Upgrading the Refreshments package to Deluxe beverage package

[JerseyJoe]

There is one person in my party of 6 who would like to upgrade from the refreshments package to the deluxe beverage package. I know, she is the only adult of drinking age booked to that room, so it is possible to only upgrade that one. My question is this: can it be done through the website, or would it require a phone call?

[tiny260]

Have her try it on the web page and if it gives an error or something, then obviously a phone call would be in order.

[JerseyJoe]

1 minute ago, tiny260 said:

Have her try it on the web page and if it gives an error or something, then obviously a phone call would be in order.

I asked them through Facebook, and they said that I just needed to cancel the refreshments package, then book the Deluxe package. But when I tried, it gave me a warning that if I cancel, it affects all guests on the reservation. I told them that, and they asked me to log out so they could look at it and see if it would affect anything else. Still waiting to hear back...

[tiny260]

But the key statement above is that everyone else in the room is under age.

I know what the warning is saying, you change something in the room it applies to all, but the drinking age is what I'm basing my response on.

I had to call, but only 2 adults and both are drinking age.

[AshleyDillo]

If everyone else in the room is underage, then it should let you cancel and rebook one deluxe and the rest refreshment packages.   It will be a refund to your credit card in a few days.

However, you need to check and see if the refreshment package price has increased from when you booked it.  If that's the case, I would suggest calling Royal and doing it over the phone.

[JerseyJoe]

1 minute ago, AshleyDillo said:

If everyone else in the room is underage, then it should let you cancel and rebook one deluxe and the rest refreshment packages.   It will be a refund to your credit card in a few days.

However, you need to check and see if the refreshment package price has increased from when you booked it.  If that's the case, I would suggest calling Royal and doing it over the phone.

Yes, it was $20 per day when I booked it, and is now $26. They are looking into it now, waiting to hear back.

[JerseyJoe]

They were able to cancel the refreshments package for just the one guest for me, then I was able to purchase the Deluxe package.