. I've said it once and I'll say it again. If you want to spend all that extra lovely cash just to say you are "Diamond Plus", be my guest. RCCL will be more than happy to take your money. I agree with @Debdoescruises88 . I've reached a point with RCCL and there tactics in taking away perks. So now, we have to pay $20.00/per day, for a perk we already had, for a "little orphan annie decoder ring" that you use once to get priority embarkation??? Seriously??!? No thanks!! I'll take my business elsewhere!!

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I could not disagree more. The prices years ago were so much higher and taking into account inflation, cruises are incredibly inexpensive compared to what they were. They keep the bases price down so more people can afford to go. You than pay for what you want. This is a better model. You may do something different but if you're looking at a different cruise line it will be the same.

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17 minutes ago, BB1 said:

I could not disagree more. The prices years ago were so much higher and taking into account inflation, cruises are incredibly inexpensive compared to what they were. They keep the bases price down so more people can afford to go. You than pay for what you want. This is a better model. You may do something different but if you're looking at a different cruise line it will be the same.

Actually, you are so far from the truth. As I've said, I've cruise 40 years, not 10 or 15 like most. I've seen what cruises offered throughout the years and things have been taken away and curtailed to the point that in 5-10 years, you will be paying for your meals, sandwiches, snacks, etc. through vending machines on the ship, which is currently being tested on a cruise line I dare not mention. The service itself decreased dramatically from 10 years ago. The quality of food MOST DEFINITELY changed. If you've cruised as long as I have, you will take note of all the changes. I can see it now... HOLIDAY INN of the SEAS!!

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I have cruised for many years and I still disagree with you. My honest question is if you don't like it, why do you go, why do you post and complain? Since your moving on with your friend,  i guess you will not be posting here anymore since this is the Royal Caribbean blog. I wish you good luck finding something you enjoy.

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Well we don't know that that's why the OP booked so many cruises...to get to Diamond Plus. Should never assume.

 

So....how would you feel about anything that you once had or was included but now you lost it AND you have to pay extra to get it back.....not really fair at all. Whether its cruise loyalty program or anything. Most ppl complain when their bank ups fees for stuff that used to be free or your cable company now charges you for what used to be included in your package etc.

 

While you may not feel the same or have a different opinion...facts are facts..many things that used to be included are now not....I cant talk about 40 years ago..but in the last 6 years cruising even I have seen a big change towards upsell and charge for everything extra they can, remove "free" venues for pay for use ones etc......

 

Its a fact, things have changed....and its only better for those with lots of $$...

 

Whether you want to continue to cruise with Royal or you like it or not is your decision, but that doesn't change facts.

 

 

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I think people have the wrong perspective.  These were perks that were given to them without any guarantees. These are businesses and need to have profits.  That's what pays for all of these new ships. Years ago when prices were relatively higher we had window rooms on Vision. Is that comparable to the Oasis ships. Also, when they start programs they are not necessarily permanently viable. I think people know this and that's what works them up. At one time, half the ship wasn't Diamond or above. Is this sustainable? Or how about the perks for Pinnacles,  does anyone think their benefits are permanent? I'm just talking about reality. If someone finds something that works  better, they SHOULD move on.  It's just better than cpmplainig.

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Nothing in life is guaranteed, we know that.

 

Royal makes lots of profits..before these changes.

 

Half the ships aren't diamond...at least never any I have been on.

 

Nothing wrong with liking a product but not being happy with the changes. Its possible to do both.

 

These boards are for voicing opinions, details, facts etc...

 

Used to be something to loyalty....these days it seems not so much.

 

 

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9 minutes ago, Traveler said:

Can you elaborate ? Is not there a queue for D+ in the check in ? they allow you on only after The keys people or with the key people ? 

If it was anything like Harmony...

Terminal has dedicated entrance/line for Suites and Pinnacle. All others share the other entrance. Security screening, same deal. Didn't notice any signage for The Key at this point.

Once cleared security then the check in tablet people are broken down to the various levels, plus The Key. Waiting area, Suites and Pinnacles have one area. The Key has another holding pen. Don't recall waiting arrangements for Diamond and Diamond Plus. Boarding, B2B, think Star Class, rest of the Suites and Pinnacles, The Key, Diamond+, Diamond, and so on...

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1 hour ago, BB1 said:

I have cruised for many years and I still disagree with you. My honest question is if you don't like it, why do you go, why do you post and complain? Since your moving on with your friend,  i guess you will not be posting here anymore since this is the Royal Caribbean blog. I wish you good luck finding something you enjoy.

I never said I didn't like RCCL or else I wouldn't have been Diamond Plus many moons ago.  I'm just sharing information substantiating what other's see. We all are here to share and respect everyone's opinions and experiences and agree with @monctonguy's statement " These boards are for voicing opinions, details, facts etc... "

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but are the other lines really doing anything differently ?      seems to me this is a common trend.    while i've never cruised a "luxury" line and never will,  just not our style,  from what i've read they are still catering to those who want all the perks, bells and whistles but it comes at a cost.  Royal is considered a family value cruise line these days so i'm not really surprised they are scaling back on catering to the "elite".    no disrespect to the OP but those changes aren't happening on a whim.   A simple call to RCCL or reading these boards can provide all with more than enough information to preemptively know of the changes rather than running a risk of disappointment once you board.    While we only cruise one a year, i'm constantly reading and researching about it all.   I find it hard to believe that someone who has spent " $$$ thousands" over the years cruising wouldn't take to the time to do a little research on the constant changes that are going on within the industry before spending $$$ thousands more on their next cruise...   and welcome to the blog!

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1 hour ago, CGTLH said:

If it was anything like Harmony...

Terminal has dedicated entrance/line for Suites and Pinnacle. All others share the other entrance. Security screening, same deal. Didn't notice any signage for The Key at this point.

Once cleared security then the check in tablet people are broken down to the various levels, plus The Key. Waiting area, Suites and Pinnacles have one area. The Key has another holding pen. Don't recall waiting arrangements for Diamond and Diamond Plus. Boarding, B2B, think Star Class, rest of the Suites and Pinnacles, The Key, Diamond+, Diamond, and so on...

And before the key was it the same ? (beside the key are now boarding before D+) ? I am asking since I found out that in the US and Europe , once they start boarding its going quite fast.

I guess we can also complain that suits (even JS) are boarding before D+ , the question is did D+ lost any benefits since the key was presented ? or its just the feeling that someone that pays 20 $ per day get some of the benefits as D+ ?  

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22 minutes ago, Traveler said:

And before the key was it the same ? (beside the key are now boarding before D+) ?

Yup, unless more has changed. I recall some of the entrance/security policies had changed a month or so prior to The Key at Port Canaveral.

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26 minutes ago, CGTLH said:

Yup, unless more has changed. I recall some of the entrance/security policies had changed a month or so prior to The Key at Port Canaveral.

I guess its also the numbers playing here , it always looked funny for me that the lines of the gold check in are many times busier than the general lines. 

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1 hour ago, Lovetocruise said:

We just started sailing with Royal and I also noticed they don't offer all that much to the repeat customers, even at diamond ++++ level.  You just another in the crowd.  I feel Norwegian offers better benefits to their repeat cruisers.  I thought it was just me.     

Well , maybe its not visible but from Diamond and up you get : 

Diamond lounge access and free drinks between 5 to 8:30 PM 
3 Daily drink vouchers during the happy hour to be consume in any bar.
bottle water/juices in the room at embarkation day.
Discounts in internet packages and other discounts 
Many by one get one free (Wine , beer and more).

But yes , they are not announce your name and status once you get on the ship 

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The OP's experience was not my experience from Port Canaveral a couple weeks ago on Harmony. D+ had special area and we boarded ahead of The Key.

I never pay attention to areas for disembarkation. When it's time to go, I just head to the disembarkation point. Only exception is when I am in a suite and then I let Concierge escort me off.

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11 minutes ago, Traveler said:

Diamond launch access and free drinks between 5 to 8:30 PM 
3 Daily drink vouchers during the happy hour to be consume in any bar.
bottle water/juices in the room at embarkation day.
Discounts in internet packages and other discounts 
Many by one get one free (Wine , beer and more).

Let's break this down TRUTHFULLY:

A) Diamond launch access and free drinks between 5 to 8:30 PM
   -  this is ok
B) 3 Daily drink vouchers during the happy hour to be consume in any bar.
   -  This is the same as "A" above
C) bottle water/juices in the room at embarkation day.
  - Welcome Waters & Snack + Beverage Selection is given from Emerald Level & UP
D) Discounts in internet packages and other discounts 
 - Discounts for internet & other discounts are given from Gold Level & UP and it's on the sheet of paper left in your cabin
E) Many by one get one free (Wine , beer and more).
  - EVERYONE gets this as it's a sales pitch on your daily cruise compass.

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1 minute ago, princevaliantus said:

Let's break this down TRUTHFULLY:

A) Diamond launch access and free drinks between 5 to 8:30 PM
   -  this is ok
B) 3 Daily drink vouchers during the happy hour to be consume in any bar.
   -  This is the same as "A" above
C) bottle water/juices in the room at embarkation day.
  - Welcome Waters & Snack + Beverage Selection is given from Emerald Level & UP
D) Discounts in internet packages and other discounts 
 - Discounts for internet & other discounts are given from Gold Level & UP and it's on the sheet of paper left in your cabin
E) Many by one get one free (Wine , beer and more).
  - EVERYONE gets this as it's a sales pitch on your daily cruise compass.

I do agree the Diamond main benefits is the alcohol/diamond launch , there is also the free picture which is only diamond and above . The question is if Diamonds had better benefits few years ago and if the Diamond perks were harmed due to the key program ? 

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7 minutes ago, princevaliantus said:

A) Diamond launch access and free drinks between 5 to 8:30 PM
   -  this is ok

"Ok"?? Dude, unlimited alcoholic beverages every night is something no other cruise line does for its loyal customers. That is an incredible value.

5 minutes ago, Traveler said:

The question is if Diamonds had better benefits few years ago

I dont think so at all. The biggest issue I hear is the moving location of Diamond Lounges and/or more Diamond members than before.  Meh, not a big deal to me.

6 minutes ago, Traveler said:

if the Diamond perks were harmed due to the key program ? 

Absolutely not. It's no different than what the Suite guests get in terms of "buying into" and once again, Key guests have to pay for the benefits, whereas Diamond guests get it for free. 

There's also only a couple of benefits that Diamond guests share with The Key.  I believe a lot of Diamond cruisers are upset that the Key benefits were not extended to them as well, which is just petty.

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You people talk about lack of loyalty but you have none yourselves.  Just as Royal is trying to make as much as they can, you all are just trying to get as much as you can. It's very hypocritical but also comical. Here is what I've experienced. Many entitled angry people that declare they'll never sail on Royal again seem to reappear on every sailing I'm on. Go to the Suite lounge or the Diamond lounge.  The temper tantrums are almost nonstop. I just don't understand why people with so many complaints go again and again. 

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7 minutes ago, Matt said:
19 minutes ago, princevaliantus said:

A) Diamond launch access and free drinks between 5 to 8:30 PM
   -  this is ok

"Ok"?? Dude, unlimited alcoholic beverages every night is something no other cruise line does for its loyal customers. That is an incredible value.

Sorry...just okay since I don't drink alcohol and I can't comment on it. ?

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35 minutes ago, Matt said:

The OP's experience was not my experience from Port Canaveral a couple weeks ago on Harmony. D+ had special area and we boarded ahead of The Key.

I can add my own D+ boarding experience on Harmony on the 3-night cruise right before @Matt.  We arrived later than usual for us, probably 11:15 - 11:30.  When we got up to the boarding area, it looked like they were boarding the masses already.  There was a large crowd of people boarding (maybe 200+ people).  My husband went up to a RC employee standing behind a roped off area and asked her if there was a line to board specifically for D+.  She let us into the roped off area and told us to follow behind the family currently boarding.  I think they were suite guests.  I have to say, it was really nice not to have to wait with that crowd to board.  ?

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Let me get my disqualifications out there first.  I'm a lowly Platinum member with RCL and we've only been regularly cruising for about 10 years.  Part of the reason our club status isn't higher is because we have cruised on other lines.  I still feel like Royal's loyalty program is very good.  Compared to other programs like frequent flyer for an airline it is not time limited.  You simply continue to accrue points as you cruise even if it takes you years to get to the next level.  There are shortcuts to the top if you want to spend the money to get there.  Nobody guarantees that benefits won't change but I think their system is pretty straightforward as to what you can expect at each level.  Maybe because we're still newby's we don't have as high of expectations.  We enjoy the little "welcome back" statements from the staff when we join the line to board or the loyalty reception that we now get to attend.  Ok the drinks are watered down at the event but we're still pinching ourselves that we're on a cruise.  As far as food and service 20 years ago that isn't in our minds as we felt that the cost of a cruise was beyond our reach back then.  While we have cruised others so technically we have loyalty points with them we continue to look at Royal first because we think their ships are newer and better, price is fair compared to other vacations we might take and generally we love the people on a cruise.  I think this is a little like reading after cruise reviews. You read about someone's terrible experience on a cruise you were just on and had the time of your life.  Any you wonder were we really on the same ship?

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7 hours ago, Lovetocruise said:

We just started sailing with Royal and I also noticed they don't offer all that much to the repeat customers, even at diamond ++++ level.  You just another in the crowd.  I feel Norwegian offers better benefits to their repeat cruisers.  I thought it was just me.     

That is true, NCL’s benefits for the equal loyalty level are really a great deal better in my opinion. Hubby and I recently been having an ongoing conversation about whether we should stick with our decision to remain primarily with RCCL. And loyalty rewards are definitely a part of the calculation (as are associated lines, typical cruise perks, variety of routes, etc.).  And honestly this Key issue is becoming a part of the calculation since we like the suites (but why is long-winded and another issue). We have two cruises currently booked with RCCL for 2019 and we really like rccl, but our conversation on this issue continues.

 

@Razerbkfan  check our my hometown airline, Delta - they have one of the few airline loyalty programs where the miles earned never expire. ??

 

@princevaliantus  so, where do I get one of these “little orphan annie decoder ring”? Does it come in a Captain Crunch box? ?

 

@BB1  I have to say that I am not quite sure why you seem so very angry and dismissive of the opinion of others. The OP didn’t say something terrible, just their own opinion. I like this RCL blog board very much, but it is not to my knowledge a cheering section or a fan club for rccl but is rather a place for discussion (including ones that are at times negative about some aspect of rccl).  It is for real conversation with real opinions of new and veteran rccl customers. If that is not true, someone please correct me!  I see you had virtually no posts before the 4 out of the 5 you have made in this one thread rather condemning of posters for having any non-glowing opinions; but please note that those posters you are criticizing include people who have been around here a while and have made genuine and consistent efforts at helping others.  

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Your interpretation of my posts was incorrect.  I was not angry nor dismissive and everyone is entitled to their opinion.  If you look all the way back to the beginning of this thread you will see the original posts were angry and basically temper tantrums because the poster was  not let on the ship early and the first two posters definitively proclaimed they would go elsewhere. I guess when people say that, I assume they mean it.  I guess they don't. My question was, and I repeat, if someone is so unhappy with the cruise line, why do they keep coming back? In my opinion, and this is just my opinion, many of these perks will be taken away as the upper tier levels swell. People will keep complaining and maybe eventually go elsewhere but it's not going to be any different elsewhere because they're all on the same playing field. I just signed up for this blog so I don't have a long history but I have been cruising for years and I see these people with bad attitudes affecting other guests trips and I don't think that's fair. One last point.  I really don't see how anything I say can be construed as cheerleading.  I just think people refuse to face reality 

 

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34 minutes ago, BB1 said:

I just signed up for this blog so I don't have a long history but I have been cruising for years and I see these people with bad attitudes affecting other guests trips and I don't think that's fair.

@BB1 welcome to the boards. Glad you found us. 

I feel the same as you, if people are unhappy with a cruise line, it is time to look elsewhere.   

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I am a cruise nerd.. I am Diamond Plus with 326 points.. Here is what I am excited for.. at 340 points I get a meal with an officer.. I am praying I get this meal.. I want to pick that officer's brain like no other. So im just hoping they don't take that perk away before I get to 340 which I will be getting by Jan for my birthday cruise. Other than that I have no complaints.. I like that I get my nightly diamond drinks and I like getting 2 days of free internet. I don't really care about boarding quicker as I cant always make it to the port before 12 anyways due to work issues. I mean would I love it if they threw in a free meal at chops like how NCL does with Cagney's sure that would be great but because they don't that doesn't make me want to stop sailing with Royal. I think people are getting way to upset with this whole loyalty program. I cruise on Royal because I like their product. I love how innovative their ships are. I love the shows/entertainment on Royal, I love the casino, I love the Unlimited dining package, I love the solariums, and now I also love Coco Cay lol so I absolutely don't keep cruising with them because of their loyalty program to me thats just so silly. But hey everyone is entitled to their own opinion and if the OP is done with Royal because they cant get on the boat fast enough ok no problem more room for the rest of us. 

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As someone newer to cruising and still only Gold, the thought of loyalty perks is pretty foreign to me.

Royal Caribbean is the only cruise line I’ve personally sailed with, but at the end of the day after having heard hundreds of reviews and talking with friends and family who have sailed other cruise lines, Royal is the only one I’d want to give my money. Disney is too expensive and RC has an excellent experience-versus-cost ratio that fits perfectly for my family.

I’d never consider leaving one company over another due to loyalty rewards, my money and time is better spent seeking out the best bang for my buck and sticking with it for that reason. 

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6 hours ago, AGSLC5 said:

I am a cruise nerd.. I am Diamond Plus with 326 points.. Here is what I am excited for.. at 340 points I get a meal with an officer.. I am praying I get this meal.. I want to pick that officer's brain like no other. So im just hoping they don't take that perk away before I get to 340 which I will be getting by Jan for my birthday cruise. Other than that I have no complaints.. I like that I get my nightly diamond drinks and I like getting 2 days of free internet. I don't really care about boarding quicker as I cant always make it to the port before 12 anyways due to work issues. I mean would I love it if they threw in a free meal at chops like how NCL does with Cagney's sure that would be great but because they don't that doesn't make me want to stop sailing with Royal. I think people are getting way to upset with this whole loyalty program. I cruise on Royal because I like their product. I love how innovative their ships are. I love the shows/entertainment on Royal, I love the casino, I love the Unlimited dining package, I love the solariums, and now I also love Coco Cay lol so I absolutely don't keep cruising with them because of their loyalty program to me thats just so silly. But hey everyone is entitled to their own opinion and if the OP is done with Royal because they cant get on the boat fast enough ok no problem more room for the rest of us. 

I remember being one of the lucky ones who got invited to the Captain's table for dinner. Boy did I pick his brain with a thousand and one questions! Those were the days !!! You will love the meal with an officer. Just don't scare them away with all the questions like I did !!! ?????

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10 hours ago, AGSLC5 said:

at 340 points I get a meal with an officer.. I am praying I get this meal..

This was one of our greatest disappointments after looking forward to it for so long.  Our meal was AWFUL and the officer (on our end of the table, anyway) was a very low ranking operations officer who knew little about anything except for the engine room.  We have not been back to another one since. If I were you, Stephanie, I would temper my expectations.

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58 minutes ago, WAAAYTOOO said:

This was one of our greatest disappointments after looking forward to it for so long.  Our meal was AWFUL and the officer (on our end of the table, anyway) was a very low ranking operations officer who knew little about anything except for the engine room.  We have not been back to another one since. If I were you, Stephanie, I would temper my expectations.

Aww man this is unfortunate news. Ok well then I will have to lower my expectations greatly. Its too bad because I honestly it was the only "perk" I really was looking forward too. But it doesn't make me want to not cruise with Royal. Now the Casino program on the other hand that makes me pull my hair out sometimes lol. 

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17 minutes ago, CGTLH said:

On the Symphony sailing I was the only 340+ point holder that signed up. Due to the lack of sign ups it was cancelled. The Loyalty Ambassador did offer lunch at any specialty restaurant instead.

Aww man. Well like you I always buy the Unlimited dining package so a free lunch doesn't help me. I really want to pick an officers brain lol. 

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11 minutes ago, AGSLC5 said:

Aww man. Well like you I always buy the Unlimited dining package so a free lunch doesn't help me. I really want to pick an officers brain lol. 

So far the only one I've done, on Adventure, we had the Environmental Officer at our table. Was held in the MDR at a few tables for 12 or so. Each table an Officer or equivalent, example another table had the Music Director.

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13 hours ago, AGSLC5 said:

Here is what I am excited for.. at 340 points I get a meal with an officer.. I am praying I get this meal..

Still a perk, had one on Ovation last week.  This was an top elite heavy cruise with many D+ and P so the meal was in the MDR away from everyone else.  There were 10 tables each with 6-8 guests at them.  Choice of red or white wine that they kept pouring when my glass was 1/2 empty.  Our table had a Hotel Director.  Understand it's not a one-on-one lunch with an officer but shared with other 340+ guests which is usually kind of cool because they ask questions I haven't thought of.  

2 hours ago, WAAAYTOOO said:

This was one of our greatest disappointments after looking forward to it for so long.  Our meal was AWFUL and the officer (on our end of the table, anyway) was a very low ranking operations officer who knew little about anything except for the engine room.  We have not been back to another one since. If I were you, Stephanie, I would temper my expectations.

Opposite my experience.  I've quite enjoyed them.  I've had meals from Chops, Jamie's or special items from the galley.  You may not always get the Captain at your table but every officer has something unique to contribute.  

2 hours ago, CGTLH said:

On the Symphony sailing I was the only 340+ point holder that signed up. Due to the lack of sign ups it was cancelled. The Loyalty Ambassador did offer lunch at any specialty restaurant instead.

I've don't recall being asked to sign up.  I just get the card in my cabin stating the time and venue.

1 hour ago, AGSLC5 said:

Aww man. Well like you I always buy the Unlimited dining package so a free lunch doesn't help me. I really want to pick an officers brain lol. 

Sometimes you get lucky and sit right next to the Captain, sometimes you are at the other end of the table and it's a lower level officer but generally speaking most officers have been around a little while and there is always something I get out of them, if nothing else than a meal and as much wine as i can drink (in the middle of the day).

I also enjoy the free bridge tour, galley tour and entertainment tours.  You learn something different every time.

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I've sailed a number of times now since The Key program has been available.  Only once have I purchased it when I did the review on the initial Key cruise on Oasis in November.  

I've cruised six times without buying The Key as a D+ with the Key available for purchase.

I've experienced zero impact to my D+ benefits.

As far as I am concerned I am glad Royal has a developed a new source of revenue that doesn't require me to buy into it or have any impact to me.  This means they can keep the cost of cruising low for the rest of us without cutting service levels.  I have no problem with that.

The most impact was one sailing when Key guest were called to board after suites but before D+.  This "delayed" the D+ call by 47 seconds.  Yep, I boarded 47 seconds later that I would have otherwise.  No big deal.  No impact.  

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   I agree with Matt!  I have looked up other cruise line's loyalty programs and found that Royal Caribbean's Diamond Lounge benefits with a social gathering and  free drinks each night is way better than what other cruise line's loyalty programs offer. 

   Also, why are people concerned if they have to wait for a while on a table at dinner? It's just like or usually much better than restaurants on land. My suggestion: relax,  you're on vacation,  have fun!!!

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