twangster Posted March 30, 2019 Report Share Posted March 30, 2019 I'm one of those who check my cruise planner regularly looking for price drops. On an upcoming cruise I've booked five excursions through Royal but they have mysteriously disappeared from my cruise planner view. They are present in my Order History but being unable to view them at their current price means I can't check for price drops. I first noticed this a few weeks ago but wrote it off and was busy vacationing. Looking again today I still couldn't see my booked excursions being offered any more. On another site I asked within my roll call if any one could see my booked excursions being offered for sale. Other people can see them. Only I can't see them. It seems Royal has found a new way to make sure people can't take advantage of price drops by hiding items you have already purchased from your view. Has any one else noticed this? Sweety 1 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted March 30, 2019 Report Share Posted March 30, 2019 I just did my price checks this morning and mine show up... Quote Link to comment Share on other sites More sharing options...
Sweety Posted March 30, 2019 Report Share Posted March 30, 2019 I can see my excursions in my calendar. Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted March 30, 2019 Report Share Posted March 30, 2019 I can still see the one I have booked for Juneau (it's gone up in price. Maybe if it goes down it will disappear!) Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted March 30, 2019 Report Share Posted March 30, 2019 I noticed that the excursion I purchased on Curacao for Freedom in April wasn't on the CP anymore. I just assumed that it had sold out but it seems highly unlikely that 5 of yours have coincidentally sold out. Hmmm...that does seem bizarre. Your thesis seems as likely as any. Probably just don't want you cancelling and rebooking. But then, it seems highly unlikely that Royal IT could figure out how to do that....sounds a little complex for them... That Curacao excursion is the only one that I have booked through Royal at the moment. The one I have for Aruba is a Resort for a Day booking. I guess the only way to check your thesis would be to ask someone on your Roll Call to check and see if they are able to view one of the excursions you have booked (but they have not). Quote Link to comment Share on other sites More sharing options...
twangster Posted March 30, 2019 Author Report Share Posted March 30, 2019 9 minutes ago, WAAAYTOOO said: I guess the only way to check your thesis would be to ask someone on your Roll Call to check and see if they are able to view one of the excursions you have booked (but they have not). That is exactly what I did. Two other guests can see my excursions available for purchase and provided the price. It was the same as what I paid. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted March 30, 2019 Report Share Posted March 30, 2019 (edited) 4 hours ago, twangster said: I'm one of those who check my cruise planner regularly looking for price drops. On an upcoming cruise I've booked five excursions through Royal but they have mysteriously disappeared from my cruise planner view. They are present in my Order History but being unable to view them at their current price means I can't check for price drops. I first noticed this a few weeks ago but wrote it off and was busy vacationing. Looking again today I still couldn't see my booked excursions being offered any more. On another site I asked within my roll call if any one could see my booked excursions being offered for sale. Other people can see them. Only I can't see them. It seems Royal has found a new way to make sure people can't take advantage of price drops by hiding items you have already purchased from your view. Has any one else noticed this? Yes, three of my fishing excursions for this summer's Alaska Radiance Southbound have been gone for MONTHS. They show up in order history and my calendar. I sent shorex@rccl.com an email to verify that those excursions are still "a go" since we paid for them and that they appear in our calendar and order history. They said "yes". Magically, 12 hrs or so after my email, one of them populated the CP, again. To note, I've not received any refunds. Also to note, tried the old incognito and new browser tricks that I so often recommend. Nada. Further, our Harmony March 2021 sailing: reserve a cabana at South Beach. Paid for it. Shows up in the calendar. Is it available now? Heck no! Although, apparently I'm being offered the opportunity to swim with swine in Roatan! Edited March 30, 2019 by Baked Alaska Grammar police and date correction Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted March 30, 2019 Report Share Posted March 30, 2019 @twangster One thing I've done to check for price drops when the item quits appearing in the CP, go to your Calendar or Order History. Click on the title (hyperlink to the excursion) and it should take you to the excursion with the current price, not necessarily the price you booked at. Quote Link to comment Share on other sites More sharing options...
twangster Posted March 30, 2019 Author Report Share Posted March 30, 2019 Yeah the "modify" link does something similar but it doesn't always show you a price. I have a couple that get hung up on "Choose Language" but you can't choose anything. It won't advance to display the price. Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted March 31, 2019 Report Share Posted March 31, 2019 11 minutes ago, twangster said: Yeah the "modify" link does something similar but it doesn't always show you a price. I have a couple that get hung up on "Choose Language" but you can't choose anything. It won't advance to display the price. From my calendar, I click on the "Details" link. It brings up the whole listing with all the options. The below image/offering/excursion does NOT appear on my planner, but I can then bring it up through the details button for the excursion in my calendar: Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted March 31, 2019 Report Share Posted March 31, 2019 More fun on the cruise planner. Do you see it? Quote Link to comment Share on other sites More sharing options...
twangster Posted March 31, 2019 Author Report Share Posted March 31, 2019 I had that last year. Except it actually listed CocoCay excursions like JetSkiing. I see what you are saying about the "Details" link. Just need a price drop to test it out! Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted March 31, 2019 Report Share Posted March 31, 2019 11 minutes ago, twangster said: I had that last year. Except it actually listed CocoCay excursions like JetSkiing. I see what you are saying about the "Details" link. Just need a price drop to test it out! I can give you anecdotal evidence of the price INCREASE (yeah, I know "duh") with the current issues we are discussing. I cancelled and booked the ISP Stream Fly-Fishing excursion (see below) during the BF sale (originally $249 as below, sale price $224). We moved our time to the second excursion time offered without a price increase in February. This excursion in question also does NOT appear in my cruise planner. Hasn't been there in months. Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted March 31, 2019 Report Share Posted March 31, 2019 5 hours ago, Baked Alaska said: Although, apparently I'm being offered the opportunity to swim with swine in Roatan! You say that as though it's a bad thing Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted March 31, 2019 Report Share Posted March 31, 2019 2 minutes ago, SpeedNoodles said: You say that as though it's a bad thing Rescued pigs from what? Swimming with tourists? SpeedNoodles and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted March 31, 2019 Report Share Posted March 31, 2019 11 hours ago, Baked Alaska said: Rescued pigs from what? Swimming with tourists? ...tourists with FOOD ! SpeedNoodles and Baked Alaska 1 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted March 31, 2019 Author Report Share Posted March 31, 2019 This thread has taken a turn, but since we went down this road... Baked Alaska, Sweety, SpeedNoodles and 1 other 2 2 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted March 31, 2019 Report Share Posted March 31, 2019 @twangster That's where the pig says "I smell bacon!" The Cruise Junkie and twangster 2 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted March 31, 2019 Report Share Posted March 31, 2019 50 minutes ago, WAAAYTOOO said: ...tourists with FOOD ! Tourists AS food! Quote Link to comment Share on other sites More sharing options...
twangster Posted March 31, 2019 Author Report Share Posted March 31, 2019 I've never understood the draw to swimming with animals. In St. Maarten we did a horse ride that ended with riding the horses into the water on a beach. One of the horses in front of us did what horses do. Manure was floating all around us. We all tried to lift our legs out of water but it's hard to ride a horse with your legs on top of them. We joke about it to this day but never again. Now when we hear people talk with excitement about their upcoming excursion and riding a horse on the beach we just give each other than knowing look. Never again. KathyC, JennyB and Susie 2 1 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted March 31, 2019 Report Share Posted March 31, 2019 3 minutes ago, twangster said: I've never understood the draw to swimming with animals. In St. Maarten we did a horse ride that ended with riding the horses into the water on a beach. One of the horses in front of us did what horses do. Manure was floating all around us. We all tried to lift our legs out of water but it's hard to ride a horse with your legs on top of them. We joke about it to this day but never again. Now when we hear people talk with excitement about their upcoming excursion and riding a horse on the beach we just give each other than knowing look. Never again. "They" see EXCITEMENT. Twanger et al. sees EXCREMENT. AshleyDillo 1 Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted March 31, 2019 Report Share Posted March 31, 2019 4 hours ago, twangster said: I've never understood the draw to swimming with animals. In St. Maarten we did a horse ride that ended with riding the horses into the water on a beach. One of the horses in front of us did what horses do. Manure was floating all around us. We all tried to lift our legs out of water but it's hard to ride a horse with your legs on top of them. We joke about it to this day but never again. Now when we hear people talk with excitement about their upcoming excursion and riding a horse on the beach we just give each other than knowing look. Never again. One of my favorite things to do with my horse is take her in the lake and go swimming. Yes, occasionally they poop in the water (I think it's happened once to me over the years). Meh, not that big of a deal - horse poop is pretty benign. (This is from a former zookeeper who has dealt with excrement on ALL levels - herbivores are nothing. Unless we're talking tapirs, which nobody ever does, but I have stories). As far as the woman filming her husband filming the moose who said "I totally get it", she really doesn't get it. Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted March 31, 2019 Report Share Posted March 31, 2019 I'm just anti-swine in the water with me or about me. Prefer them on my plate. Remember your punctuation! Let's eat, Piggy! or Let's eat piggy! JennyB and spiralqueen 2 Quote Link to comment Share on other sites More sharing options...
deep1 Posted April 4, 2019 Report Share Posted April 4, 2019 Hmmmm. I saw games they played last year along these lines. I did the different browser trick to get a better price on the whole booking. In fact I did that this year. Not sure if its related but once I pulled the trigger on this next cruise voom I lost the ability to get pricing or availability on the "Key". Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted April 4, 2019 Report Share Posted April 4, 2019 14 hours ago, deep1 said: Hmmmm. I saw games they played last year along these lines. I did the different browser trick to get a better price on the whole booking. In fact I did that this year. Not sure if its related but once I pulled the trigger on this next cruise voom I lost the ability to get pricing or availability on the "Key". The Key might just be sold out for your sailing. I checked my cruise planner today, because of the 30% sale, and found that the excursion that I'd booked for June had gone down $18 per person, so I was able to cancel and rebook it. I was sort of terrified that I'd cancel it and find that it would sell out in the 2 minutes it took me to rebook it, but all went well. deep1 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted April 4, 2019 Report Share Posted April 4, 2019 1 hour ago, SpeedNoodles said: The Key might just be sold out for your sailing. I checked my cruise planner today, because of the 30% sale, and found that the excursion that I'd booked for June had gone down $18 per person, so I was able to cancel and rebook it. I was sort of terrified that I'd cancel it and find that it would sell out in the 2 minutes it took me to rebook it, but all went well. I have to laugh...I just went through the same scenario with the dining package on my Thanksgiving NAV Cruise. The price on the package dropped from $106 to $95 so I cancelled and as quickly as I could, rebooked. The price on the drinks pkg had dropped from $56 PP/PD to $49 so I went ahead and purchased that too. No way would I pay $56 but $49, while still too much, was palatable. Frankly, I was surprised to see a price drop of any kind on that cruise b/c of it being a holiday cruise. Nice surprise though. tiny260 and SpeedNoodles 2 Quote Link to comment Share on other sites More sharing options...
stevendom57 Posted April 5, 2019 Report Share Posted April 5, 2019 Yesterday I was looking at the cruise planner for my May 5 cruise. My booked excursions would show up one minute but when I exited the shore excursions section for that port and reentered, it would disappear. It did this repeatedly. It was very nerve-wracking to cancel an excursion, not knowing whether it would appear for me to rebook at a lower price. I eventually got my three excursions rebooked and saved about 25% Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted April 5, 2019 Report Share Posted April 5, 2019 1 minute ago, stevendom57 said: Yesterday I was looking at the cruise planner for my May 5 cruise. My booked excursions would show up one minute but when I exited the shore excursions section for that port and reentered, it would disappear. It did this repeatedly. It was very nerve-wracking to cancel an excursion, not knowing whether it would appear for me to rebook at a lower price. I eventually got my three excursions rebooked and saved about 25% Same thing has been going on with my Harmony sailing. . . For over 2 years away! Quote Link to comment Share on other sites More sharing options...
twangster Posted April 5, 2019 Author Report Share Posted April 5, 2019 Confirmed with yesterday’s price drops. On two of my cruises my purchased excursions are hidden from the cruise planner until I cancel them, then they magically appear for me to buy again at the lower price. Once re-booked they disappear once again. On a different cruise they don’t disappear and it’s the classic approach to look for price drops. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted April 5, 2019 Report Share Posted April 5, 2019 14 minutes ago, twangster said: Confirmed with yesterday’s price drops. On two of my cruises my purchased excursions are hidden from the cruise planner until I cancel them, then they magically appear for me to buy again at the lower price. Once re-booked they disappear once again. On a different cruise they don’t disappear and it’s the classic approach to look for price drops. This frustrates me. Seriously, what does that say about Royal? Is it ethical? Is it good business practice? I don't know. I see reasons for and against doing what they are doing. This is like checking out at the grocery store and upon checkout, the grocery store hides all product I just purchased or leaving it out on the shelf and saying you can't buy that unless you return your purchase and buy again. Maybe I want MORE. Nope, return the purchase in your cart and then we'll talk. WHAT???????? Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted April 5, 2019 Report Share Posted April 5, 2019 If it doesn't happen on all sailings might it just be one of those IT technical glitches and not an actual intentional practice on RCL's part? If it was policy, then you'd think anytime you booked an excursion it would disappear from the cruise planner, yet that's not the case for every sailing. Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted April 5, 2019 Report Share Posted April 5, 2019 11 minutes ago, SpeedNoodles said: If it doesn't happen on all sailings might it just be one of those IT technical glitches and not an actual intentional practice on RCL's part? If it was policy, then you'd think anytime you booked an excursion it would disappear from the cruise planner, yet that's not the case for every sailing. For two of three booked sailings, this is happening. I've no excursions reserved on one of these sailing, so I can't comment on that one. . .yet. Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted April 5, 2019 Report Share Posted April 5, 2019 Just now, Baked Alaska said: For two of three booked sailings, this is happening. I've no excursions reserved on one of these sailing, so I can't comment on that one. . .yet. It's not happening on any of my sailings. Quote Link to comment Share on other sites More sharing options...
twangster Posted April 5, 2019 Author Report Share Posted April 5, 2019 So I just tried another cruise. Booked an excursion and poof! It is no longer visible in my cruise planner. Caribbean cruises are not exhibiting this characteristic, but now three of my non-Caribbean cruises are. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted April 5, 2019 Report Share Posted April 5, 2019 1 minute ago, twangster said: So I just tried another cruise. Booked an excursion and poof! It is no longer visible in my cruise planner. Caribbean cruises are not exhibiting this characteristic, but now three of my non-Caribbean cruises are. My Alaskan and Caribbean cruises are exhibiting said issue Quote Link to comment Share on other sites More sharing options...
twangster Posted April 5, 2019 Author Report Share Posted April 5, 2019 Just so that everyone sees what I see, here are excursions for a Hawaii port. The '15' at the top is the count of excursions for this port. Purchase an excursion, and it disappears. Now there are only '14' excursions listed for this port. Notice how my snorkeling adventure has disappeared. It's in my calendar and order history though. If I cancel this purchase it re-appears in the list. Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted April 5, 2019 Report Share Posted April 5, 2019 I can see both my Caribbean and Alaskan cruise excursions. (I hate to be the killjoy here). Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted April 5, 2019 Report Share Posted April 5, 2019 In the words of many MANY CSRs, is it time to "reach out" and "escalate" the issue (blech). Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted April 5, 2019 Report Share Posted April 5, 2019 Is it remotely possible that the excursions are sold out, and when you cancel a spot opens up so you can see it again? Just throwing it out as an idea. Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted April 5, 2019 Report Share Posted April 5, 2019 Nope. See my way previous post. Probably on the first page. Quote Link to comment Share on other sites More sharing options...
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