BarbieBell Posted April 3, 2019 Report Share Posted April 3, 2019 We were so sad on Tuesday April 2, when we were notified our upcoming transatlantic on the Oasis for April 21 has been cancelled. They said the ship is being sent to Cadiz Spain for repairs and no word when she will be back in service. Royal has been very accommodating except they refused to transfer your onboard credits to another cruise? Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted April 3, 2019 Report Share Posted April 3, 2019 1 hour ago, BarbieBell said: they refused to transfer your onboard credits to another cruise? Is this a cruise that you booked as a result of the TA cancellation or one that you already had booked ? If it is a new booking, booked in place of the cancelled cruise I would call back again and speak with someone until you get this rectified. You should be getting your OBC as well as the cost of the cruise. If this is an already-booked cruise, I don't know if you have a legitimate claim on this or not....but I certainly would try again. tiny260 and The Cruise Junkie 2 Quote Link to comment Share on other sites More sharing options...
twangster Posted April 3, 2019 Report Share Posted April 3, 2019 The 100% FCC plus full refund is the compensation. The cancelled cruise is wiped from the books along with whatever you had in terms of OBC or KSF or any other promo. You are free to book a new cruise using that FCC and benefit from whatever current promos, sales and/or OBC is offered for the new booking. Getting any new OBC offered plus trying to retain your old OBC while benefiting from 100% FCC seems a little greedy. JennyB, The Cruise Junkie, Oliver and 1 other 2 2 Quote Link to comment Share on other sites More sharing options...
BarbieBell Posted April 3, 2019 Author Report Share Posted April 3, 2019 Oops I forgot this site is pretty testy, my $475 for the cancelled TA was something I was looking forward to, so call it greedy if you like, but I don't think the "new" promos will be comparable. Maybe a choice of either would be fair. Although my bio shows Pre Gold I'm actually Diamond+ and an experienced cruiser so hold back on the slams. Carlos A., Gears, ctwilliams and 3 others 1 3 2 Quote Link to comment Share on other sites More sharing options...
AGSLC5 Posted April 3, 2019 Report Share Posted April 3, 2019 22 minutes ago, BarbieBell said: Oops I forgot this site is pretty testy, my $475 for the cancelled TA was something I was looking forward to, so call it greedy if you like, but I don't think the "new" promos will be comparable. Maybe a choice of either would be fair. Although my bio shows Pre Gold I'm actually Diamond+ and an experienced cruiser so hold back on the slams. I actually find this site pretty friendly compared to another forum based site... Are you aware what exactly happened to Oasis? It was a really freak accident. I don't think you are trying to be greedy but I am not sure exactly what you want. I heard Royal is giving a full refund plus a 100% cruise vouchers for another cruise.. To me that sounds good. You basically will be getting your money back for this plus another potentially free cruise.. I am not sure what else you were looking for? I know you are being inconvenienced and I totally get how that stinks but Royal is trying hard to make this weird accident right. JennyB, ctwilliams, Baked Alaska and 2 others 5 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted April 3, 2019 Report Share Posted April 3, 2019 47 minutes ago, BarbieBell said: Although my bio shows Pre Gold I'm actually Diamond+ and an experienced cruiser The rankings here are based on the number of posts, not your actual C&A status. Carlos A., JennyB and Cindy Leslie 2 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted April 3, 2019 Report Share Posted April 3, 2019 I believe the 100% FCC is very generous. For me it will nicely pay for a 16 night Panama Canal Cruise. Basically a free Panama Canal Cruise Sure I lost some OBC, 30,000 airline miles, a free specialty dinner and a free spa treatment but the 100% FCC more than makes up for that. When they cancelled the Navigator cruise because the Amplification took longer than expected they only provided 50% FCC. They have rarely provided 100% FCC plus a full refund. So to say that isn’t enough, give me that plus all my promos or OBC as well, is not a reasonable expectation in my opinion. Cindy Leslie, JLMoran, AGSLC5 and 2 others 5 Quote Link to comment Share on other sites More sharing options...
12thman Posted April 3, 2019 Report Share Posted April 3, 2019 @twangster Still learning the lingo...what's KSF and FCC? Quote Link to comment Share on other sites More sharing options...
CGTLH Posted April 3, 2019 Report Share Posted April 3, 2019 12 minutes ago, 12thman said: KSF Kids Sale Free "Kids Sail Free” provides free cruise fare for 3rd guests and higher who are 12 years old or younger on select 4-night or longer sailings. 12 minutes ago, 12thman said: FCC Future Cruise Credit Quote Link to comment Share on other sites More sharing options...
12thman Posted April 4, 2019 Report Share Posted April 4, 2019 Thank you!! Quote Link to comment Share on other sites More sharing options...
Rose City Cruiser Posted April 4, 2019 Report Share Posted April 4, 2019 Tip my hat to RCCL for making it right to those affected by the cancelled cruises. Can't believe those who want to "squeeze" more from RCCL. Just proves you cannot satisfy everyone. J_Keeble 1 Quote Link to comment Share on other sites More sharing options...
J_Keeble Posted April 4, 2019 Report Share Posted April 4, 2019 sorry what is FCC? Free cruise credit? Quote Link to comment Share on other sites More sharing options...
coneyraven Posted April 4, 2019 Report Share Posted April 4, 2019 4 hours ago, J_Keeble said: sorry what is FCC? Free cruise credit? FUTURE Cruise Credit J_Keeble 1 Quote Link to comment Share on other sites More sharing options...
Susie Posted April 4, 2019 Report Share Posted April 4, 2019 Of course, I don't want an accident on Oasis but I wish I booked the Oasis on those cancel date. IMHO, 100% refund and 100 % FCC are like winning the lotto. Baked Alaska, Vancity Cruiser and SpeedNoodles 3 Quote Link to comment Share on other sites More sharing options...
Carlos A. Posted April 4, 2019 Report Share Posted April 4, 2019 And KFC = Kentucky Fried Chicken Sorry ScooterScott22, mworkman, Orange Crush and 4 others 7 Quote Link to comment Share on other sites More sharing options...
twangster Posted April 4, 2019 Report Share Posted April 4, 2019 My FCC has been issued for the Oasis cancellation. This is a day earlier than they stated in their email. My situation was complicated because I used a previous FCC to pay down this Oasis sailing. True to their word, they re-issued that original FCC and my total FCC from this Oasis cancelation is in fact 100% of the cruise fare. FCC calculations never include port fees and taxes so those are out of the equation as expected. They have applied this new FCC to a Panama Canal booking I had. That booking required a $450 deposit because of the 16 night length. With this Oasis FCC applied to that cruise they are refunding a portion of my Panama cruise deposit because I have now over paid it based on the combined $450 deposit and Oasis FCC. FCC cannot be used to pay taxes and port fees on another booking so for the price of taxes and port fees I am getting a free ocean view Panama canal cruise. This new cruise comes with $50 of OBC. In addition to that, my Oasis FCC exceeded the cruise fare portion of my Panama canal cruise so I am left with $156 in residual FCC that I can apply to yet another cruise. So while I did "lose" some OBC and other perks on my Oasis booking, I am thrilled with a full refund plus a Panama Canal cruise with $50 in OBC for the price of ports fees and taxes. Should I live blog that cruise? Hmmm. mom2mybugs, tiny260, Rose City Cruiser and 13 others 10 5 1 Quote Link to comment Share on other sites More sharing options...
tiny260 Posted April 4, 2019 Report Share Posted April 4, 2019 12 minutes ago, twangster said: Should I live blog that cruise? Hmmm. Yes you should, I did the transit on Princess back in 2002, so it would be nice to see a fresh view. twangster and Deedeelynn 2 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted April 4, 2019 Report Share Posted April 4, 2019 19 minutes ago, twangster said: Should I live blog that cruise? Hmmm. Uhh..yes! Deedeelynn, twangster, SpeedNoodles and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Sweety Posted April 4, 2019 Report Share Posted April 4, 2019 @@twangster, stop playing. Lovetocruise2002, twangster, The Cruise Junkie and 1 other 4 Quote Link to comment Share on other sites More sharing options...
The Cruise Junkie Posted April 4, 2019 Report Share Posted April 4, 2019 1 hour ago, twangster said: Should I live blog that cruise? Hmmm. Please live blog. It makes my day go faster Baked Alaska and twangster 2 Quote Link to comment Share on other sites More sharing options...
JLMoran Posted April 4, 2019 Report Share Posted April 4, 2019 3 hours ago, twangster said: So while I did "lose" some OBC and other perks on my Oasis booking, I am thrilled with a full refund plus a Panama Canal cruise with $50 in OBC for the price of ports fees and taxes. That's a heck of a better handling you were given compared to your awful JS experience on Explorer(?)! Fantastic outcome! twangster, The Cruise Junkie and Sweety 3 Quote Link to comment Share on other sites More sharing options...
KathyC Posted April 7, 2019 Report Share Posted April 7, 2019 One of my friends is on the first sailing that is still scheduled. She said she'll find out around 4/16 if that sailing is still happening. She's going nuts waiting for news... Quote Link to comment Share on other sites More sharing options...
twangster Posted April 10, 2019 Report Share Posted April 10, 2019 As of this morning 100% of my refund has been received and 100% FCC has been received based on cruise fare only. JLMoran, WAAAYTOOO and The Cruise Junkie 2 1 Quote Link to comment Share on other sites More sharing options...
JennyB Posted April 10, 2019 Report Share Posted April 10, 2019 On 4/4/2019 at 2:09 PM, twangster said: Should I live blog that cruise? Hmmm. yes. Quote Link to comment Share on other sites More sharing options...
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